IT Solution and Service Manager

Are you fueled by a passion for technical IT and intrigued by the prospect of supporting dynamic production, while overcoming challenges? Do you picture yourself collaborating with highly skilled colleagues, all contributing to an exciting roadmap that lies ahead?If this resonated with you, we are thrilled to welcome you aboard our ambitious journey in Device Component Manufacturing IT (DCM IT) team as our new IT Solution and Service Manager.Apply today and join us!

The position
As an IT Solution and Service Manager, you will take on the roles of IT System & Service Manager and IT Responsible, overseeing one or more IT systems and OT/computerized equipment. Your primary responsibilities will include ensuring compliance, lifecycle management (LCM), and maintaining strong IT processes to support security and operational excellence.You will leverage your expertise in IT compliance within a regulated industry to guide stakeholders, resolve complex issues, and ensure system readiness for health authority audits. With minimal supervision, you will handle both routine and complex tasks, contributing valuable insights and support to the team.Key Responsibilities:
• Maintain system documentation in ServiceNow, and perform troubleshooting on IT systems and infrastructure, including virtual environments, networks, and risk-based evaluations.
• Manage IT systems, including Windows servers, databases, networks, and configuration/performance monitoring, while co-managing IT solutions for computerized equipment.
• Ensure testing compliance, perform annual user reviews, and maintain systems in accordance with [xxxxx] and health authority regulations.
• Support projects with IT governance, compliance, and cybersecurity best practices to uphold regulatory standards.
• Be prepared to present systems in health authority audits, ensuring compliance and proactive risk management.You will work with SCADA systems, LMES/PAS-X systems, and other technologies, receiving both formal training and on-the-job development. Expect close collaboration with colleagues across departments and [xxxxx]’s central IT organization.

Qualifications
On a personal level, you fuel your work with a natural curiosity for emerging technologies and continuous improvement. You inspire those around you by spreading positive energy and enthusiasm whilst communicating effectively and establishing trusting relationships with your team and stakeholders.To succeed in this role, we expect you to have:
• A bachelor’s or master’s degree in IT, electronic engineering, or a related discipline.
• 1-2 years of experience in IT System & Service Management within a regulated industry.
• Expertise in IT and/or automation and server and infrastructure operations such as patching, performance monitoring, and network knowledge.
• Having service now experience with integrated risk management is an advantage.
• Proficiency in both spoken and written English.We operate under General Manufacturing principles and require you to embrace a proactive and systematic approach. Our expectation is that you plan your tasks, take charge of your goals, and go beyond the ordinary with a can-do attitude and exceptional drive.

About the department
Device Component Manufacturing (DCM) is the unit in [xxxxx]’s Product Supply division, who is leading in component manufacturing of tomorrow’s devices for [xxxxx] patients helping millions of people around the world to live with chronical diseases.We are approximately 600 employees dedicated to partner up with our colleagues within [xxxxx] and setting the standards for today's and tomorrow's device component production. We always welcome talented people who values a collaborative environment and would like to grow with us. Like in the rest of [xxxxx], you will find opportunities, resources, and mentorship to grow and build your career.In DCM IT, we are a diverse team composed of 14 professionals overseeing areas including IT infrastructure, system management, IT security, and digitalization which includes BI & Analytics and AI/ML solutions. We’re looking for talented people who are self-starters and possess a strong work ethic. At [xxxxx], you will find opportunities, resources, and mentorship to grow and build your career.

Working at [xxxxx]
At [xxxxx], we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

Contact
If you have any questions about the position, please feel free to contact Manager, Jens Frederiksen, at [xxxxx]

Deadline
13 April 2025.Applications will be screened on an ongoing basis, so you are encouraged to apply as soon as possible.You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your resume.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At [xxxxx] we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.