Support Professional - English and German or Dutch or French
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Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and must demonstrate an excellent customer-facing skillset.
You will support the EMEA Sales & Technical Operations team, by delivering reliable technical support and training services to Milestone Business Partners and empowering the Milestone community by growing their expertise in implementing and maintaining Milestone solutions.
Your primary responsibilities are:
Your primary responsibilities are:
Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources Serve as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system Provide timely & accurate status updates to customers and relevant internal stakeholders Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies
Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude
Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
Serve as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner
Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system
Provide timely & accurate status updates to customers and relevant internal stakeholders
Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies
What you bring:
A crucial part of success is your eagerness to deliver a high-quality service and passion for resolving technical issues and help with technical questions. Furthermore, we hope you see yourself in below:
What you bring:
Experience from a similar position Experience providing technical support for external clients IP Network knowledge Storage technologies knowledge Remote troubleshooting skills Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies Fluency in English, both written and verbal. Fluency in German or Dutch or French, both written and verbal.
Experience from a similar position
Experience providing technical support for external clients
IP Network knowledge
Storage technologies knowledge
Remote troubleshooting skills
Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies
Fluency in English, both written and verbal.
Fluency in German or Dutch or French, both written and verbal.
Please note that the position is on-site at our headquarters in Brøndby, Denmark, and requires that you have a valid Danish work visa.
The Team
Milestone Technical Support (MTS) is an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.
The Team
Welcome to
At Milestone you will experience a positive and welcoming environment with a global and diverse culture. We are more than 40 different nationalities in the Danish office alone and English is the corporate language.
Welcome to
We have our own gym with all the equipment you need, private health insurance and additional benefits like an amazing employee association setting up fun and exciting activities for all of us.
If you want to develop your professional competencies we offer individual development plans, where you and your manager agree on the right learning path for you. We believe in investing in our employees and providing them with opportunities for growth and development.
As our office is 5 minutes cycling from the nearest train station, we have bicycles that you can use.
We also have a flexible policy in terms of working from home.
Contact and application
You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.
Contact and application
If you have any questions, you are very welcome to contact Technical Support Manager Denis Gordienko at +.
We will take candidates into the recruitment process continuously and the position will remain open until a suitable candidate has been found.
We are looking forward to receiving your application.
You will support the EMEA Sales & Technical Operations team, by delivering reliable technical support and training services to Milestone Business Partners and empowering the Milestone community by growing their expertise in implementing and maintaining Milestone solutions.
Your primary responsibilities are:
Your primary responsibilities are:
Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude
Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
Serve as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner
Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system
Provide timely & accurate status updates to customers and relevant internal stakeholders
Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies
What you bring:
A crucial part of success is your eagerness to deliver a high-quality service and passion for resolving technical issues and help with technical questions. Furthermore, we hope you see yourself in below:
What you bring:
Experience from a similar position
Experience providing technical support for external clients
IP Network knowledge
Storage technologies knowledge
Remote troubleshooting skills
Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies
Fluency in English, both written and verbal.
Fluency in German or Dutch or French, both written and verbal.
Please note that the position is on-site at our headquarters in Brøndby, Denmark, and requires that you have a valid Danish work visa.
The Team
Milestone Technical Support (MTS) is an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.
The Team
Welcome to
At Milestone you will experience a positive and welcoming environment with a global and diverse culture. We are more than 40 different nationalities in the Danish office alone and English is the corporate language.
Welcome to
We have our own gym with all the equipment you need, private health insurance and additional benefits like an amazing employee association setting up fun and exciting activities for all of us.
If you want to develop your professional competencies we offer individual development plans, where you and your manager agree on the right learning path for you. We believe in investing in our employees and providing them with opportunities for growth and development.
As our office is 5 minutes cycling from the nearest train station, we have bicycles that you can use.
We also have a flexible policy in terms of working from home.
Contact and application
You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.
Contact and application
If you have any questions, you are very welcome to contact Technical Support Manager Denis Gordienko at +.
We will take candidates into the recruitment process continuously and the position will remain open until a suitable candidate has been found.
We are looking forward to receiving your application.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 22.1.2025, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- 27.03.2025
- Øvrige
- København
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