Dynamics CRM Application Consultant
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Dynamics CRM Application Consultant
Do you want to deliver first class digital transformation solutions for our Hearing Care organisation, one of the largest business areas of Demant? Do you have experience and a strong interest for CRM systems?
And do you want to take on a role where you will be working with several marketing tools such as click dimensions, workflow automation and marketing automation?
Demant is the owner of the second biggest retail chain in Denmark and YOU get to be a part of ambitious, multicultural, and dynamic IT organisation.
A career where you TRULY contribute to the life quality of people worldwide
Joining Demant, you will get a chance to join a well-established, international company. Every day, our mission is to deliver life-changing hearing health care solutions to hearing impaired people around the world. The world is seeing an increase in the need for hearing healthcare, and we are in it for the long run.
Right now, we are looking for a Dynamics CRM Application Consultant who wants to become a lean anchor in our IT organisation and wants to take our current CRM solution to another level. To do so being good at stakeholder management is KEY. From the very beginning you will be an essential part of one of our global CRM implementation projects.
The most important factor is that you have a willingness to learn and an interest in Marketing CRM seen from a system point of view.
Join our Solutions Delivery department – Located in Global IT
You will be joining our Global IT Organization which has more than 400 employees with main hubs in Denmark, Poland, US and Asia Pacific region. This organisation plays an essential role when it comes to reaching the business goals of Demant.
You will join Solutions Delivery, in Hearing Care IT, which is responsible for developing and maintaining our online applications for our hearing clinics around the world. The team consists of 9 employees and 1 manager, and you will work together with Architects, Application consultant and Developers.
Take on the role
Taking on the role you will:
- Act as “Application Steward”. You will be in charge of integrations and take charge of the application administration.
- Work with test automation. This means that you will drive the test cases and make the functional screening of the solution.
- Work with functional designs in cooperation with our architects.
- Act as 3rd level support and report/approve possible incidents. This includes communication with our infrastructure team.
- Take part in SCRUM meetings.
- Finally, you will also take part in the implementation of Dynamics CRM around the world.
Your most important stakeholders will be our Business Process Owners, Business Consultants, IT Infrastructure & Operations and of course our Architects also from Hearing Care IT.
Understand the technical language and our business needs
To be successful in the role you must be capable of speaking with our developers but also able to understand the different needs from the business. This means that you should be interested in the technical aspects of the applications, but it is equally important that you thrive in being close to the business and that you see yourself as being the coordinating and planning force between various stakeholders from different parts of the organization as well as external vendors.
Having experience from an IT application environment (maybe within a retail company) will be an advantage.
Maybe you have a bachelor or master’s degree either from CBS, DTU or ITU with a focus on IT or engineering. Apart from that you probably have some years of experience from a global IT enterprise environment.
When it comes to personal skills you have strong stakeholder management skills and focusing on the user experience and being able to put yourself in the user’s situation comes natural to you. Finally, you are service-minded and communicate easily with colleagues at all levels.
Why should you join us?
Joining us, you will get the opportunity to work with something that matters! What we do makes a huge difference for people, and we constantly strive to improve ourselves. This is how we win as individuals, as teams and as a company! And we want you to win as well.
It is important to know that everyone in our organization makes a difference. You will make a difference at organizational levels and most importantly at customer and end user level, helping hearing impaired people. - This is simply why we are here.
Join Solutions Delivery
You can look forward to being part of an IT team working with the latest technologies, with dedicated, highly motivated, and skilled professionals, who greatly contribute to profitable growth, commercial success, and digital maturity for world leading business brands.
We prioritize a good work-life balance and actively seek to implement and maintain a working culture characterized by respect and kindness.
Join us if you share the same passion as we do and send your application as soon as possible – we will screen applications and invite for interviews on an ongoing basis.
If you want to know more about the job, you are welcome to contact Manager of Solutions Delivery, Frans Elkjær Jensen on +45 51 17 68 07.
We look forward to hearing from you.
About Demant
Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.
The Demant Group operates in a global market with companies in more than 30 countries, employs more than 18,500 staff and generates annual revenue of DKK 18 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Information og data
Denne ledige stilling har jobtypen "Softwareudvikler", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Smørum.
Jobbet er oprettet på vores service den 28.4.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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