Senior Service Delivery Manager
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Ballerup
Do you want to be at the center of a good Customer experience and be at the front of a strong delivery Team?
Get the maximum out of your commercial skills in a close relationship with our Enterprise Class Customers.
As a Senior Service Delivery Manager you will be responsible for the engagement we have with our Customers. You will be accountable for all deliveries to the Customers and accountable for the profitability of our agreements. As a part of the Customer Relationship you will work with specialist sales resources, management representatives and the delivery organizations.
Your accountabilities will include:
Because it is not only customer engagement, and we strive for continuous development - we have clear goals in our global brand. We want to be the trusted digital advisor for larger customers for life, which means exciting assignments for you.
We have many interesting customers - and our assignments are both national and international. Moreover, we challenge ourselves professionally with the opportunity to grow from the large variation in tasks and customers. The variety of different tasks are fun and challenging. One day you sit and plan ahead, the second you have a meeting with a customer and the third you deep dive into the contractual agreement. You will have a wide sphere of influence and contact both internally and externally.
You will have freedom in your role, and we care about the balance between work and private life. Whether you are going to pick up a child at kindergarten or want to do some training exercises for lunch. We believe in sustainability - both for our customers and ourselves.
We have an incredible development potential with a short distance to decisions - which makes it easy to turn ideas into action.
With our three-year strategy ‘Focus23’ we aim to be the preferred digital trusted advisor so that we can unleash our full potential, locally and globally. We want customer centricity, larger customers, and a true global operating model that will strengthen our collaboration across countries. Therefore, we focus on delighting our customers, empowering our people and including sustainability in everything we do.
And we have a solid starting point! – For the past years we have established a strong market- and financial position, offered end-to-end digital solutions and improved our customer loyalty.
As a person you are driven by the coordination of complex services under contracts in a dynamic relational environment. You challenge the current way while also understand the value of standard deliveries. You create strategies, drive initiatives and are skilled at coordinating the activities that you are responsible for.
You have a high level of confidence, secured in your professionalism and your ability to create and maintain strong relationships. You take accountability and responsibility, both for your own and the team’s tasks and you can prioritize tasks in high-workload situations.
You have strong competences within collaboration and thrive with working in a team-oriented approach, where multiple interests and cultures are cornerstones.
We focus on:
With us, you can apply with your LinkedIn and / or CV and you do not need to fill in any long questionnaires. If you have any questions, please contact Kristian Larsen, Director, Service Deliver Management, Market Unit Denmark on [email protected] or + 45 29690541
We look forward to your application!
About Columbus
Columbus is an IT consulting company with more than 2,000 employees around the world. What we do best is the development, implementation and maintenance of digital business solutions. Our task is to guide customers in their digital transformation so that their companies can continue to be successful for a long time to come. In the last 30 years, more than 4,000 customers have hired us. It's going well, quite simply. If you ask us, the secret is that we have a wide range of technical solutions, deep industry knowledge, extensive technical expertise and a good dose of customer understanding.
Our employees are committed to their work and the company is characterized by a strong entrepreneurial spirit. This is thanks to the opportunities that actually exist to be involved and influence both our own and our customers' engagement. Now we need grow and want to take you on to the journey!
Get the maximum out of your commercial skills in a close relationship with our Enterprise Class Customers.
Your role
As a Senior Service Delivery Manager you will be responsible for the engagement we have with our Customers. You will be accountable for all deliveries to the Customers and accountable for the profitability of our agreements. As a part of the Customer Relationship you will work with specialist sales resources, management representatives and the delivery organizations.
Your accountabilities will include:
- Optimize Customer Business value and development with innovative IT solutions.
- Grow Columbus footprint and share of wallet, while reducing risk.
- Build long lasting relationships as the trusted advisor.
- Inspire leadership and build high performance teams.
Why is this a great job opportunity?
Because it is not only customer engagement, and we strive for continuous development - we have clear goals in our global brand. We want to be the trusted digital advisor for larger customers for life, which means exciting assignments for you.
We have many interesting customers - and our assignments are both national and international. Moreover, we challenge ourselves professionally with the opportunity to grow from the large variation in tasks and customers. The variety of different tasks are fun and challenging. One day you sit and plan ahead, the second you have a meeting with a customer and the third you deep dive into the contractual agreement. You will have a wide sphere of influence and contact both internally and externally.
You will have freedom in your role, and we care about the balance between work and private life. Whether you are going to pick up a child at kindergarten or want to do some training exercises for lunch. We believe in sustainability - both for our customers and ourselves.
So why should you work at Columbus?
We have an incredible development potential with a short distance to decisions - which makes it easy to turn ideas into action.
With our three-year strategy ‘Focus23’ we aim to be the preferred digital trusted advisor so that we can unleash our full potential, locally and globally. We want customer centricity, larger customers, and a true global operating model that will strengthen our collaboration across countries. Therefore, we focus on delighting our customers, empowering our people and including sustainability in everything we do.
And we have a solid starting point! – For the past years we have established a strong market- and financial position, offered end-to-end digital solutions and improved our customer loyalty.
You are a quality driven Professional
As a person you are driven by the coordination of complex services under contracts in a dynamic relational environment. You challenge the current way while also understand the value of standard deliveries. You create strategies, drive initiatives and are skilled at coordinating the activities that you are responsible for.
You have a high level of confidence, secured in your professionalism and your ability to create and maintain strong relationships. You take accountability and responsibility, both for your own and the team’s tasks and you can prioritize tasks in high-workload situations.
You have strong competences within collaboration and thrive with working in a team-oriented approach, where multiple interests and cultures are cornerstones.
We focus on:
- Solid and documented experience with IT Management that could be from a Consultancy company or a regular business.
- Experience with ITIL processes.
- Strong communication skills with all and especially the higher levels of a Customers organization, in both Danish and English.
- Structured approach, with allows you to have the complete overview of a complex Customer engagement.
- High level of business acumen and Customer orientation.
Application and next step
With us, you can apply with your LinkedIn and / or CV and you do not need to fill in any long questionnaires. If you have any questions, please contact Kristian Larsen, Director, Service Deliver Management, Market Unit Denmark on [email protected] or + 45 29690541
We look forward to your application!
About Columbus
Columbus is an IT consulting company with more than 2,000 employees around the world. What we do best is the development, implementation and maintenance of digital business solutions. Our task is to guide customers in their digital transformation so that their companies can continue to be successful for a long time to come. In the last 30 years, more than 4,000 customers have hired us. It's going well, quite simply. If you ask us, the secret is that we have a wide range of technical solutions, deep industry knowledge, extensive technical expertise and a good dose of customer understanding.
Our employees are committed to their work and the company is characterized by a strong entrepreneurial spirit. This is thanks to the opportunities that actually exist to be involved and influence both our own and our customers' engagement. Now we need grow and want to take you on to the journey!
Information og data
Denne ledige stilling har jobtypen "Produktchef", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 21.4.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Produktchef
- Ballerup
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