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Make every Customer/Partner experience a satisfying experience
As a Support Professional you have a key role in helping Milestone to achieve its mission goal of delivering great customer and partner experience.
The Support Team must demonstrate an in-depth understanding of the features, technical proficiency, and excellent customer-facing skillsets. Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. Technical Support delivers responsive and reliable solutions to Milestone Partners through application of knowledge of Milestone organization, services, and products.
You will support the EMEA Sales & Technical Operations team, by educating and training Milestone Business Partners and empowering the Milestone community by growing their expertise in designing and implementing Milestone solutions.
What you will do in a typical day at Milestone
As part of an international team, you will operate in a fast-paced dynamic environment united in one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.
Customer - Partner Experience
- Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude
- Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
- Serve as liaison between the customer and the Technical Support team, escalating cases not within own skillsets up the support chain in a timely and effective manner
- Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system
- Provide timely & accurate status updates to customers and relevant internal stakeholders
- Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies
Professional Qualifications
- Degree in Computer Science or Computer Engineering or equivalent experience
- Excellent English and German, both in written and verbal communication
- Experience providing technical support for external clients
- Demonstrate good analytical problem-solving capabilities
- Experience with remote troubleshooting
- Experience with PC hardware and software installation, configuration, and troubleshooting
- Good understanding of IP Network technologies and experience in administering Windows OS
- Knowledge of Microsoft AD user/group authentication
- Good technical understanding and practical experience with Microsoft Windows Server operating systems
- Knowledge of Wireshark (or equivalent tool)
- SQL Express Management Studio knowledge
Personal Skills
- Ability to take on increasingly challenging assignments with a 'can do' attitude and expects a positive outcome
- Is confident of own capabilities and believes that persistence and hard work yield results
- Has good analytical problem-solving capabilities
- Is open-minded & shares information with others
- Gives and receives constructive feedback to strive for continuous self-improvement
- Can handle conflicts in a constructive manner and can recover from dissatisfied-customer situations
- Self-motivated to continue to progress to the next levels of technical support.
- Ability to work in a team environment as well as individually
- Keywords: multi-task oriented, calm, polite, clear, articulate, positive, friendly
Please note that we cannot consider candidates who do not currently have the right to live and work in Denmark or another EU/EEA country.
Application and contact
To apply for this position, click the Apply button and follow the steps, keeping relevant documents like CV, certifications etc. handy. If you have any questions about the position, please contact Denis Gordienko, Technical Support Manager, at +45 88 300 300.
About Milestone
When joining Milestone, you will become part of one the world’s leading providers of video management software in and beyond security. Since starting up in Denmark in 1998 our team has grown to include +1,000 employees based in more than 25 countries. Today, our solutions are used in 500,000+ installations worldwide – with many more to come.
We believe that in addition to our strong and exciting technology, our success is also based on our dedication to putting people first – both the people we work with and the people around us. It’s how we grow our culture, our business, and our community. Because at Milestone, we grow together. Ready to elevate your career with an amazing team? Join Milestone. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career
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Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 17.10.2022, men kan have været deaktiveret og genaktiveret igen.
- Øvrige
- København
- Torsdag den 10. november 2022
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| Dato | Alle jobs som øvrige |
|---|---|
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| 10. november 2024 | 954 |
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