Virtual Service Advisor / Virtuel servicerådgiver - Aarhus
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Århus V
What to Expect
Do you want to help accelerate the world’s transition to sustainable energy?
At Tesla, that’s our mission.
At Tesla, our Virtual Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s remote front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Virtual Service Advisor, you will support customers from the moment they schedule a service visit, managing communication across digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
Note that this is a not a remote position.
What You’ll Do
What You’ll Bring
Join the mission.
Apply today.
Note that applications must be submitted online and contain an English CV.
Kilde: Jobnet.dk
Do you want to help accelerate the world’s transition to sustainable energy?
At Tesla, that’s our mission.
At Tesla, our Virtual Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s remote front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Virtual Service Advisor, you will support customers from the moment they schedule a service visit, managing communication across digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
Note that this is a not a remote position.
What You’ll Do
- Prepare customer appointments digitally for our Service Centers, ready for the customer to seamlessly drop-off their car through a touchless service
- Confidently communicate with customers as a Tesla ambassador through digital channels and phone to provide scheduling/status updates, product education, Tesla App education and answer any questions using customer friendly language
- Develop a good understanding of Tesla’s products and service operations including HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshooting
- Pull vehicle logs and submit for remote diagnosis and repair, accurately recording repair orders, interactions and data into our systems, finalizing invoicing and payment
- Partner closely with the workshop and the Virtual Team to guarantee we service our customers’ cars efficiently and seamlessly
- Perform detailed daily record keeping and contributing to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets
- Prepare alternative transport for customers where appropriate, arranging loaner vehicles in advance of a scheduled service appointment
What You’ll Bring
- Possess an understanding of automotive techniques related to repairing and servicing vehicles
- Effectively handle multiple priorities, organize workload, and meet deadlines in a team-based environment to achieve a common goal
- Willingness to regularly work in our Service Center, to be up-to date and to connect with the local colleagues
- Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
- Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Fluency in Danish and English is required
Join the mission.
Apply today.
Note that applications must be submitted online and contain an English CV.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Administrativ medarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus V.
Jobbet er oprettet på vores service den 14.12.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Administrativ medarbejder
- Århus V
- Søndag den 14. januar 2024
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Statistik over udbudte jobs som administrative medarbejdere i Århus V
Herunder ser du udviklingen i udbudte administrativ medarbejder i Århus V over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal administrative medarbejdere.
Se flere statistikker her:
Statistik over udbudte administrative medarbejdere i Århus V over tid
| Dato | Alle jobs som administrative medarbejdere |
|---|---|
| 22. november 2024 | 3 |
| 21. november 2024 | 3 |
| 20. november 2024 | 3 |
| 19. november 2024 | 4 |
| 18. november 2024 | 4 |
| 17. november 2024 | 4 |
| 16. november 2024 | 4 |
| 15. november 2024 | 4 |
| 14. november 2024 | 4 |
| 13. november 2024 | 4 |
| 12. november 2024 | 3 |
| 11. november 2024 | 4 |
| 10. november 2024 | 6 |
| 9. november 2024 | 6 |
| 8. november 2024 | 5 |
| 7. november 2024 | 5 |
| 6. november 2024 | 4 |
| 5. november 2024 | 4 |
| 4. november 2024 | 4 |
| 3. november 2024 | 4 |
| 2. november 2024 | 4 |
| 1. november 2024 | 4 |
| 31. oktober 2024 | 3 |
| 30. oktober 2024 | 3 |
| 29. oktober 2024 | 3 |
| 28. oktober 2024 | 3 |
| 27. oktober 2024 | 3 |
| 26. oktober 2024 | 3 |
| 25. oktober 2024 | 2 |
| 24. oktober 2024 | 2 |
| 23. oktober 2024 | 2 |