Director, Commercial Excellence
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
Smørum
Director, Commercial Excellence
Do you want to build and lead Customer Success and Service Excellence in a global life science company? Are you highly motivated by providing customers with the best service and having a direct impact on our business and contribute to our goal of becoming #1?
Then we have an exciting opportunity for you as Director in our Commercial Excellence division at Demant.
This position as Director will provide you with a unique opportunity of building our Customer Success area from the bottom up and spearhead our journey towards Service Excellence. With your strong focus on first-class customer service, analytical approach, and willingness to drive change, you will be key to ensure service excellence.
A team with ambitions and a can-do-attitude
We are a dedicated Commercial Excellence team with the ambition to maximize commercial impact across markets and business areas. We accomplish this by developing new processes, tools and learning journeys that help drive efficiency and empower our sales companies to harvest their market opportunities. We are passionate about our cross-functional and cooperative way of working and we are now looking for a new colleague to join us.
We value our customers
This newly created position aims at reinforcing Demant’s approach to Customer Service and strengthening the foundations to provide life-changing hearing health to our customers and end-users. Customer Success will help us sustain our growth, by ensuring that we remain profitable and provide customers with first-class service experiences and to empower sales countries delivering outstanding customer experiences by providing suitable processes and tools.
You will have a key role in establishing the foundation for this journey and uncovering insights that translate into informed and well-founded decisions across our markets. You will have direct impact on the business, with high exposure to top management in Demant.
Key activities and responsibilities include:
- Conduct assessment on current situation and highlight solution opportunities
- Develop Service Excellence framework & guidance
- Develop suitable Service Excellence approach and journey
- Develop Customer Service guidance & respective solutions
- Conduct sales country specific improvement projects
- Gather data to better understand customer expectations & current service performance
- Develop & pilot customer service improvement approach
Are you our new colleague?
We imagine that you have several years of experience working with customer success, service and a relevant educational background within International Business, Management, Strategy, Finance or Economics. Most importantly, you are passionate about ensuring best practice of customer service, hence solving problems, identifying root causes, and translating analyses into concrete recommendations. You thrive in complex international organizations with numerous and diverse stakeholders.
We expect you to be curious and willing to understand the “why”. You are a structured person who enjoys simplifying complexity and are able to connect with stakeholders at all levels of the organization. Furthermore, we hope that you can tick of as many of the following boxes:
- Experience with customer success and mapping the customer journey
- Experience in reporting and analysis
- High attention to detail
- Strong oral and written communication skills and diverse experience working with internal stakeholders
- International background – fluency in English is a must, additional language skills are considered favorable
Do you want to join the team?
Then send your application as soon as possible, but no later than May 8, 2022. Please note, that we only accept applications through our online recruitment system.
If you would like to learn more about the job, you are welcome to contact VP, Commercial Excellence Patrick Maly on [email protected].
If you have questions towards the recruitment process, please reach out to Talent Acquisition Consultant Simon Petersen on [email protected].
We look forward to hearing from you.
About Demant
Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.
The Demant Group operates in a global market with companies in more than 30 countries, employs more than 16,500 staff and generates annual revenue of DKK 16 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Smørum.
Jobbet er oprettet på vores service den 4.3.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Smørum
Lignende jobs
-
Øvrige i København Ø
Fri kontaktSenior Associates og Managere til Transaction Advisory Service i København. Vi mærker en stigende efterspørgsel efter rådgivning i forbindelse med køb og salg af virksomheder, herunder finansiel due diligence. Derfor søger vi Senior Associates og Managere til vores TAS team på Østerbro.Få mere info- Øvrige
- København Ø
-
Øvrige (studiejob) i København
Fri kontaktBrænder du for regnskab og har en skarp analytisk sans? Så tror vi på, at du er vores nye studentermedhjælper på Scandics Support Office. Vi ved, at du er en haj til Office-pakken, herunder især Excel og at du trives med mange og forskelligartede opgaver.Få mere info- Øvrige
- København
-
Øvrige i København
Fri kontaktEr du ambitiøs og målrettet og god til at håndtere alverdens spørgsmål, så tror vi på, at du er vores nye Shiftleader på Scandic Spectrum. Vi ved, at du ta’r ansvar, har overblik og handler hurtigt, når det gælder.Få mere info- Øvrige
- København
-
Øvrige i Storkøbenhavn
Fri kontaktEr du ambitiøs og målrettet og god til at håndtere alverdens spørgsmål, så tror vi på, at du er vores nye Shiftleader på Scandic Glostrup. Vi ved, at du ta’r ansvar, har overblik og handler hurtigt, når det gælder.Få mere info- Øvrige
- Storkøbenhavn
Statistik over udbudte jobs som øvrige i Smørum
Herunder ser du udviklingen i udbudte øvrige i Smørum over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal øvrige.
Se flere statistikker her:
Statistik over udbudte øvrige i Smørum over tid
| Dato | Alle jobs som øvrige |
|---|---|
| 10. juli 2024 | 6 |
| 9. juli 2024 | 4 |
| 8. juli 2024 | 4 |
| 7. juli 2024 | 4 |
| 6. juli 2024 | 4 |
| 5. juli 2024 | 4 |
| 4. juli 2024 | 5 |
| 3. juli 2024 | 4 |
| 2. juli 2024 | 4 |
| 1. juli 2024 | 4 |
| 30. juni 2024 | 4 |
| 29. juni 2024 | 4 |
| 28. juni 2024 | 4 |
| 27. juni 2024 | 4 |
| 26. juni 2024 | 4 |
| 25. juni 2024 | 4 |
| 24. juni 2024 | 5 |
| 23. juni 2024 | 5 |
| 22. juni 2024 | 5 |
| 21. juni 2024 | 5 |
| 20. juni 2024 | 5 |
| 19. juni 2024 | 5 |
| 18. juni 2024 | 5 |
| 17. juni 2024 | 6 |
| 16. juni 2024 | 7 |
| 15. juni 2024 | 7 |
| 14. juni 2024 | 7 |
| 13. juni 2024 | 7 |
| 12. juni 2024 | 7 |
| 11. juni 2024 | 7 |
| 10. juni 2024 | 7 |