head of sourcing, supply chain and support management

Are you a skilled Supply Chain Manager who appreciates a smooth workflow and the beauty of a production line, with mastery in the art of negotiating with suppliers, and excellent leadership skills that align with a people-first culture too? If so, just imagine the opportunities you’ll have to apply your expertise as a member of our talented team and shape the position with the values and enthusiasm that describes you.

On behalf of our client, Milestone, we’re looking for an experienced and highly motivated Senior Manager to oversee the Global Supply Chain in a dynamic, growing company.

You’ll be granted the position of Head of the Department of Sourcing, Supply Chain and Support Management, where you can demonstrate your personal leadership style in managing a team of five. You’ll be an essential part of the Hardware Operations Management Team and in close communication with the Director of Hardware Operations.

The Department of Sourcing, Supply Chain and Support Management is one of three departments within Milestone’s Hardware Operations Unit. The adept team dedicatedly supervises the following functional responsibilities within Milestone’s ‘Husky’ Hardware business line: supply chain and sourcing by ensuring supply, managing partners and providing availability of physical units. These duties are in coordination with cost (COGS), liability and availability optimisation, including warranty and reverse logistics. Finally, the team is also designated with the responsibility of supporting certifications and related processes.

Your responsibilities

In joining the Hardware Operations Unit, you’ll be able to apply your management skills to ensure that products and processes are in check for the sales and support organisation to place orders and support manufactured products. Milestone has based their hardware development and supply chain on outsourced partnerships, where all development, manufacturing, and logistics are outsourced to partners who manage operations on Milestone’s behalf.

As Head of Sourcing, Supply Chain and Support Management, you’ll be given the responsibility for the overall operations and cost control within Husky Hardware Operations and support processes. This includes - but is not limited to - the following areas and tasks:

Sourcing and partner management
- Manage the relationship with key partners
- Develop and implement the sourcing strategy
- Coordinate the ship-to-country list based on the countries selected

Contract and Business management for OEM and logistical partners
- Contract management
- Product cost negotiation
- Escalation point for business matters with OEM and logistical partners

Supply chain management
- Develop and manage the supply chain strategy
- Handle the escalation function for the ‘Husky’ hardware supply chain and support issues
- Manage the monthly sales and operation planning process
- Manage the production and fulfilment planning

Warranty handling
- Manage the on-site support process and ARMA handling process
- Handle the 3rd line support for hardware product warranty cases

Qualifications and experience

The ideal candidate meets the following requirements:

- Master’s degree in engineering or finance
- Senior manager with 5+ years of experience from a similar role in a matrix organisation
- Proven leader who believes in putting people first
- Experience in the electronic appliance, consumer electronics or computer industry
- Having worked with outsourced development and manufacturing is an advantage
- Initiating and driving improvement processes and projects
- Full proficiency in written and spoken English

In addition, you have a flair for being self-driven, analytical and structured. Furthermore, you have a passion for demonstrating your capabilities as a creative problem-solver and strong communicator with superior interpersonal skills, which enable you to handle diverse stakeholders and interfaces.

Become part of the journey

The unit currently consists of accomplished specialists with competencies in software development, hardware configuration and product ownership that support Milestone’s growth plans.
By joining the Hardware Operations unit, your role will empower you as an influential member of our collaborative team, where you can epitomise your enthusiasm and commitment on this exciting journey. It’s also a rare opportunity to influence and build a successful business with a wide variety of ways to perform your role in the style that suits you best.

Milestone is a progressive organisation that prioritises a positive social environment with a keen focus on supporting the welfare of its employees. It treasures a down-to-earth style of relating, where the door to management is always open.

About Milestone

Milestone Systems is a global industry leader in open platform IP video management software, founded in 1998, and now operating as a stand-alone company in the Canon Group. Milestone technology is easy to manage, reliable, and proven in thousands of customer installations, providing flexible choices in network hardware and integrations with other systems. Sold through partners in more than 100 countries, Milestone solutions help organisations manage risks, protect people and assets, optimise processes and reduce costs.

By joining Milestone, you will become part of one of the world’s leading video management software providers in and beyond security. Since starting up in Denmark in 1998, its team has grown to include more than 1,000 employees based in 25 countries. Today, their solutions are used in 500,000+ installations worldwide – with many more to come.

Read more about Milestone and their ‘Husky’ business line on their website www.milestonesys.com.

Application and contact

All candidates must be eligible to work in Denmark in order to be considered. Randstad is responsible for the recruitment process on behalf of Milestone. If you have any further questions about the position, please feel free to contact Junior Consultant Louise Stigel via email [email protected] or telephone +45 92 92 05 02, or Senior Consultant Tina Malchau via mail [email protected] or telephone +45 44 12 19 74. We look forward to hearing from you.

About Randstad

At Randstad, we support people and organisations in realising their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward.

Randstad DK is part of the international Randstad Group, the global leader in HR services. With more than 4,700 offices in 38 countries, we provide employment to more than 650,000 people every day.

In Denmark, we are amongst the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding; a position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.