Client Program Manager
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Århus N
Opportunity
Opportunity
Are you collaborative, energetic, passionate, and customer-centric?
As the Client Program Manager (CPM) you lead the global Customer Experience (CX) community to operationally serve one of our important clients, are an essential element of the global account team, resulting in successful customer experience and business growth around the globe. This role covers all products and services (Ocean and Logistics & Services) and all brands.
Be, together with the rest of the account team, the client expert internally, and the client advisor externally.
You lead improvement and value adding projects and guide implementing new customer business for Maersk.
As you know, in Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. When becoming a CPM, the customer world becomes your workplace.
We offer
- An exciting and attractive career in an aspiring and fast-paced environment
- Excellent training development opportunities and a platform for future global career prospects
- Flexibility and an inclusive working environment
- Enhancement of your communication, problem solving and relationship building skills
This position is based in Aarhus.
We are looking for
- Interest and willingness to learn about the client’s priorities and assess strategically how Maersk can serve them
- Understanding of and passion for driving Operational Excellence in the business
- Experience of working with a wide variety of complex operational and commercial matters
- Excellent interpersonal skills to be part of a strong account community and manage stakeholders on various levels both within Maersk and our customer
- Ability to problem solve and recommend appropriate course of action creating value for the customer
If you bring below, this is a bonus for us
- 3+ years relevant experience with a proven track record in operational/program/project management and/or supply chain management. Commercial experience is a plus
- Proven and sustained performance history of delivered success, with focus on driving results in a matrix organization
- High sense of urgency and persistence
- Outstanding verbal, writing and presentation skills
- Danish language Preferable but not a must
Key responsibilities
Service delivery and customer satisfaction
- Enhance customer satisfaction
- Host and engage in regular customer calls, reviewing performance and making forward looking plans
- Lead the customer transformation in Europe and verify implementation of value-creating projects in the customer supply chain
Productivity and Profitability
- Find and implement possibilities of productivity improvement against service delivery level
- Enable sharing of operational expertise and knowledge within the community through day-to-day execution and participation in inspirational workshops
- Represent the customer’s interests internally during additional business implementations
People Development
- Set up plans for on-boarding, training, and development of the CX team serving the customer in Europe
- Be involved in objective setting & performance management of the CX team in Europe
- Provide recognition & feedback proactively
Collaboration & community development
- Engage, together with Commercial, Operational and Product experts to explore new developments servicing the changes in customer demand
- Host global/regional Client Program Management meetings, calls and share best practices proactively with the option to travel
This role is interviewing shortly. We would LOVE to receive your application, so if you would like to be considered please submit your application asap using the ‘Apply now’ button at the top.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 12.7.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Århus N
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Statistik over udbudte jobs som afdelingsleder i Århus N
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Statistik over udbudte afdelingsleder i Århus N over tid
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