Associate Director, Global Customer Engagement Strategy & CX
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Søborg
Do you want to lead the digital evolution of Novo Nordisk’s global customer engagement model? An omnichannel engagement model that caters to both push and pull and enables superior customer experience (CX) across all engagement touchpoints. Are you visionary about enhancing and improving customer engagements towards an omnichannel state? If so, then read more and apply today to become our new Associate Director, Global Customer Engagement Strategy & CX! The Position Reporting to the Director of Digital Engagement Strategy, EA, and CX, your role is to own and strategically mature our global customer engagement model and ensure it supports the evolving needs of our customers and business. You will set the strategic direction and lead the work that defines that future direction - and also the tangible execution and operationalization of it. You will be a driver of change, to scale and continue to expand on our customer engagement and CX capabilities – enabling stronger customer and business outcomes. Specifically, responsibilities include: Drive an omnichannel, data-driven approach to digital engagement strategy, and lead the evolution of our global customer engagement model, for how global brands create relevant, impactful content and experiences encompassing both BTB and BTC Establish a global Customer Experience framework, and embed CX approaches and measurement in our ways of working, defining how any interaction with Novo Nordisk across all platforms can be leveraged to deliver a proactive and responsive insight-driven experience Drive customer engagement journey planning digital solution roll-out and define the future roadmap for scaling Qualifications To thrive and succeed in this role, we expect you to have: 10 years of proven strategic and hands-on experience with digital transformation in the field of customer engagement and -experience. Deep understanding and practical experience working with customer engagement ecosystems (encompassing engagement strategy, customer journey planning, execution, and insights generation) and how connected touchpoints (digital and face-2-face) enable superior insight-driven customer experiences for customers across all the engagements they have with us Strong project management & change management skills Proven strategic, analytical, and commercial mindset Relevant master’s degree in business, media, marketing, communication, or similar Background within the pharmaceutical industry is an advantage Fluent in both spoken and written English, Danish is nice to have On a personal level, you are a great team player and excel at stakeholder management as you will be working across a complex matrix organization consisting of HQ, International Operations, North America Operations, Regions, and Affiliates. About the Department The Digital Engagement Strategy, EA and CX team is one of the highly engaged and skilled professionals, focused on driving business impact through three key focus areas; Digital Engagement Strategy, Customer Engagement Analytics, and Customer Experience. This team is part of a bigger Customer Engagement and Experience VP area, anchored in a large Digital Strategy and Solutions CVP area, that also consists of Digital Health Strategy, Commercial and Partnerships as well as Digital Platforms and Services. As such, many personal development opportunities for the right candidate. Working at Novo Nordisk Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 50,000 employees. Together, we go further. Together, we’re life-changing. Contact For further information, please contact Martin Møller ([email protected]) Deadline 26 May 2023 DK only (1 sentence ONLY is optional, if we have hiring manager approval) You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo to your CV. OR in Danish: Du behøver ikke at uploade en ansøgning, når du søger. I stedet vil vi bede dig om at inkludere et par linjer om din motivation i dit CV. Vi vil også bede dig om ikke at indsætte et foto i dit CV, da det hælper os til en bedre og mere fair proces.a We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Information og data
Denne ledige stilling har jobtypen "Marketingmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Søborg.
Jobbet er oprettet på vores service den 8.5.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Marketingmedarbejder
- Søborg
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