Global Software Renewals Lead

We are seeking a dynamic and results-driven Global Software Renewals Lead to join our team. In this pivotal role, you will be responsible for managing the entire software renewals process across our global customer base. Your primary objective will be to drive customer retention and revenue growth by ensuring timely and successful renewals of software licenses and maintenance agreements.

Responsibilities:

• Renewal Strategy Development: Develop and implement a global software renewals strategy that aligns with the company's overall business objectives.
• Customer Relationship Management: Build and maintain strong relationships with key customers, ensuring a deep understanding of their software needs and renewal timelines.
• Forecasting and Revenue Optimization: Develop accurate revenue forecasts, identify upsell and cross-sell opportunities, and proactively engage with customers to maximize renewal rates.
• Contract Negotiation: Lead negotiations for software license and maintenance agreement renewals, working closely with legal and finance teams to ensure favorable terms for the company.
• Process Optimization: Continuously refine and optimize the renewals process to enhance efficiency and effectiveness, including automation of routine tasks.
• Cross-functional Collaboration: Collaborate closely with Sales, Customer Success, and Product teams to coordinate efforts and leverage customer insights for renewal strategies.
• Metrics and Reporting: Establish key performance indicators (KPIs) to monitor and report on renewal rates, revenue growth, and customer satisfaction.
• Customer Advocacy: Promote customer advocacy by identifying and nurturing relationships with satisfied customers who can serve as references and advocates for our software solutions.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (master's degree preferred).
• Proven track record in software renewals, customer retention, or sales leadership roles.
• Strong on negotiation, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Familiarity with CRM and contract management software.
• Ability to work in a fast-paced and dynamic environment.
• Strong leadership and team-building skills.
• Willingness to travel, if required.

We offer:

• An agile organization, with little hierarchy 
• A talented team of experienced colleagues  
• Team building events  
• 25 days vacation 
• Access to LinkedIn Learning  
• Extended health care package
• Flexible working conditions  

If you are a strategic thinker with a passion for customer success and a track record of driving results, we invite you to apply for the Global Software Renewals Lead position and contribute to our mission of helping businesses thrive through exceptional software solutions.

Our values:

Our four Omada core values are teamwork, being ambitious, delivering value, and constant care. We base the relationship with our employees on those values. We are seeking long-standing relationships as we believe in the mutual positive effects of them. We are offering flexible working conditions in a modern work environment.

Please submit your CV and application in English – please note that we screen candidates continuously and interviews will be held on an ongoing basis.

Omada is an equal opportunity employer and qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

At Omada, we are experts in cybersecurity, taking our customers by the hand, helping them to take identity and access management to the next level. We offer you the opportunity to work with passionate, competent people, experts within their field, in an informal and agile organization with a flat structure. We thrive on being challenged and everything we do is anchored in our core values of ambition, teamwork, constant care, and creating value.

The Omada product is rated as one of the very best in the world by analyst firms like Gartner, Forrester, and KuppingerCole and we have a high focus on continuing to develop our product to meet our customers’ business requirements.