Solution Architect
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Viby J
Are you a natural customer service genius? Do your customers get excited when they hear your voice? Do you love it when customers' business improves with the service and advice you provide? And do you dream of working in a young, internationally recognized company where the whole world is your playground and where you represent 'the next big thing'? Then it’s you we are looking for!
A Danish world success!
If you love data, then you probably already know us. We make the complicated simple, by visualizing business data for companies and teams in more than 75 different countries - so far! Plecto is a dashboard software that engages thousands of companies and teams, giving them better insight into their data, KPIs and performance. Said in another way; Plecto can visualize pretty much all the company data, and make it easy to view and respond to in real time.
You will become…
… a part of the Customer Service and Success team, which in addition to you consists of a group of energetic colleagues who love to make a difference.
We work closely with our colleagues in marketing, development, sales and finance.
You will have a key role in Plecto, where you will be responsible for working with customers and prospects in developing technical solutions to drive higher customer satisfaction. Moreover, you will be the go-to person and help your colleagues and our customers with any technical questions and cases related to Plecto in general, SQL and APIs.
About the job
About you
About Plecto
We are a Danish SaaS company, based in Aarhus, and offices in London and Warsaw. We are approx. 45 employees, from 12 different nationalities, aged 19 to 43. Some of us have long educations and international experience. Others are newly hatched, and have learned to program while working with us. We believe that anything is possible if you have the right approach and attitude. That's why we take good care of each other while we're here. We work hard, and have fun.
We hold (under normal circumstances) fantastic parties every month, and every year (again, under normal circumstances) the whole company moves south, to talk strategy, have fun and get to know each other better. We are getting served fresh croissants and juices every morning, and enjoy a delicious lunch. We get free snacks and sodas, have our own gaming club, play PS4 in the kitchen, and have our own disco set-up. What’s not to like?
Are you up for the challenge? Please send us your CV and motivation letter in English.
Kilde: Jobnet.dk
A Danish world success!
If you love data, then you probably already know us. We make the complicated simple, by visualizing business data for companies and teams in more than 75 different countries - so far! Plecto is a dashboard software that engages thousands of companies and teams, giving them better insight into their data, KPIs and performance. Said in another way; Plecto can visualize pretty much all the company data, and make it easy to view and respond to in real time.
You will become…
… a part of the Customer Service and Success team, which in addition to you consists of a group of energetic colleagues who love to make a difference.
We work closely with our colleagues in marketing, development, sales and finance.
You will have a key role in Plecto, where you will be responsible for working with customers and prospects in developing technical solutions to drive higher customer satisfaction. Moreover, you will be the go-to person and help your colleagues and our customers with any technical questions and cases related to Plecto in general, SQL and APIs.
About the job
- Join and hold meetings with prospects and customers to assist with any questions related to SQL, API or Plecto in general
- Handle complex support cases and customer queries in a timely and efficient manner
- Guide customers and prospects on best practices in using Plecto
- Assist customers in setting up their Plecto account
- Assist in initial integration research
- Reading technical API documentation - JSON, REST and OAuth
- Solve customer problems under complex constraints and come up with solutions without any additional development of Plecto
- Maintaining and creating internal knowledge base articles
About you
- Experience in delivering outstanding technical support
- Experience in database operations including reading and writing basic to intermediate database SQL queries and troubleshooting connection issues
- Experience and knowledge in API and SQL Server Databases
- Interest and knowledge in other programming languages is a plus, but not a requirement
- Ability to effectively communicate technical concepts to a variety of audiences with different levels of technical expertise
- Multi-tasking and time-management to prioritize and switch between varied tasks
- Technical writing skills to create and maintain Knowledge Base articles
- Technical skills and an eye for detail used in troubleshooting and implementing fixes
- You are fluent in English, both spoken and written + another additional language. Danish is a plus, but not a requirement
About Plecto
We are a Danish SaaS company, based in Aarhus, and offices in London and Warsaw. We are approx. 45 employees, from 12 different nationalities, aged 19 to 43. Some of us have long educations and international experience. Others are newly hatched, and have learned to program while working with us. We believe that anything is possible if you have the right approach and attitude. That's why we take good care of each other while we're here. We work hard, and have fun.
We hold (under normal circumstances) fantastic parties every month, and every year (again, under normal circumstances) the whole company moves south, to talk strategy, have fun and get to know each other better. We are getting served fresh croissants and juices every morning, and enjoy a delicious lunch. We get free snacks and sodas, have our own gaming club, play PS4 in the kitchen, and have our own disco set-up. What’s not to like?
Are you up for the challenge? Please send us your CV and motivation letter in English.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Viby J.
Jobbet er oprettet på vores service den 2.7.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Viby J
- Fredag den 27. august 2021
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Statistik over udbudte jobs som kundeservicemedarbejdere i Viby J
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Viby J over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Viby J over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 24. december 2024 | 2 |
| 23. december 2024 | 2 |
| 22. december 2024 | 2 |
| 21. december 2024 | 2 |
| 20. december 2024 | 2 |
| 19. december 2024 | 2 |
| 18. december 2024 | 2 |
| 17. december 2024 | 2 |
| 16. december 2024 | 2 |
| 15. december 2024 | 2 |
| 14. december 2024 | 2 |
| 13. december 2024 | 2 |
| 12. december 2024 | 2 |
| 11. december 2024 | 2 |
| 10. december 2024 | 2 |
| 9. december 2024 | 2 |
| 8. december 2024 | 2 |
| 7. december 2024 | 2 |
| 6. december 2024 | 2 |
| 5. december 2024 | 2 |
| 4. december 2024 | 2 |
| 3. december 2024 | 2 |
| 2. december 2024 | 2 |
| 1. december 2024 | 2 |
| 30. november 2024 | 2 |
| 29. november 2024 | 2 |
| 28. november 2024 | 2 |
| 27. november 2024 | 2 |
| 26. november 2024 | 2 |
| 25. november 2024 | 2 |
| 24. november 2024 | 2 |