European Technical Support Specialist (OPP)

The European Technical Support Specialist is responsible for providing support and service to all of the PSC/FSC’s, Buy-Sell, DRBG Technical Support, throughout the life cycle of the range of ITCG products, in order to positively influence the Canon brand image and product profitability.

And work as team leader together with other technical specialist for achieve team responsibility with assist to manager. The scope of product to support is OPP (Office Personal Products), which is Printer/Scanner/Zoemini/Calculator Main product is Printer / scanner.

Service planning and set up service for new products

• Create and publish service policy for new product based on the directions of CINC
• Technical setup and preparation for new products (Spare parts, training sample products, service tools, adjustment master data etc.)
• Create and publish product service manual for new product.
• Receive product service training from CINC.
• Provide product service training to EMEA service staff on required product.

Technical support for EMEA

• Provide Technical inquiry support for responsible product which escalated from customer/ EMEA service/Others. (FSC/CRC/ NSO/ RSO service/ sales etc.)
• Provide solution for technical issue in service/ repair.
• Technical tool management/ maintenance/ data calibration for tools etc.
• Create and distribute service information for product (repair/ adjustment method/spare parts changes etc.)
• Feedback Technical issue on repair/ service to CINC
• Technical audit for service/ repair in PSC/FSC
• Provide technical solution/feedback on service/ repair for improve quality and productivity
• Support spare parts issue on responsible product with spare parts management team
• When necessary, provide technical support for tender business, special customize required business.
• Continuously look for ways to make the technical functions more efficient across Europe
• Work with all the Customer Service departments, Product Management and parts divisions to ensure alignment
• Ensure effective and regular communication of all activities across the EMEA area
• Ensure effective and regular communication of all activities with Canon Inc responsible QA

Quality analysis for product

• Monitor and report market situation on product. (repair/ service/ call situation/ QI situation/ escalated issues etc.)
• Investigate market issue on products and feedback to CINC for make solution
• Handle Quality Issue with required action (arrange Web announcement notification/ rework etc. (if required))

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. Do you match with this role? Do not hesitate and apply! You will be part of an energetic and innovative environment with more than 50 different nationalities at our EMEA HQ at Stockley Park.

Salary: between £33,870 and £39,848 dependent on experience plus 10% bonus

Here are some of the benefits we offer!

• Annual Bonus and annual pay review
• Hybrid working
• 25 days of personal holiday per year
• Excellent Pension Plan
• Healthcare and wider medical plan
• Discounts on Canon products
• Flexible benefits policy
• Free parking on site
• Subsidized restaurant and Costa Coffee on site too!

What we ask

• Electronic/mechanical engineering (repair) educational) background
• Strong computer knowledge in Mac, MS Office and Windows based operating systems
• Strong communication, relationship building and interpersonal skills
• Proven proficiency and knowledge of B2B & B2C Service sectors
• Canon ITCG product knowledge (essential)
• Languages: Fluency in English is required / Other language an advantage
• Travel: Available to travel to other Canon EMEA countries/Japan (as needed)

You will need

• Focus on the Customer
• Apply High Standards of Accuracy
• Communicate Effectively
• Drive for Results
• Create Solutions to Problems
• Take Ownership & Accountability
• Act as a Team Player

Further Information

Salary: £33,870 - £39,848

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Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.