Platform Product Owner – Landside Services and LCL
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København K
Supporting the end to end Maersk.com customer journey as Platform Product Owner for matters related to landside transportation and LCL.
An excellent Career Opportunity and benefits are on offer
• Work in close collaboration across platforms and BPOs to enable new or improve existing customer facing products and features within your scope being: Inland services, Airfreight, Inter Continental Rail (ICR), WnD, LCL and Coldchain
• Accountable for ensuring that the solutions are integrated so they contextually make sense in the overall customer journey for different segments and personas
• Safeguard all Maersk.com NFR’s, and visual designs
• Support all other PPO’s that have requirements regarding Landside services and LCLC
• Accountable for enabling Landside services and LCL across all features, products and functionalities on the Maersk.com platform
• Recommend and Enable digital growth opportunities of Landside products through the use of data (customer insights, uptake data etc)
• Continuously push the boundaries for what good looks like and recommend product improvements and enhancements to Business Product Owner(s)
• Ensure that anything that is build can be easily reused across other platforms
• Accountable for Landside services and LCL across the strategic brands and support them in achieving their goals
• Continuously review and recommend new products and features in the Landside and LCL space based on customer research/insights, data, growth hacking opportunities etc. This is in close collaboration with the relevant BPO(s)
• Drive uptake through internal training and communication and by creating customer onboarding material
• Prioritize the backlog and own the user stories needed for development
• Good insights into customer needs and pain points through frontline experience
• A natural interest in e-commerce, digital products, platform design and keeping up with new technologies and online customer experience
• Commercial mindset a strong drive to get things done
• Being able to act as Maersk.com SME for all Landside transportation and LCL items on Maersk.com
• Ability to lead global training sessions for the frontline and engage the frontline in a meaningful way and enable them to sell the features and products
• Being able translate data and customer insights into digital journeys and customer experiences
• Ability to stay motivated in a fast-moving environment where priorities continuously shift and with pressure on delivering results
• Ability to multi-task and meet deadlines consistently
• Good Stakeholder management skills
• Self-motivation and a desire for continuous learning and improvement
• Proven track record in developing online Business to Business products
• Understand the role of a PPO in terms of Jira boards and all other requirements that come with this
• Minimum 5 years’ experience with Scrum or other Agile ways of working
Required Business/ Technical Knowledge
• Good understanding of the technical Maersk landscape
• Deep understanding of the shipping processes and the documentation handling
• A natural interest in closely following competition, industry trends and new technologies that become available
We offer
An excellent Career Opportunity and benefits are on offer
Key responsibilities
• Work in close collaboration across platforms and BPOs to enable new or improve existing customer facing products and features within your scope being: Inland services, Airfreight, Inter Continental Rail (ICR), WnD, LCL and Coldchain
• Accountable for ensuring that the solutions are integrated so they contextually make sense in the overall customer journey for different segments and personas
• Safeguard all Maersk.com NFR’s, and visual designs
• Support all other PPO’s that have requirements regarding Landside services and LCLC
• Accountable for enabling Landside services and LCL across all features, products and functionalities on the Maersk.com platform
• Recommend and Enable digital growth opportunities of Landside products through the use of data (customer insights, uptake data etc)
• Continuously push the boundaries for what good looks like and recommend product improvements and enhancements to Business Product Owner(s)
• Ensure that anything that is build can be easily reused across other platforms
• Accountable for Landside services and LCL across the strategic brands and support them in achieving their goals
• Continuously review and recommend new products and features in the Landside and LCL space based on customer research/insights, data, growth hacking opportunities etc. This is in close collaboration with the relevant BPO(s)
• Drive uptake through internal training and communication and by creating customer onboarding material
• Prioritize the backlog and own the user stories needed for development
We are looking for
• Good insights into customer needs and pain points through frontline experience
• A natural interest in e-commerce, digital products, platform design and keeping up with new technologies and online customer experience
• Commercial mindset a strong drive to get things done
• Being able to act as Maersk.com SME for all Landside transportation and LCL items on Maersk.com
• Ability to lead global training sessions for the frontline and engage the frontline in a meaningful way and enable them to sell the features and products
• Being able translate data and customer insights into digital journeys and customer experiences
• Ability to stay motivated in a fast-moving environment where priorities continuously shift and with pressure on delivering results
• Ability to multi-task and meet deadlines consistently
• Good Stakeholder management skills
• Self-motivation and a desire for continuous learning and improvement
• Proven track record in developing online Business to Business products
• Understand the role of a PPO in terms of Jira boards and all other requirements that come with this
• Minimum 5 years’ experience with Scrum or other Agile ways of working
Required Business/ Technical Knowledge
• Good understanding of the technical Maersk landscape
• Deep understanding of the shipping processes and the documentation handling
• A natural interest in closely following competition, industry trends and new technologies that become available
Information og data
Denne ledige stilling har jobtypen "Produktspecialist", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 7.10.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Produktspecialist
- København K
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