Rekrutteringsfirma

Danish Speaking Support Expert in iGaming Industry on Malta

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Udlandet

Are you an Expert? Do you have experience in Customer Support by phone Email and chat? Do you want to work in the iGaming industry for the biggest client with the best conditions? Our high value customers are key to the success of our business. The Support Expert will be the first point of contact for all high value contacts coming to the Customer Service of our client, ensuring the delivery of the world class customer service. The role will also be looking to build relationships with our high net worth customers, increase their loyalty and provide an excellent all-round experience.What you will do
  • First point of contact for any incoming contacts from high value customers via all available channels (live chat, email and phone)
  • Provide best in class customer service to the customers, handle customers' day to day queries, problems and complaints to the highest of standards
  • Build relationships with valuable customers through positive contact resolution and providing the proactive account services
  • Follow up on customers feedback ensuring the right action is taken at the right time
  • Proactively ask customers for feedback, flag it with the relevant stakeholders to ensure the improvement of day to day operations and overall customer experience
  • Acquire knowledge of customers, build profiles including playing behaviors, likes and dislikes and make use of this information to offer the most personal and relevant service
  • Drive business success and act as the voice of customer by providing feedback and innovative ideas
  • Always keep a player sustainability mindset and act as trust and responsible gambling ambassadors
  • Collaborate closely with other departments like Player Sustainability, Payments and Customer Support teams to ensure a positive and safe gambling experience
    • How will success be measured in this role
  • Retention Rate
  • Number of Actives
  • CSAT, Knowledge and Friendliness
  • Personal Performance (Contact Quality, Team Contribution)
    • Your experience
  • Work experience in a Customer Services environment
  • Experience in high value customer facing role as an advantage
  • Native level Danish speaker
  • Excellent written and verbal communication skills
  • Responsible and reliable, excellent team player
  • Great organisation, planning and prioritisation skills, with strong attention to detail
  • Commitment to providing world class service to valuable customers
  • Have a genuine passion for the online gaming industry, either as a customer or through work experience in the industry
    • They offer
  • Working in one of the biggest clients in the iGaming industry
  • they offer you exceptional salary
  • Relocations when moving to Malta, if not already working on the Island.
  • The most delicious buffet to order food any time, fruit, desserts, warm and cold food
  • The office is a dream to come true
    • ''We are looking for someone to start in February, is that you?''About us:We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.Are you the one we are looking for? Please reach out to me by applying for this position or direct message to me at: [email protected]


    Information og data

    Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".

    Arbejdsstedet er beliggende i Udlandet

    Jobbet er oprettet på vores service den 13.1.2020, men kan have været deaktiveret og genaktiveret igen.

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    Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
    • Øvrige
    • Udlandet
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