Head of Customer Quality Intelligence
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Ballerup
At GN Hearing, they want to help people hear more, do more and be more than they ever thought possible. Their innovative audio solutions improve lives every day, and as they continue to strive for high quality products for their end users, the Quality organisation holds a central position in the company. To head the Customer Quality Intelligence department, they are now looking for an experienced manager to join their quest.As the new Head of Customer Quality Intelligence you will lead the Customer Quality Intelligence (CQI) team with the purpose to detect, investigate and improve systematic quality issues as well as providing second line Technical support. The department currently consists of 10 skilled, dedicated and experienced people ranging from hardware- and software specialists to project managers, analytics and coordinators.As a member of the Corporate Quality management team, the new Director will be involved in the continuous improvement of Corporate Quality in general and specifically Quality Intelligence as well as being an authentic role model for the corporate quality mindset.Key Responsibilities
Besides the areas mentioned above, some of the key responsibilities of the role will involve:Own and develop processes related to Customer feedback, Complaints and Improvements (CAPA) in compliance with regulations Define and drive strategic initiatives Key stake holder in IT system development (SmartSolve, Salesforce) Report Product Quality status to management and other stakeholders Secure good collaboration with other functions (Customer care, Product management, Local Q teams, Sales, R&D and GOP) Responsible for driving both qualitative and quantitative data analysis allowing for proactive trending of market failures enabling us to react fast (before it turns into an issue that impacts business) Self-motivated leader with solid experience
It is expected that you are a strong team player with good communication and cooperation skills, who demonstrates proactivity and self-drive. You are passionate about quality and the use of best practices and methodologies, and your professional integrity guarantees strong stakeholder management, allowing Senior Management to have confidence in execution, progress and deliverables. Furthermore, you have sufficient insight into commercial aspects, to allow for proper consideration of business value in the decision-making process. Since this is a senior role, with extensive responsibilities, it is expected that you bring at least 5+ years’ experience in within Quality Intelligence and a proven track record, preferably from the Medical Device industry.If you share our passion for helping people, we look forward to receiving your application!
The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. If you want to learn more about this position before submitting your application, please do not hesitate to contact Research Consultant Emine Murati on tel.: +45 70 20 12 75. Please submit your application and CV as soon as possible, if you are interested. Applications will be processed on an ongoing basis. Please note that all enquiries will be handled with confidentiality and that we will reply to the email address from which you send your CV.About GN Hearing:
The GN Group is a global leader in intelligent audio solutions that let you hear more, do more and be more than you ever thought possible. Our ambitious journey through more than 150 years has taken us from telegraph cables to radio waves and intelligent audio engineering. Our unique competences within medical, professional and consumer audio solutions help us continue to transform lives through the power of sound. Deadline for application: As soon as possible
Workplace: Ballerup
Reference: 2121.119
Company: GN HearingContact:
Besides the areas mentioned above, some of the key responsibilities of the role will involve:
It is expected that you are a strong team player with good communication and cooperation skills, who demonstrates proactivity and self-drive. You are passionate about quality and the use of best practices and methodologies, and your professional integrity guarantees strong stakeholder management, allowing Senior Management to have confidence in execution, progress and deliverables. Furthermore, you have sufficient insight into commercial aspects, to allow for proper consideration of business value in the decision-making process. Since this is a senior role, with extensive responsibilities, it is expected that you bring at least 5+ years’ experience in within Quality Intelligence and a proven track record, preferably from the Medical Device industry.If you share our passion for helping people, we look forward to receiving your application!
The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. If you want to learn more about this position before submitting your application, please do not hesitate to contact Research Consultant Emine Murati on tel.: +45 70 20 12 75. Please submit your application and CV as soon as possible, if you are interested. Applications will be processed on an ongoing basis. Please note that all enquiries will be handled with confidentiality and that we will reply to the email address from which you send your CV.About GN Hearing:
The GN Group is a global leader in intelligent audio solutions that let you hear more, do more and be more than you ever thought possible. Our ambitious journey through more than 150 years has taken us from telegraph cables to radio waves and intelligent audio engineering. Our unique competences within medical, professional and consumer audio solutions help us continue to transform lives through the power of sound. Deadline for application: As soon as possible
Workplace: Ballerup
Reference: 2121.119
Company: GN HearingContact:
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 30.3.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Ballerup
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