Student Assistant – Service and Process Excellence
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Studiejob - København S
We invite you to bring your passion for understanding users and translating these insights into concepts and actions into play, as you assist our global service process excellence team in improving Ramboll support processes. To succeed in this role you must have practical and theoretical knowledge of qualitative data gathering and design/innovation processes. Are you our new Student Assistant in the Service and Process Excellence team? Click the apply button to send your application.
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.
As our new Student Assistant, you will be part of an international team working out of Denmark, the UK and India. This means you will get a lot of experience with working virtually and will have access to tools and training to help you excel in the discipline. You will work with experienced process improvement experts on ensuring user focus, efficient global processes, and consistency in our digital support processes. The user experience area of our team, which you will be supporting, is new, so new tasks might develop, for example, helping with community or panel management
Your key tasks and responsibilities will be:
From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:
Personal qualities that will help you succeed in this role include: boundless curiosity and a passion for learning and improving. The position offers a lot of flexibility which in turn requires you to have exceptional organizational skills and to be proactive and independent in your work.
In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing the common ground for the development and servicing of clients and markets.
Ramboll is a leading engineering, architecture and consultancy company founded in Denmark in 1945, with 16,500 employees globally. In Denmark, we are 3,500 colleagues delivering innovative solutions within Buildings, Transport, Water, Environment & Health, Energy and Management Consulting. We invite you to contribute to a sustainable future, working in an open, collaborative and empowering culture.
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
Inviting bright minds
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.
You will join our Service and Process Excellence Team
As our new Student Assistant, you will be part of an international team working out of Denmark, the UK and India. This means you will get a lot of experience with working virtually and will have access to tools and training to help you excel in the discipline. You will work with experienced process improvement experts on ensuring user focus, efficient global processes, and consistency in our digital support processes. The user experience area of our team, which you will be supporting, is new, so new tasks might develop, for example, helping with community or panel management
Your key tasks and responsibilities will be:
- Driving and supporting the gathering of user feedback and insights (qualitative and quantitative), e.g. in connection with improvement projects in our support functions
- Working with our development team to document requirements and test solutions, e.g. when we digitalise a support process
- Doing usability analysis on our internal support portal to identify potential improvements
- Creating support materials and training/demos in connection with the launch of new processes
- Preparing materials for workshops or presentations
Your starting point for constant growth
From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:
- You have completed your 1st year of your bachelor in e.g. service design, sociology or business innovation
- Theoretical and practical experience with qualitative methods and questionnaire design
- Practical experience with seeing patterns in complex data and translating it to tangible insights
- You have a passion for working with processes, people and tools
- Experience with documenting requirements for development and conducting usability testing is not required, but a plus
- You have great communication skills in English, both verbal and written. Danish is not required.
Personal qualities that will help you succeed in this role include: boundless curiosity and a passion for learning and improving. The position offers a lot of flexibility which in turn requires you to have exceptional organizational skills and to be proactive and independent in your work.
Welcome to our Support Organisation
In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing the common ground for the development and servicing of clients and markets.
Ramboll in Denmark
Ramboll is a leading engineering, architecture and consultancy company founded in Denmark in 1945, with 16,500 employees globally. In Denmark, we are 3,500 colleagues delivering innovative solutions within Buildings, Transport, Water, Environment & Health, Energy and Management Consulting. We invite you to contribute to a sustainable future, working in an open, collaborative and empowering culture.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 20.7.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- København S
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