Operations Service Delivery Manager

Operations Service Delivery Manager

Join the global leader with the latest technology and innovative solutions in TV and streaming audience measurement – shaping the future of media research!

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Since January 2022, Nielsen is the official provider of audience data in Denmark. Measuring behavior with the most advanced solutions and with the latest technology in streaming measurement, digital sensors, and hardware across all channels and platforms to discover what audiences love, Nielsen empowers their clients with trusted intelligence that fuels action.

As Operations Service Delivery Manager at Nielsen, you will play an essential role in operational delivery, best practice, and process improvement. Nielsen is looking for a proactive business partner to lead, motivate and inspire a large cross-functional team of approx. 35 people. The Operations Service Delivery Manager will be driving a professional and effective organization that produces the data and intelligence to the clients – with minimal downtime and technical outages.

Your main tasks and responsibilities are:

• Business partnering internally and externally, ensuring relationships and operational effectiveness are consistent with Nielsen strategy
• Ensuring that the management team are equipped with the necessary resources to be able to deliver the required business results and contractual KPI’s
• Owning the operational planning direction management to ensure delivery of validated data to customers according to schedules and agreement on delivery
• Identifying operational risks and implementing opportunities for development, best practice, discipline, and process improvement
• Managing the financial planning/budgeting and daily finance management
• Building a high functioning team with both high-level support and close collaboration with all levels in the company
• Motivating, training, and developing the team to ensure effective operational structure and execution

You are experienced in operational delivery within a data collection, analysis, and planning environment, delivering against business and commercial KPIs. Experience within the media, TV, or market research industry is a plus, but other industries within telecom, IT infrastructure, etc. with complex setups and outbound delivery are also relevant. You have management experience by leading high-performing, cross-functional teams, and exposure to working in an international matrix environment would be advantageous.

You have relevant education within Business, Data, Engineering, or Science, and previous experience in infrastructure setup and server management is a plus. You have strong verbal and written communication skills in both Danish and English language and are confident in presenting internally and externally.

You are a person with strong business acumen and are commercially astute and have experience with managing financials. You are independent but also a true team worker who brings energy, drive, ideas, and humor to colleagues. You have excellent interpersonal skills and thrive in having many interactions with stakeholders making long-lasting relations.

Do you want to move the industry forward with Nielsen? Nielsen offers an exciting manager position at a leading global data research company with many opportunities for growth and future development within the Nordic region. Nielsen regards “the people” as the driving force – the thoughts, ideas, and expertise that can propel Nielsen forward.

Whether you have fresh thinking about maximizing a new technology or see a gap in the market, Nielsen will listen and act. The team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!

Domicile: The main office is Hellerup and the work location is flexible and can rotate between home, the office, and client sites.

For more details about the job or the company, please contact Unique Human Capital, COO, Morten Andersen on M: +45 29 47 30 60. All applications must be in English and are treated confidentially.