We are looking for a Fundraising Systems and Data Governance Manager

MSF is currently on an exciting journey of digital transformation with a strong focus on cloud technology, the development of automation solutions, and strategically leveraging data and analytics to reshape its fundraising approaches.

Today, the main pillars of our fundraising tech systems consist of Salesforce CRM, Salesforce Marketing Cloud, and our website, soon to be supplemented by a cloud data platform.

As Fundraising Systems and Data Governance Manager you will get the opportunity to shape the digital landscape of our organization and help us optimize our data infrastructure, systems, and processes.

With its foundation in our fundraising team, this role lies at the intersection between technology and business operations. Your work will directly contribute to our goal of generating long-term, sustainable growth, maximizing income, and maintaining a solid base of donors and supporters through efficient and seamless tech solutions.

In this leadership role, you will oversee the alignment of all technology and data initiatives across departments and manage a small fundraising tech team consisting of three people. You will be responsible for project planning, stakeholder management, resource allocation, and task prioritization to achieve project goals within agreed timelines.

Beyond team and project management, you should enjoy diving into day-to-day tasks and embody hands-on management. In your role, you will not only shape the architecture of these initiatives, – you will also take on an active role in their implementation.

In addition, you will participate actively in knowledge sharing and best practice building across the global MSF movement in which the Danish office has been on the leading edge in devising effective solutions for the fundraising business for years.

Responsibilities

• Collaborate with cross-functional teams to understand their technology requirements and provide solutions that meet their needs and support income growth and donor retention.
• Collaborate with internal and external stakeholders to integrate various systems allowing for streamlined data flows and enhanced operational efficiency.
• Develop and enforce data governance frameworks, policies, and procedures to ensure data quality, accuracy, and integrity, including data protection and GDPR compliance.
• Promote data quality and integrity across the organization.
• Lead and mentor the Fundraising Systems and Data Governance Team and external partners, fostering a collaborative and innovative work environment.
• Develop and execute project plans, ensuring clear objectives, scope, and defined timelines.
• Communicate effectively to team members while participating in the day-to-day work and resolution of incoming tasks.
• Conduct regular project status meetings, provide updates to stakeholders, and address any issues or roadblocks that may arise.
• Stay up to date with emerging technologies and trends in tech systems and data governance to drive innovation and efficiency within the organization.

Qualifications

• Bachelor’s or master’s degree in computer science, information systems, or a related field of study.
• Strong technical expertise in tech systems/infrastructure and data management.
• Knowledge of data governance practices, including data quality and consistency, privacy, security, and compliance.
• Experience with CRM systems (preferably Salesforce), marketing automation systems, integration to other systems, and data flow between systems.
• Proven experience in project management and demonstrated ability to successfully deliver complex projects on time and within budget.
• Good communication and interpersonal skills as well as the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Familiarity with existing and emerging technologies and industry trends, and a passion for keeping up to date with advancements.

Other

• Motivation to join an organization with a strong mission and purpose.
• Interest in fundraising and good understanding of how tech and data can enhance the ability of MSF to connect with donors and support business growth.
• Previous experience with people management is not a requirement, but interest in, and readiness to take this next step in your career, is essential.
• Analytical mindset and strong problem-solving skills.
• Proficiency in English (Danish is not a requirement).

What we can offer

• The possibility to work on exciting tech projects within a global humanitarian organization with a strong mission and purpose.
• A supportive team and line management, as well as a sound working environment.
• A healthy work-life balance with flexible working hours and locations. Your base will be in our office at Strandlodsvej, Copenhagen S, but we work with a very high degree of flexibility and offer the possibility to work remotely several days a week.
• Opportunities for professional growth and development as well as the possibility to collaborate with an international team of highly qualified individuals.

Please note that the salaries at MSF Denmark are set to reflect our humanitarian identity and the market rate for the NGO sector in Denmark.

How to apply

To apply, please submit your cover letter, resume (without photo), and any relevant certifications to [email protected]. Please indicate “Fundraising Systems and Data Governance Manager” in the subject line.

Application deadline: Sunday 3rd September 2023

Please note that we will be using the services of an external company in the selection and interview process. If you have any questions or would like more information about this opportunity, please contact Fundraising Director Birgitte Bilde Noël at [email protected] or +45 41 77 74 19.

Ansøgningsfrist / Application Deadline: 3. september 2023

Send din ansøgning til / Send your application to: [email protected]

Médecins Sans Frontières
We are a movement of doctors, nurses, midwives, and many other professionals. Every year, we provide emergency health care to millions of people affected by catastrophes, conflicts, and epidemics, or who are otherwise deprived of access to a healthcare system.

We go where the need is greatest, regardless of who our patients are and where they come from. We are committed to our principles of neutrality, impartiality and independence and bear witness to what we see while providing medical care to the people we assist. In 1999, we received the Nobel Peace Prize in recognition of our work.

We value diversity and strive for an inclusive and accessible workspace and encourage all individuals with the required qualifications to apply, irrespective of ethnic, national, or cultural background, age, gender, sexual orientation, religious beliefs, disabilities, or any other aspect of their identities.
Work with us.