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As our new Payments and Fraud Specialist in the Digital Operations department, you will be responsible for protecting and maximising company revenues through high quality risk identification, mitigation and management of chargebacks. In addition, you will benchmark, assess and implement new payment methods to ensure preferred payment methods are continually evolved to meet customer expectations.
In this role, you will be the subject matter expert for our payment systems and providers. You will provide the analysis and reporting of insights into payment usage and fraud patterns. Moreover, you will define and maintain the global fraud strategy and rules for each payment type, region, market and customer segment. You will work closely with Financial and BI teams to ensure accurate and transparent reporting of payment data, as well as with Product Development to validate changes to payment methods or providers.
Further to the above, you will:
- Provide benchmarking, research and business cases regarding new payment methods and anticipate associated risks
- Define and monitor key metrics, understanding the root causes of fraud, payment failures and adhering at all times to GDPR/PCI regulations
- Manage the end to end chargeback process working with all acquiring partners to defend chargeback claims, provide evidence, and blacklist customers as required
- Work closely with Finance teams to ensure chargebacks are recorded appropriately, and monitored and reported on a weekly/monthly/quarterly basis
- Manage all customer whitelists and blacklists across all relevant platforms and providers, and work closely with the customer contact centre and regions/markets/Live Services teams to provide support as needed
Your new team:
Pandora is a company with a big heart that takes great pride in treating our people well. You will be part of an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people. During 2020, we will build a world-class digital team in our new Global Digital Hub, based in our Copenhagen headquarter, ensuring digital is at the heart of our business. Our Digital Hub will be responsible for designing, delivering and operating digital products and experiences for Pandora’s global business (online and in-store), in order to deliver a genuinely connected experience.
The Digital Operations team is responsible for ensuring the effective operation of Pandora’s digital platforms and operational processes, as well as managing change, so that we may better serve our customers. As part of the team, you will report to the Customer Promise Manager.
What is needed to succeed:
We imagine that you have a university education from a relevant field and are fluent in English. If you know any other European languages, that is a bonus.
Further to this, we imagine that you have:
- Minimum 3 to 5 years of experience managing international payments, fraud and chargebacks for a global retail organisation
- Experience working in a global matrix organisation
- Proficiency with Microsoft Office, Cybersource, Adyen and acquiring partner portals such as AMEX, Paypal, or similar
Something about you:
You might be the person we are looking for if you are curious and an investigator by nature. You enjoy solving problems and analysing situations before making decisions. Furthermore, you enjoy working in cross-functional teams, and are a strong communicator.
Additional information:
Application deadline: February 27, 2020
Expected start date: As soon as possible
This role is based in the Pandora Global Office in Copenhagen, Denmark. Candidates should be willing to travel up to 10 days a year.
Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:
Neil Andrews
Recruiter, Global Office HR
+44 797 378 7498
[email protected]
If you see yourself in the position and would like to become a part of Pandora’s future We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.Pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
About Pandora
Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. Pandora is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 30.1.2020, men kan have været deaktiveret og genaktiveret igen.
- Øvrige
- København
- Torsdag den 27. februar 2020
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