Problem Manager

Do you want to be a part of a dynamic company, where you define and take responsibility for the problem management process, and ensure efficient implementation and usage in the daily operation?

Do you feel comfortable in communicating among technical specialists and management, during your daily tasks, ensuring timely follow up and reporting within your area?
Then you could be the right one for this position at GlobalConnect in Uppsala.

Who are we?
As our new Problem Manager you will report to our Operations Support Manager. You will be part of the Group Problem Management team.

In Operations Support, we are responsible for defining and implementing the ITIL core processes in our Pan Nordic operations.

As a problem management functional unit, we take this a step further, and are day to day responsible of facilitating, reviewing and deliver management reporting of the progress around problem management in GlobalConnect.

With GlobalConnect being present in both Norway, Sweden, Denmark and Germany and with employees from many nationalities you will be working in a multi-national environment where we will make you feel welcome and be fully engaged in your successful transitioning into your new role and our company.

Your key responsibilities
You will be responsible for establishing and executing on the following responsibilities:

• Problem Management process owner, together with your colleague in the problem management team.
• Regional Responsible for the daily Problem Handling in Sweden, and IT on group level
• Facilitate problem investigation and continuous improvement initiatives, in close cooperation with the team and stakeholders in the organization
• Reporting on problem related topics to teams and management.
• Chair problem board meeting on regional and group level.
• Drive ad hoc improvement or RCA taskforces

Who are we looking for?
You could have several different paths towards this position, but you will probably have experience as problem manager or a similar role in a complex technical organization.

You are well structured in your work methods and is on top of things when several parallel tasks are being processed on.

In your daily work, you are self-driven, and it is your nature to seek solutions and answers on your own, and navigating around in the organization to find the right persons, that can bring the solution.

You have excellent communication skills both talking technical issues with the engineers, but also when descripting identified problems to the management in presentations and reporting.

We expect that you have great knowledge within the core ITIL process frame, and it is a plus if you certified in ITIL v.4 foundation.

As GlobalConnect is using ServiceNow as ITSM, it would preferable if you have been working with ServiceNow before.

We offer
We are a bunch of competent and helpful colleagues, all anxious to meet you and help you fit in the team and in the organization.
You will be joining an exciting company in a transformation phase, with great colleagues, varied and challenging work in an active environment with good development opportunities both professionally and personally.

Your workplace is preffered to be located in Uppsala or Stockholm.

Interested?
For additional information about the position please contact European Search Company; Søren Rosenkrantz Larsen on +45 2893 7977 or Brian Ranvits on +45 2048 0548.

If you see yourself in the position and would like to be part of an exciting growth journey, please send your application by using the apply button below.

What do we do?
We are GlobalConnect.We connect people and organizations across society. It starts with the foundation of our digital infrastructure and ends with all the things we enable. We strive to simplify the complicated. We live by our customer promise - being easy to work with. We turn visions into reality.

We are the leading supplier of fiber-based data communications and data centers in Northern Europe. Our mission is simple: we turn visions into reality by empowering society with connectivity.

Our 100.000+ kilometer fiber network and more than 33.000 m2 of secure data centers form the platform of the next step on your digital journey. On top of this, you will have access to market-leading solutions within network solutions, IT security, IT outsourcing and unified communications. All to help you focus on your core business and growth.