Service and Support process & onboarding lead
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Ballerup
Are you ambitious and passionate about customer service and support, software, post merger intEGration and leading onboarding of acquired companies while improving customer satisfaction? Can you see yourself being part of a cross functional team and lead onboarding of acquired companies? Are you able to deliver results by working in a role with clear accountability and have a commercial and process oriented mindset? Do you have experience in working with ITIL and service management tools?
Then this may be the right job for you!
EG is looking for a Service and Support Process and Onboarding Lead with reference to the Head of Corporate PMO who is a part of the EG corporate management team. A part of EG's stratEGy, as the leading vertical software company in Scandinavia, is to acquire vertical software companies and here you will play an important role in leading the onboarding of the companies. Since EG was founded in 1977, we have acquired many companies and in the last 3 years EG have made 27 acqusitions.
Key responsibilities and tasks:
As our Service and Support Process and Onboarding Lead you will drive the onboarding of acquired companies, with focus on the service and support processes while leading how process improvement benefits the entire company. Moreover, your task and responsibilities will include:
The ideal candidate
In order to drive successful onboarding of acquisitions, you will work closely together with the Head of corporate PMO, IT operations team, manager of post merger intEGrations and other post merger intEGration track leads and of course the acquired companies' management and specialists. Therefore, you need to master working in cross organizational setups and posess strong stakeholder management skills. Furthermore, we expect the following from you;
We offer you
An interesting and challenging career-opportunity with one of the largest Nordic software companies with +1700 employees. Great colleagues with a good sense of humor, an informal and dynamic culture, and great opportunities for personal and professional development.
In EG we also offer great flexibility to organise your own time and the possibility to work remotely a couple of days a week. For your home office we will offer the necessary equipment.
Contact
If you need more information about the position or EG, please contact Head of corporate PMO, Jacob Buchardt on mobil +45 6124 6344. We will evaluate the applications as they come and until the right candidate is found, so please send application and CV as soon as possible. All contact will be treated confidentially.
In EG we deliver Nordic vertical software that helps our customers move their businesses further. We always strive to get better: We are a passionate team of innovators, problem solvers and doers. As an intEGral part of our culture we take responsibility for our contribution to customers, to each other and to the society we live in.
Find out more at global.EG.dk or watch this short video: We are EG - YouTube if you want to know how the software, we deliver and how it makes a difference for many user every day.
Then this may be the right job for you!
EG is looking for a Service and Support Process and Onboarding Lead with reference to the Head of Corporate PMO who is a part of the EG corporate management team. A part of EG's stratEGy, as the leading vertical software company in Scandinavia, is to acquire vertical software companies and here you will play an important role in leading the onboarding of the companies. Since EG was founded in 1977, we have acquired many companies and in the last 3 years EG have made 27 acqusitions.
Key responsibilities and tasks:
As our Service and Support Process and Onboarding Lead you will drive the onboarding of acquired companies, with focus on the service and support processes while leading how process improvement benefits the entire company. Moreover, your task and responsibilities will include:
- Demonstrate how the acquired company fits into EG's operating models service and support process
- Lead fit gap analysis, planning, and onboarding of acquired companies on to our intEGrated service and support process and ServiceNow solution
- Execute necessary closing the gap plan to optimize synergies and change management process.
- Lead the onboarding onto ServiceNow and use your strong project and service management expertise
- Plan support and education of the acquired companies relating to the the service and support hypercare process
- Collaborate with datamigration team to capture and map the acquired companies data
- Lead the service and support post merger intEGration track, where you will ensure execution according to the onboarding plan
- Optimize the service and support process as operational process owner and take part in defining and executing the service and support stratEGy
- Update and execute the ServiceNow improvement roadmap and reporting in close cooperation with the process owner and the process governance board and service and support community.
The ideal candidate
In order to drive successful onboarding of acquisitions, you will work closely together with the Head of corporate PMO, IT operations team, manager of post merger intEGrations and other post merger intEGration track leads and of course the acquired companies' management and specialists. Therefore, you need to master working in cross organizational setups and posess strong stakeholder management skills. Furthermore, we expect the following from you;
- Experience with service and support processes and service management solutions like ServiceNow, either as a project manager or from working directly with service and support
- Preferable an ITIL certification or other relevant education in service management
- Preferably 3+ years consulting or service management experience
- Experience in post merger intEGration or change management processes
- Knowledge of business and operating models preferably from software companies
- Demonstrated problem solving and analytical skills
- Natural business process management skills
- Excellent communication, presentation and facilitation skills with both external and internal stakeholders
- You thrive in environments with great complexity, high energy and parallel tasks
- A true motivator and emphatic team player, who can deliver results
- Speak and write English fluently, preferably Danish as well
- Structured, persistent, result-driven
- Experience with todays IT office applications including Microsoft Teams and Office 365
We offer you
An interesting and challenging career-opportunity with one of the largest Nordic software companies with +1700 employees. Great colleagues with a good sense of humor, an informal and dynamic culture, and great opportunities for personal and professional development.
In EG we also offer great flexibility to organise your own time and the possibility to work remotely a couple of days a week. For your home office we will offer the necessary equipment.
Contact
If you need more information about the position or EG, please contact Head of corporate PMO, Jacob Buchardt on mobil +45 6124 6344. We will evaluate the applications as they come and until the right candidate is found, so please send application and CV as soon as possible. All contact will be treated confidentially.
In EG we deliver Nordic vertical software that helps our customers move their businesses further. We always strive to get better: We are a passionate team of innovators, problem solvers and doers. As an intEGral part of our culture we take responsibility for our contribution to customers, to each other and to the society we live in.
Find out more at global.EG.dk or watch this short video: We are EG - YouTube if you want to know how the software, we deliver and how it makes a difference for many user every day.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 18.7.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Ballerup
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