Senior Manager - Global Digital Engagement
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Søborg
Are you passionate about driving digital innovation and commercial impact in the ever-evolving landscape of customer engagement? Do you possess a visionary outlook when it comes to elevating and enriching customer engagements to reach an omnichannel state that fosters exceptional experiences for customers? Join our passionate team to work with global customer engagement, experience, and omnichannel strategies across our brands. Apply now and join Novo Nordisk for a Life-changing career! The position Reporting to the Global Director of Omnichannel & CX Excellence, your role is to activate Novo Nordisk’s global customer engagement strategy working closely with Global Brand Teams (GBTs) and Top 10 markets. You will drive the overall strategic digital engagement dialogue, sparring and collaboration with GBTs and their agencies, driving business impact and making omnichannel customer engagement a strategic enabler for global brands. Additionally, act as a main point of entry for GBTs on the overall digital engagement strategy, being responsible for communicating the broad level services across the wider Digital Strategy & Solutions (DSS) team, and able to connect brand strategic digital priorities with relevant DSS SMEs (Digital Engagement Strategy, Analytics, and CX; Digital Media Excellence; Congress Excellence; Digital Platforms & Services; Digital Health Solutions) Specifically, responsibilities include: Co-owner/co-creator of Global brand omnichannel engagement strategy. Delivers specific outcomes based on alignment with GBTs Manage relationships with GBTs to ensure that it is easy and meaningful to use our services and processes and that they are satisfied with the services provided Take an insights and data-driven approach and be proactive in using engagement analytics from different commercial digital teams/SMEs in communicating with and shaping content/journeys for global brands Proactive in seeking insight on what’s cooking in the SME areas Manage budget (where applicable) for own projects & deliverables Provide quarterly/bi-yearly reports on the respective global brands areas to the wider Customer Engagement and Experience team. Delivering an overview of brand performance, footprint, strategy, and objectives The role works in close collaboration with the Associate Director and Lead of Digital Engagement Strategy and CX, to shape the future of how Novo Nordisk and Global Brands will move from multichannel engagements to omnichannel engagements that delivers superior customer experiences for customers. Qualifications To thrive and succeed in this role, we expect you to have: Master’s degree in business, media, marketing, communication, or similar Minimum of 8 years of relevant work experience, including at least five years in omnichannel/digital marketing Understanding and practical experience working with customer engagement ecosystems (encompassing engagement strategy, customer journey planning, execution, and insights generation) and how connected touchpoints (digital and face-2-face) enable superior insight-driven customer experiences for customers across all the engagements they have with us Demonstrating strong project management skills, along with a proven strategic, analytical, and commercial mindset Fluency in English (written and spoken) It is an advantage to have: Background within the pharmaceutical industry On a personal level, you are a great team player and excel at stakeholder management as you will be working across a complex matrix organisation consisting of HQ, International Operations, North America Operations, Regions, and Affiliates. About the department The Omnichannel & CX Excellence team is one of highly engaged and skilled professionals, focused on driving business impact through three key focus areas: 1) Digital Engagement Strategy, 2) Engagement Analytics, and 3) Customer Experience. Working at Novo Nordisk We are proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here – to ensure that people can lead a life independent of chronic disease. Contact For further information, please contact Global Director, Omnichannel & CX Excellence, Martin Møller ( [email protected] ) Deadline 15 September 2023. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Information og data
Denne ledige stilling har jobtypen "Marketingmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Søborg.
Jobbet er oprettet på vores service den 31.8.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Marketingmedarbejder
- Søborg
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