Functional Product Owner – Lead Logistics

Opportunity

Functional product owner is a strategic operational management role responsible to create, maintain, improve [and execute] processes performed by CS staff to optimally support the business products global processes for Lead Logistics in Maersk. In addition, the role’s primary responsibilities include developing new technological solutions in close collaboration with the platform teams to drive strategic outcomes for customer service functions, globally. g new driving/leading optimization and standardization initiatives and to work with global and area BPO/SMEs to improve the operational capability of Lead Logistics products. The role plays an active role in working with LEAD LOGISTICS product, IT, commercial, finance and other customer experience functional teams in shaping/executing strategic initiatives to support Maersk global business objectives.Process design & implementation

• Define, create and implement global processes for core execution covering Origin, International Transport Management (ITM), Destination, 4PL and control tower capabilities.

• Lead and develop strategic direction for customer service, enhancing digitization and automation journey.

• Lead functional product ideation, development and launch through developing of and delivering on business cases, realizing the benefits for system developments and enhancements – across platforms.

• Lead and deliver epics for tech development to platform product owner. Coordinate with business product owner as needed.

• Collaborate with business product teams to design and define the operability of new products and take part in new product development.

• Lead, conduct, create and coordinate the user acceptance/business scenario testing on a regular basis for the developed functionalities being launched for global usage and adoption.

• Create and own the development of SME (subject matter expert) community across Maersk. Ensure that SME community plays a key role in application development, research, testing and roll out.

• Sign off the developed functionalities for release to customer service function, customers and external parties.

• Lead and own the development of training material for all operational platforms – existing and future. And make sure that the development of the training material via different teams is upto an excellent standard.

• Support customer implementation and migration and exception sign off in customer and location operations.

• Create global manual and contingency operations processes that can be followed by customer service offices and GSCs across Maersk.

Process governance

• Plan, define and implement global operational standards, policies and performance metrics covering customer experience and productivity.

• Govern the process to ensure it meets required quality and compliance standards (GIA findings, revenue/cost leakage avoidance)

• Set-up and coordinate documentation and knowledge sharing portals for system usage, user guides and information that users can use.