Global Customer Advocacy Manager
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Do you want to drive growth through customer storytelling and endorsement? Help us build mutually beneficial relationships between our customers and Stibo Systems, creating value and increasing customer advocacy to support strategic areas of growth.
This role can be office-based or remote from North America or Europe
“This is a chance to help shape this new function and become indispensable as we establish it as a true value-contributor to the business,” says Barbara Hennekens, VP Head of Marketing at Stibo Systems
The job
This role is focused on building a pipeline of customers who agree to participate in the Customer Advocacy program and agree to activities that support our sales and marketing targets, while ensuring that they have a great customer experience in the process.
More specifically, you will:
Solution and Industry Strategy team
As part of the Marketing team at Stibo Systems, we provide an inspiring and motivating work environment with excellent opportunities for personal development, initiative and realization of your ideas.
Ready to make a difference?
We are looking for someone who can effectively work with Sales, Customer Success and Marketing teams to drive customer engagement and provide internal services that support the growth of our business. In this role, you will need to be organized, driven, engaging and able to collaborate with a wide range of stakeholders.
Moreover, you should bring:
We offer
At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
This is who we are
Stibo Systems is a global company with a Nordic heritage. We help companies transform into digital leaders through market-leading multidomain master data management that delivers transparency. Through our solution, large brands (our customers) connect data across their products, customers, stores, employees, suppliers, digital assets and much, much more.
We have been around for a while but still have that scale-up feel, even with offices across the globe – from Atlanta to Tokyo. Our people are key to our success and together we continue to create a diverse, unique and exciting work environment.
Interested?
We invite candidates for interviews on a continuous basis, so please apply as soon as possible.
Should you have any questions regarding the position, you are welcome to contact [email protected] (no solicitation from recruiters, please).
We look forward to hearing from you.
Kilde: Jobnet.dk
This role can be office-based or remote from North America or Europe
“This is a chance to help shape this new function and become indispensable as we establish it as a true value-contributor to the business,” says Barbara Hennekens, VP Head of Marketing at Stibo Systems
The job
This role is focused on building a pipeline of customers who agree to participate in the Customer Advocacy program and agree to activities that support our sales and marketing targets, while ensuring that they have a great customer experience in the process.
More specifically, you will:
- Manage customer advocacy program and reporting
- Implement and monitor customer satisfaction surveys, including tools, processes and plans
- Manage customer advocacy tools, including deployment of a new dedicated system and functionality / integration with other existing systems, including SalesForce.
- Run and optimize customer sales reference call requests internally, working closely with core team, and developing future requirements and tooling to enable self-service
- Be our internal advisor on Customer Advocacy best practices across Stibo Systems to maximize results and impact.
Solution and Industry Strategy team
As part of the Marketing team at Stibo Systems, we provide an inspiring and motivating work environment with excellent opportunities for personal development, initiative and realization of your ideas.
Ready to make a difference?
We are looking for someone who can effectively work with Sales, Customer Success and Marketing teams to drive customer engagement and provide internal services that support the growth of our business. In this role, you will need to be organized, driven, engaging and able to collaborate with a wide range of stakeholders.
Moreover, you should bring:
- 3+ years experience of running customer advocacy / reference programs in a technology company
- Understanding of customer advocacy journey as part of a Land, Adopt, Expand and Renew sales approach
- Experience using and leveraging SalesForce to support customer advocacy
- Bachelor’s Degree or equivalent experience
- Nice to have: experience of deploying and using customer advocacy and NPS tools, and integrating them with SalesForce and other data sources
We offer
At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
- We care about our colleague’s work-life balance, and we offer flexibility through a hybrid work model
- International: A growing global company, worldwide career opportunities, and multicultural teams
- Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
This is who we are
Stibo Systems is a global company with a Nordic heritage. We help companies transform into digital leaders through market-leading multidomain master data management that delivers transparency. Through our solution, large brands (our customers) connect data across their products, customers, stores, employees, suppliers, digital assets and much, much more.
We have been around for a while but still have that scale-up feel, even with offices across the globe – from Atlanta to Tokyo. Our people are key to our success and together we continue to create a diverse, unique and exciting work environment.
Interested?
We invite candidates for interviews on a continuous basis, so please apply as soon as possible.
Should you have any questions regarding the position, you are welcome to contact [email protected] (no solicitation from recruiters, please).
We look forward to hearing from you.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Højbjerg.
Jobbet er oprettet på vores service den 30.9.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
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- Fredag den 25. november 2022
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