Commercial Return Specialist,
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Ballerup
Are you analytical by nature with solid experience within after-sales and return processes? And are you motivated by the chance to put your mark on our team – and hereby, a big part of our business?
At GN Hearing, we make life sound better for our customers, and we hope you will join us as our new commercial return specialist and help us give customers across EMEA the best possible experience.
A new team focused on after-sales optimization processes
Joining the Service Optimization Team, you will be based out of Ballerup where you will play a big role in shaping the team, the direction and our culture, since we are still in the process of building the team.
We support a range of functions across our EMEA sites optimizing systems, processes, how we report, etc., specifically for our after-sales functions. Therefore, our work is in a very international setting with touch points across Europe.
Optimize return policies across our organization
As our new commercial return specialist, you will be looking at how we can create structure and unity across our European sites, when it comes to our returns and after-sales area. In this way, we can deliver fast and great service to our customers all over Europe.
Working with our entire chain of returns, you will get to cooperate closely with both management, Finance, our operations organization as well as our repair department and customer service employees.
Specifically, your tasks and responsibilities include:
“You’ll get a very independent role with a big degree of responsibility and tasks that directly impact our business and customer service. This role especially also offers a very wide, internal network, giving you great future opportunities for a long-lasting career in GN,” says Head of Service Optimization Filip Lauridsen.
Customer focus and great data skills
With your strong analytical abilities and flair for data, you know how to turn results into tangible solutions and apply them in a commercial setting with a constant eye on the great customer experience. You are a natural when it comes to looking at processes with a new eye, and you are not afraid to challenge status quo.
Lastly, you have solid communication and stakeholder skills, enabling you collaborate with people on all professional levels and in multiple geographical locations.
We also imagine that you:
Would you like to know more?
To apply, use the ‘APPLY’ link no later than 5 May 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Head of Service Optimization Filip Lauridsen on +45 4010 0187.
#LI-Resound
At GN Hearing, we make life sound better for our customers, and we hope you will join us as our new commercial return specialist and help us give customers across EMEA the best possible experience.
A new team focused on after-sales optimization processes
Joining the Service Optimization Team, you will be based out of Ballerup where you will play a big role in shaping the team, the direction and our culture, since we are still in the process of building the team.
We support a range of functions across our EMEA sites optimizing systems, processes, how we report, etc., specifically for our after-sales functions. Therefore, our work is in a very international setting with touch points across Europe.
Optimize return policies across our organization
As our new commercial return specialist, you will be looking at how we can create structure and unity across our European sites, when it comes to our returns and after-sales area. In this way, we can deliver fast and great service to our customers all over Europe.
Working with our entire chain of returns, you will get to cooperate closely with both management, Finance, our operations organization as well as our repair department and customer service employees.
Specifically, your tasks and responsibilities include:
- Structuring and aligning policies and guidelines for returns across EMEA region
- Developing governance model for deviating from regional guidelines
- Collaborating with regional finance departments to maintain full transparency of cost related to returns
- Identifying and implementing ways to improve our systems and processes to ensure an exceptional customer experience in line with industry best practice and business priorities
- Utilizing data to prepare and present reports and make recommendations in relation to returns
“You’ll get a very independent role with a big degree of responsibility and tasks that directly impact our business and customer service. This role especially also offers a very wide, internal network, giving you great future opportunities for a long-lasting career in GN,” says Head of Service Optimization Filip Lauridsen.
Customer focus and great data skills
With your strong analytical abilities and flair for data, you know how to turn results into tangible solutions and apply them in a commercial setting with a constant eye on the great customer experience. You are a natural when it comes to looking at processes with a new eye, and you are not afraid to challenge status quo.
Lastly, you have solid communication and stakeholder skills, enabling you collaborate with people on all professional levels and in multiple geographical locations.
We also imagine that you:
- Have solid experience with optimization of business processes, especially after-sales processes
- Have excellent written, verbal and presentation skills in English
- Have a proven track record of leading changes in cross-culture work environments and managing virtual teams
- Have advanced knowledge of customer service IT systems such as CRM, ERP systems and claim systems, including utilization of RPA
- Can travel 20-30 days per year when relevant
Would you like to know more?
To apply, use the ‘APPLY’ link no later than 5 May 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Head of Service Optimization Filip Lauridsen on +45 4010 0187.
#LI-Resound
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 12.4.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Ballerup
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