Senior Manager of Major and Incident Management at
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Job Req Number: 48386
Time Type: Full Time
Do you thrive in a global fast paced environment, where you help 75.000 colleagues delivery great logistic services to our customers? Then join Global IT at DSV and help us create a world class Major and Incident Management team. We aim high and are looking for a leader that can take us there.
You can expect a dynamic and challenging position, where your strong leadership, professional and personal capabilities will be valued and sharpened by dedicated and skilled colleagues with strong aspiration to delivery outstanding IT solutions.
Lead and develop a global team in a critical function
You will join our Global IT Support Centre (GISC) department within IT Operation and Service in DSV. Here, you will lead a global team of 20 people. The team covers 5 Major Incident Mangers in Denmark, and 1 team lead and 14 Incident and Event Managers in Poland and Manila. Your will be responsible for a critical part of our operational stability by ensuring a strong operating model for situation management handling. Here speed to resolution, streamlined processes and good stakeholder communication are key success criterias towards the business and our customer.
We expect you to work both operational and tactical. Joining and driving the team with handling major incident and task forces. Furthermore, setting the direction for the continuous improvement of the team, the performance, and the process and tools. You will work across all teams in Global IT to align and ensure the most optimal incident handling possible and keep a high focus on ticket SLA performance.
Your responsibility and success criterias include:
We expect that you have:
A truly global impact
Global IT is a growing and integral part of the operations of DSV, one of the world’s largest logistics providers. With around 2000 employees spread all over the world, we collectively make one of Denmark’s largest IT organisations.
Each day, we work to constantly achieve new breakthroughs and provide new intelligent products for our customers. We continuously utilise our knowledge and skills to enhance our technological capabilities, boost our position in the industry, and accelerate the growth and success of DSV. With talented teams, a booming innovation lab and technological portfolio, we offer our employees the chance to boost their careers by developing and exposing themselves to intelligent state-of-the-art technologies, implemented on a global scale across DSV’s vast international network.
At DSV, we play a significant role in global logistics operations as one of the world’s largest transport and logistics providers. Looking forward, we are on a mission to become a technological leader within our field, setting the standard for the rest of the industry.
Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Director GISC, Søren Odgaard on +4529337244
DSV – Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
Read more at www.DSV.com
Time Type: Full Time
Do you thrive in a global fast paced environment, where you help 75.000 colleagues delivery great logistic services to our customers? Then join Global IT at DSV and help us create a world class Major and Incident Management team. We aim high and are looking for a leader that can take us there.
You can expect a dynamic and challenging position, where your strong leadership, professional and personal capabilities will be valued and sharpened by dedicated and skilled colleagues with strong aspiration to delivery outstanding IT solutions.
Lead and develop a global team in a critical function
You will join our Global IT Support Centre (GISC) department within IT Operation and Service in DSV. Here, you will lead a global team of 20 people. The team covers 5 Major Incident Mangers in Denmark, and 1 team lead and 14 Incident and Event Managers in Poland and Manila. Your will be responsible for a critical part of our operational stability by ensuring a strong operating model for situation management handling. Here speed to resolution, streamlined processes and good stakeholder communication are key success criterias towards the business and our customer.
We expect you to work both operational and tactical. Joining and driving the team with handling major incident and task forces. Furthermore, setting the direction for the continuous improvement of the team, the performance, and the process and tools. You will work across all teams in Global IT to align and ensure the most optimal incident handling possible and keep a high focus on ticket SLA performance.
Your responsibility and success criterias include:
- Build strong Major, Incident and Event handling team and processes
- Continuous improvement and development of team and delivery to stay world class
- Drive task forces for larger critical issues across Global IT
- Drive ticket SLA performance across Global IT
- Enforce structured and data driven way of working
- Communication and stakeholder management in the organisation
We expect that you have:
- at least 5 years leadership experience from a global company with building high performance teams
- a proven track record from a similar position with Major Incident management and IT operations
- operational experience with Major Incident management and a drive to be the ‘lighthouse’ for the team
- a structured approach and continuous improvement mindset
- a robust personality with strong stakeholder management skills at all levels in the organisation
- communications as a key strength and speaks and writes English effortlessly
A truly global impact
Global IT is a growing and integral part of the operations of DSV, one of the world’s largest logistics providers. With around 2000 employees spread all over the world, we collectively make one of Denmark’s largest IT organisations.
Each day, we work to constantly achieve new breakthroughs and provide new intelligent products for our customers. We continuously utilise our knowledge and skills to enhance our technological capabilities, boost our position in the industry, and accelerate the growth and success of DSV. With talented teams, a booming innovation lab and technological portfolio, we offer our employees the chance to boost their careers by developing and exposing themselves to intelligent state-of-the-art technologies, implemented on a global scale across DSV’s vast international network.
At DSV, we play a significant role in global logistics operations as one of the world’s largest transport and logistics providers. Looking forward, we are on a mission to become a technological leader within our field, setting the standard for the rest of the industry.
Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Director GISC, Søren Odgaard on +4529337244
DSV – Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
Read more at www.DSV.com
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Hedehusene.
Jobbet er oprettet på vores service den 31.3.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Hedehusene
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