Customer Care Professionals to ‘grow’ the service levels at [xxxxx] CARE!

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Vejen

Are you passionate about people, and want to join our joyful team on the mission of changing the future of farming?

Here at FarmDroid, we are experiencing massive growth as we are step-by-step becoming globally recognized! To keep up with this immense growth we are expanding our organization with interesting individuals who will help us, help our customers.

FarmDroid’s business concept is to exploit technology for the benefit of the environment by developing sustainable and usable solutions for agriculture. FarmDroid develops and produces an innovative, CO2-neutral field robot primarily for organic operations, which reduces the need for pesticides and the cost of repetitive, tedious manual work.

Job Description

As a FarmDroid Customer Care Professional, you will aid in the delivery of our 7 key service goals:

  • Deliver services with a MINIMAL amount of steps from problem to solution
  • Deliver services with a MINIMAL amount of required effort from users
  • Ensure a MINIMUM of downtime for users
  • Ensure CONTINUOUS Learning and development
  • Ensure that the services that users receive are IDENTICAL, no matter the product or the location
  • Ensure that problems are dealt with as PROACTIVELY as our data and knowledge allows
  • Ensure that the goals above are all reached with a MINIMAL amount of resources.

You will therefore have an essential role, in providing our customers with good experiences, and play an important part in FarmDroid reaching our ambitious goals.

You will do this by aiding customers within their use processes, providing relevant knowledge to inquiries, as well as log and documenting relevant data, to ensure continuous organizational learning.

Your Profile

For our future Customer Care Specialists, we value a great personality, just as highly as past experiences, and general competencies.

It is therefore essential for us that you are:

A 'people-person' who gets a kick out of interacting with people.

A tolerant individual who will not get knocked down easily.

A 'solution seeker who loves dealing with complex, as well as simple, issues, and solving these.

Flexible in terms of working hours and time during the primary farming seasons.

A person with good technical know-how, who can understand technical issues, and correlate it with an overview of the product, to quickly discover potential solutions.

As our customer base stretches far beyond different borders, fluent English is a must for the position, while other proficient language skills are highly appreciated.

As the 'world of farming' is quite seasonal, we also highly appreciate secondary competencies, in order for you to step in and contribute in other departments out of the main seasonal work.

We offer

If you find that this profile matches you, we are ready to offer you a position, in which you will be able to help us shape the future of sustainable farming. We are a young and highly dynamic company with room for every person of any culture, and with us, you will get the perfect incubation environment for your competencies.

The Salary and terms of employment are in accordance with qualifications. Two full-time positions are offered regarding this opening, as well as one time-limited position.

Relevant information

Start: As soon as possible

Location: Industrisvinget 1, 6600 Vejen

Contact: Alex Sloth Hansen

Mail: [email protected]

Kilde: Jobnet.dk


Information og data

Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".

Arbejdsstedet er beliggende i Vejen.

Jobbet er oprettet på vores service den 3.1.2022, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Kundeservicemedarbejder
  • Vejen
  • Mandag den 31. januar 2022

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