site leader
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Frederiksberg
On behalf of our customer PerkinElmer, Randstad is looking for a Site Leader for the main site of Novo Nordisk. You will act as the direct support to the sites and lead a team of 14 people. You will join a new team where you will have a direct influence on shaping the team.
As Site Leader, you will act as the primary point of contact for the local sites where there will be a limited amount of travel activities to the sites. Here you will also have the managerial responsibility for leading field service engineers, a coordinator and off-shore resources.
You will be responsible for service delivery and tactical support of the client account team. You will be responsible for ensuring the delivery of best-in-class customer support, effective service and resource planning/development.
- The growth strategy of the OneSource service business at the site and ensuring that the team is performing
- Ensuring PerkinElmer’s contractual obligations (KPIs) are fulfilled and reporting KPIs to the management on a regular basis
- Ensuring that service engineers submit documentation correctly
- Monitoring and leading field service work and vacation planning
- Revision of all data for financial chargebacks and open PO reports and reviewing open SR data and taking necessary action
- Keeping up with customer satisfaction by building a customer relationship, monitoring the response downtime, maintenance plan and first time fix
- Acting as customer contact point for complaint management
- Keeping up with customer surveys and making suggestions for improvement
- Leading monthly meetings with key responsible representatives of the customer
You have an academic background within electro-mechanics, electronics, chemistry or similar. You have experience as a Field Service Engineer in the MedTech industry. It is a plus if you have experience of working in a laboratory environment within industry or academia. Other than that, you have 2 years’ managerial experience. You are strategic and analytical and know how to tackle tough problems with firm deadlines. Last, but not least, you are fluent in Danish and English.
- You are customer-oriented
- You are rational
- You have great communication skills and can communicate difficult messages
- You are result-oriented and have an assertive personality
Apply for the position by clicking "apply now". We review the applications received and conduct interviews on an ongoing basis. Randstad is responsible for the recruitment process on behalf of PerkinElmer Danmark A/S. We will process your application confidentially, and it will only be shared with your prior consent. If you have any further questions about the position, feel free to contact senior consultant Kasper Kjærgaard on +4561959251. We look forward to hearing from you.
PerkinElmer enables scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, they deliver unique solutions to serve the diagnostics, life sciences, food, and applied markets. They strategically partner with customers to enable earlier and more accurate insights supported by deep market knowledge and technical expertise. Their dedicated team of about 14,000 employees worldwide is passionate about helping customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally. The Company reported revenue of approximately $3.8 billion in 2020, serves customers in 190 countries, and is a component of the S&P 500 index.
Additional information is available through 1-877-PKI-NYSE, or at www.perkinelmer.com
Randstad DK is part of the international Randstad Group, which is the global leader in HR services. With more than 4,700 offices in 38 countries, we are providing work to more than 650,000 people every day.
In Denmark, we are among the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.
About you
As Site Leader, you will act as the primary point of contact for the local sites where there will be a limited amount of travel activities to the sites. Here you will also have the managerial responsibility for leading field service engineers, a coordinator and off-shore resources.
You will be responsible for service delivery and tactical support of the client account team. You will be responsible for ensuring the delivery of best-in-class customer support, effective service and resource planning/development.
Furthermore, you will be responsible for:
- The growth strategy of the OneSource service business at the site and ensuring that the team is performing
- Ensuring PerkinElmer’s contractual obligations (KPIs) are fulfilled and reporting KPIs to the management on a regular basis
- Ensuring that service engineers submit documentation correctly
- Monitoring and leading field service work and vacation planning
- Revision of all data for financial chargebacks and open PO reports and reviewing open SR data and taking necessary action
- Keeping up with customer satisfaction by building a customer relationship, monitoring the response downtime, maintenance plan and first time fix
- Acting as customer contact point for complaint management
- Keeping up with customer surveys and making suggestions for improvement
- Leading monthly meetings with key responsible representatives of the customer
Requirements:
You have an academic background within electro-mechanics, electronics, chemistry or similar. You have experience as a Field Service Engineer in the MedTech industry. It is a plus if you have experience of working in a laboratory environment within industry or academia. Other than that, you have 2 years’ managerial experience. You are strategic and analytical and know how to tackle tough problems with firm deadlines. Last, but not least, you are fluent in Danish and English.
Personal skills:
- You are customer-oriented
- You are rational
- You have great communication skills and can communicate difficult messages
- You are result-oriented and have an assertive personality
Apply now
Apply for the position by clicking "apply now". We review the applications received and conduct interviews on an ongoing basis. Randstad is responsible for the recruitment process on behalf of PerkinElmer Danmark A/S. We will process your application confidentially, and it will only be shared with your prior consent. If you have any further questions about the position, feel free to contact senior consultant Kasper Kjærgaard on +4561959251. We look forward to hearing from you.
About PerkinElmer
PerkinElmer enables scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, they deliver unique solutions to serve the diagnostics, life sciences, food, and applied markets. They strategically partner with customers to enable earlier and more accurate insights supported by deep market knowledge and technical expertise. Their dedicated team of about 14,000 employees worldwide is passionate about helping customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally. The Company reported revenue of approximately $3.8 billion in 2020, serves customers in 190 countries, and is a component of the S&P 500 index.
Additional information is available through 1-877-PKI-NYSE, or at www.perkinelmer.com
About Randstad
Randstad DK is part of the international Randstad Group, which is the global leader in HR services. With more than 4,700 offices in 38 countries, we are providing work to more than 650,000 people every day.
In Denmark, we are among the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Frederiksberg.
Jobbet er oprettet på vores service den 23.2.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Frederiksberg
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