Product owner for Regional IT Services

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Are you ready to scale up your career within Regional IT Services (RITS) in an agile and global organisation? Do you want to be part of forming the future of RITS by building up a function that directly impacts thousands of users in a company that help millions of people living with diabetes, obesity, and rare blood diseases? If yes, you might be the new Product Owner for Regional IT Services we are looking for to join our Global IT team. Apply today! About this role As RITS Product Owner, you will focus on a broad range of activities to ensure that the team's solution(s) meet the business expectations. You will convert ideas into practical actions standardising our global, local IT-setup where it makes sense. This is by driving epics according to business processes, refining features, and helping the team clarify stories, defects, and enablers. The product you will own is responsible for the Regional IT supporting our +70.000 end-users. Your main stakeholders, besides your area, will be the rest of the management team in Global IT support, the management team, and senior stakeholders in the various business areas and regions of Novo Nordisk. The job is global, and some travel activity will be needed. Common day-to-day tasks come here:
  • Building, prioritizing, and maintaining team backlog.
  • Leading process improvement initiatives with the delivery team by identifying, analysing, implementing, and monitoring improvements.
  • Preparing your team for PI (Program Implements) planning activities, driving the PI planning and support in other agile events like demos
  • Working closely with Product Manager to define the product strategy/roadmap
  • Being responsible for the budget of the Epics and feature
  • Collaborating with our Head of Regional IT Support to ensure the link between Service operation and Product development, moreover cooperating with leadership and the agile delivery teams to ensure RITS initiatives deliver the intended value
    • The skills we hope to see As an ideal candidate you have:
  • 10+ years of experience in a global IT organisation as well as 5+ years of experience service management in Service Desk and IT Support area in an international company
  • Experience with vendor management along with strong business insight and knowledge is required on regions and onsite support
  • Good Financial skills and in-depth knowledge about IT support market standards, such as ITIL Framework, IT Service Management (ITSM) and Knowledge-centered service (KCS) methodologies
  • Deep knowledge on product breakdown methodologies e.g., design thinking and story mapping
  • Advanced experience with global 1st level support and UX, design thinking and customer journeys
  • Strong background in Agile principles, methodology and capability to execute events
  • Fluency in written and spoken English
    • On a personal level you are a great communicator with excellent stakeholder management skills and have a political flair to navigate in a global organisation. Besides, you can translate strategy into ambitious goals with clear priorities and adapt quickly to changes. You are structured and focused on driving outcomes and able to set direction and communicate a compelling purpose and vision with passion and urgency on all levels of the organisation. Moreover you have a way with delegating and empowering others to take action and a prominent level of motivation and drive to establish change in the organisation. Please note that if this opportunity sounds like your dream job, but you’re not sure if you meet all the requirements, we still want to hear from you! About the department Global IT Support is anchored within the Digital, Data & IT (DD&IT) organization and has employees based in different countries across the world. In DD&IT, we work Agile, and in the GITS Product Area, we have four products and eight regional teams. The products cover End User Support Experience, Service Operation Excellence, Regional IT Services and IT Asset Management (ITAM). You will be part of a continued journey to deploy and improve the Agile organization and competencies. By joining DD&IT, you will become part of a strong global community of more than 1,200 skilled IT professionals, who are responsible for IT systems, services, and platforms in Novo Nordisk. We work in a truly global organization based on agile principles, and continuously strive to improve our ways of working. Working at Novo Nordisk Founded in Denmark in 1923, Novo Nordisk has become one of the world’s leading healthcare companies. At Novo Nordisk, we are committed to driving change to defeat diabetes and other serious chronic diseases. To fulfil this purpose, we pioneer scientific breakthroughs, expand access to our medicines, and work to prevent and ultimately cure disease. That said, we are anything but linear. With us, your skills, commitment, and ambition help us change patients’ lives worldwide. In exchange, we offer you a rewarding and purpose-driven culture with talented and diverse co-workers. Therefore, your professional and personal development is essential for us, and in Novo Nordisk, the sky is the limit for career opportunities. Contact For further information, please contact Camilla Lenter at [email protected] Deadline 31 May 2023 Interviews will be conducted on an ongoing basis, so we encourage you to apply as soon as possible. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


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    Jobbet er oprettet på vores service den 7.4.2023, men kan have været deaktiveret og genaktiveret igen.

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