Customer Success Manager
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København V
Innoflow has put this up on behalf of Develop Diverse
Job Description
Our vision is to create equal opportunities in the workplace. Join us today and have a real impact on the way Europe's largest brands work with inclusive communication! We are changing the future of work to become more inclusive, one word at a time and we want you to join us on the exciting journey!
We recently raised a seed round of 2,5 Million EUR with Seed Capital as lead investor, and now we are going to build the team that will take Develop Diverse to the next level! This is a great opportunity to join a meaningful fast-growing start-up where your voice and opinion counts every day.
About Develop Diverse
Develop Diverse is an AI-based software platform that promotes inclusive writing which will enable companies to reach a wider and more diverse candidate pool. It detects implicit - and explicit stereotypic language in texts and suggests neutral alternatives in real-time. This way, our customers have attracted more qualified candidates regardless of gender, ethnicity, age, neurodiversity, physical disabilities and saved time on recruitment.
We are an innovative and fun bunch, very open-minded, and always strive for growth!
Develop Diverse is an equal opportunity employer. Celebrating diverse voices and perspectives is how we operate, and therefore creating an inclusive workplace is our number one priority. It’s important for us to ‘walk the talk’, and we always do our best to ensure our recruitment process is as unbiased as possible, we share our diversity numbers on our website, and we train the whole team on unconscious biases.
The role
The Customer Success Manager role is new within Develop Diverse, which means there is a large opportunity to bring your own experiences into play and shape the role. In this role you will have great growth-potential as we will expand the Customer Success department as we grow and hope you could be the one to do so. Today, we need you to be hands-on and interact with clients to make sure all clients are using the Develop Diverse software the best way possible.
What you’ll do
What you have
What you'll get
Please note that this role will be based in Copenhagen, Denmark and that we cannot offer this role as a fully remote position. We offer flexible working hours and ability to work from home as we know you will perform best when your work-life and professional life are balanced.
As society opens up, you will be expected to occasionally travel for customer meetings which will be paid by the company
The recruitment process
We will not ask you to forward a resume or a cover letter. Instead, we will ask you to hand in a case application based on your actual design skills and professional approach.
We respect your time, so the case is a "mini-case" and will be open until we have found the right candidate, that giving you the flexibility to solve it whenever it fits your schedule. After the submission deadline, we will review all the completed cases, and you will receive detailed feedback on your case solution.
Based on the case solution and the best match to a cultural alignment in Develop Diverse, 5-10 candidates will be invited for a personal interview. Because we want every person in Develop Diverse to feel welcomed and included and to be able to utilize their talents in the best way possible.
Should you have questions during the process, please feel free to contact:
[email protected]
Now the only thing left to do is go to: https://developdiverse-customersuccessmanager.innoflow.io/
On this page you should click the "Sign up" button, create a password, follow the e-mail flow, and then go to the case page in the platform. The case is already in there, ready to be solved!
We cannot wait to see your case answer!
Kilde: Jobnet.dk
Job Description
Our vision is to create equal opportunities in the workplace. Join us today and have a real impact on the way Europe's largest brands work with inclusive communication! We are changing the future of work to become more inclusive, one word at a time and we want you to join us on the exciting journey!
We recently raised a seed round of 2,5 Million EUR with Seed Capital as lead investor, and now we are going to build the team that will take Develop Diverse to the next level! This is a great opportunity to join a meaningful fast-growing start-up where your voice and opinion counts every day.
About Develop Diverse
Develop Diverse is an AI-based software platform that promotes inclusive writing which will enable companies to reach a wider and more diverse candidate pool. It detects implicit - and explicit stereotypic language in texts and suggests neutral alternatives in real-time. This way, our customers have attracted more qualified candidates regardless of gender, ethnicity, age, neurodiversity, physical disabilities and saved time on recruitment.
We are an innovative and fun bunch, very open-minded, and always strive for growth!
Develop Diverse is an equal opportunity employer. Celebrating diverse voices and perspectives is how we operate, and therefore creating an inclusive workplace is our number one priority. It’s important for us to ‘walk the talk’, and we always do our best to ensure our recruitment process is as unbiased as possible, we share our diversity numbers on our website, and we train the whole team on unconscious biases.
The role
The Customer Success Manager role is new within Develop Diverse, which means there is a large opportunity to bring your own experiences into play and shape the role. In this role you will have great growth-potential as we will expand the Customer Success department as we grow and hope you could be the one to do so. Today, we need you to be hands-on and interact with clients to make sure all clients are using the Develop Diverse software the best way possible.
What you’ll do
- Set up success planning with new customers and onboard new customers
- Ensure quarterly status meetings and frequent follow-ups with clients
- Establish and maintain key stakeholder relationships
- Collaborate with Talent Acquisition professionals, HR leaders, D&I professionals, Employer branding and other stakeholders on the client side to maximize Develop Diverse’s product adoption during the subscription period
- Act as a trusted adviser, advocating client needs back to Develop Diverse’s internal support, product, engineering, and marketing team
- Own Customer support which entails researching and responding to customer support issues
- Effectively renew and expand existing customer annual revenue
- Become a subject-matter expert and understand Diversity & Inclusion drivers
- Educate customers on best practices and providing professional level guidance
What you have
- Previous experience with the Customer Success function
- Proficiency in English (both written and spoken)
- Great enthusiasm for customer outcomes and value delivery during the customer lifecycle
- Team-oriented attitude, motivated to be part of an innovative and expanding team
- Great ability to organize work and tasks, you like to take initiative and take ownership
What you'll get
- Growth potential – as a Customer Success Manager you will be defining the processes and the role
- A thorough on-boarding programme and in-house sales training giving you the skills you need to achieve your goals
- An office space housed in central Vesterbro
- Computer and necessary hardware/software
- An open, inclusive and multinational working environment defined by high levels of personal responsibility
- Social events to get to know your colleagues
Please note that this role will be based in Copenhagen, Denmark and that we cannot offer this role as a fully remote position. We offer flexible working hours and ability to work from home as we know you will perform best when your work-life and professional life are balanced.
As society opens up, you will be expected to occasionally travel for customer meetings which will be paid by the company
The recruitment process
We will not ask you to forward a resume or a cover letter. Instead, we will ask you to hand in a case application based on your actual design skills and professional approach.
We respect your time, so the case is a "mini-case" and will be open until we have found the right candidate, that giving you the flexibility to solve it whenever it fits your schedule. After the submission deadline, we will review all the completed cases, and you will receive detailed feedback on your case solution.
Based on the case solution and the best match to a cultural alignment in Develop Diverse, 5-10 candidates will be invited for a personal interview. Because we want every person in Develop Diverse to feel welcomed and included and to be able to utilize their talents in the best way possible.
Should you have questions during the process, please feel free to contact:
[email protected]
Now the only thing left to do is go to: https://developdiverse-customersuccessmanager.innoflow.io/
On this page you should click the "Sign up" button, create a password, follow the e-mail flow, and then go to the case page in the platform. The case is already in there, ready to be solved!
We cannot wait to see your case answer!
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Sælger", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København V.
Jobbet er oprettet på vores service den 14.9.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Sælger
- København V
- Søndag den 26. september 2021
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