Subscriptions & Loyalty

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3Shape is a world leading technology company headquartered in Copenhagen. Our aim is to lead digital dentistry in the global market, creating value for our customers and improving the lives of patients like you and me. We are a company with ambitious growth targets, and right now it has perhaps never been more exciting to join us!We are currently looking for a skilled Project Manager who is passionate about building and growing industry leading service subscriptions and memberships. You will be an important part of the Subscriptions & Loyalty team in our Customer Success department and you will own and execute strategic projects that deliver additional value to our subscribers, ultimately increasing retention and loyalty and supporting the competitiveness and differentiation of the 3Shape offeringYour tasks will include…
  • Detailing and executing already scoped projects, including improving the engagement strategy and training concept already part of our core subscriptions.
  • Identifying, scoping, and prioritizing new initiatives to add further value to our subscription offerings, ensuring that we constantly improve our subscribers’ experience.
  • Work in close collaboration with the product manager for subscriptions and the owner of our community platform, to ensure initiatives are integrated into the product and platform roadmaps and business requirements.
  • Collaborate cross-functionally with our marketing automation team and commercial excellence teams to develop the right automation and retention journeys, and to understand data and drive improvements, adjustments, and new ideas.
  • Work with our regions to ensure a locally relevant and differentiated member experience within the constraints of the product strategy and direction
  • Ensuring stakeholders alignment across the company to ensure priorities are known and accounted for across departments and functions
  • Provide content and input for developing of marketing material, press releases, and other assets that drive brand awareness and new sales.
    • Your qualifications probably fit this bill…
  • You are a commercially minded profile with 2-4 years or experience - perhaps you have previously worked with building loyalty concepts, learning experiences, membership organizations, or commercial excellence
  • · You have a strategic mindset, and the drive to independently suggest and initiate projects and tactics that support the customer experience, our growth, and overall strategic direction of 3Shape
  • ·Collecting user research and feedback is a natural part of the way you work, and you are excited about analyzing the inputs, defining user needs and aspirations, and build strategies, tactics, and roadmaps based on them
  • You are familiar with digital engagement strategies and the marketing tech stack, and understand the possibilities of marketing automation, SoMe, online communities, and data analysis
  • You are motivated and creative about the possibilities of combining physical and digital channels and products to complement one another and create value, delight , positive surprise and loyalty from our customers.
  • You have experience navigating a global organization and you are a talented and structured communicator with the ability to bring all stakeholders on board to get buy in on the direction
  • Fluency in English, verbal and written is a given. Additional major languages will be an advantage
    • To be successful in this role, we expect you to be creative, analytical, persistent and empathetic. You are expected to develop your own opinions and recommendations and to be willing to ‘stand up for them’ – but also to be able to accept arguments and decisions that are not your own. In other words: you balance persistency with pragmatism perfectly.3Shape: An exciting, visionary, and international place to work3Shape is a high-energy, rapidly growing, and purpose-driven company with a strong innovation track record and highly motivated colleagues working primarily within the dental industry. We are driven by our strong values and our purpose to improve patients’ lives.You will be working in a dynamic and exciting environment and can expect to be both challenged and supported in your personal growth and development.We provide a great social work environment with many optional activities and employee clubs, ranging from wine, board games to bicycle clubs.Your work location will be in central Copenhagen, close to Kgs. Nytorv and public transport, in a modern and spacious office and can expect 5-10 days of travelling a year, flexible to your needs and situation.Get in touch now!Please do not hesitate to apply for this exciting opportunity at one of Denmark’s most successful and fastest-growing high-tech companies. Applications will be processed continuously. We do expect to close our search for this position during November 2021. We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.About us3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Now, twenty years later, 3Shape is 1,700+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on Facebook.


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    Arbejdsstedet er beliggende i København

    Jobbet er oprettet på vores service den 2.11.2021, men kan have været deaktiveret og genaktiveret igen.

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    Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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