Employee experience manager

At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people to make it happen. 

That is why we are building a new global HR service enabled by new technology: to make sure we deliver great experience to our people, so they can deliver great experience to our customers. 

The HR of the Future will work across brands, geographies and cultures to support one global Maersk. Next to the Centres of Expertise (CoE) and the strategic HR Business Partners, the People Partnering Organisation is the largest part of the new HR organisation and the closest to our people. To enable our future HR service delivery model, we are establishing three People Partnering Hubs covering geographical regions: Bangalore, India, covering Asia Pacific; Lisbon, Portugal, covering Europe & Africa; and San José, Costa Rica, covering the Americas.

We are looking for an Employee Experience Manager with empathy, analytical mind and a solid toolbox to join our global team in the People Partnering Organisation in Copenhagen, Denmark and help us drive great employee experience in the Moments that Matter.

We offer

As an Employee Experience Manager, you will join the global Process Management and Employee Experience team working on par with highly-skilled colleagues in the areas of global process management, data management and service management.

Beyond driving effectiveness and efficiency in delivering HR services to the business, we consider ourselves to be ambassadors of our employees towards the broader HR organisation. We pride ourselves in understanding their needs from an employee journey perspective and strive to weave this insight into the end-to-end design of our global HR processes and digital tools.

We have set an ambitious agenda of delivering great employee experience in every interaction with HR. This is at the core of our HR transformation efforts and you will straightaway get involved in ongoing activities related to the implementation of our future service delivery model.

At the same time, the Employee Experience Manager is a new role for Maersk, and you will have a lot of room to influence priorities and to identify opportunities for making a high impact.

You should be keen on playing a key role in promoting an employee-centric mindset and culture in the Maersk HR team and beyond, spearheading latest thinking in the field.

You have the toolbox and the drive to give voice to our employees and to empower colleagues across geographies, organizational layers and functional areas to collaborate effectively in creating impactful people programmes, policies and solutions that address the needs of our employees, with focus on the Moments that Matter.

You will have a unique opportunity to stretch your capabilities by learning from, sparring with and building lasting relationships with diverse and professional colleagues all over the world.

Key responsibilities

You will be responsible for driving great employee experience in the Moments that Matter. To achieve this, you will:

• Support the Head of Process Management and Employee Experience in creating an approach and plan to realize the vision for delivering great employee experience at Maersk

• Continuously engage with our employees to build and review employees’ journeys across the full employee life cycle

• Identify pain points and opportunities for improvement, e.g. but not limited to HR processes and employee interactions with our digital tools

• Draw insights from relevant metrics and collect stakeholder feedback

• Proactively engage a vast network of colleagues across the HR function, IT, facility management and others to promote employee-centric mindset, share insights, and co-create impactful solutions

• Measure the interaction of HR with our employees. Train and support the HR organization to build and improve this continuously

• Influence the look and feel of employee and leader facing digital content and functionality on the HR portal (e.g. but not limited to landing page, knowledge content, case management tool, search, chat)

• Keep abreast of latest external trends and best practice in the area of employee experience

The role is based in our global Headquarters in Copenhagen, Denmark
The People Partnering organisation is a truly international HR service delivery team where you will work alongside, learn from and build lasting relationships with colleagues from all over the world.

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms and we see it as a strength in building high-performance teams across brands, cultures and locations.

We are looking for

To be successful in this role, you bring in empathy, analytical mind and a solid methodology to understand employees’ needs and are passionate about improving their experience at Maersk in the Moments that Matter.
At the same time, you know how to rally colleagues with different expertise around a common goal and can influence without authority.

As for the skillset, we are looking for:

• 8+ years of progressive experience in a relevant field (e.g. but not limited to, HR, customer experience, communication & change management, UX etc.), including from a large international organisation

• Background in driving employee or customer experience improvement initiatives (or similar)

• Track record in applying related tools, methodologies and metrics, e.g. mapping employee journeys, creating personas, design thinking, etc.

• Experience analyzing data and using metrics to identify impactful improvement opportunities

• Exposure to HR context would be considered a strong benefit

• Excellent communication skills, ability to navigate complex stakeholder matrix and to foster long-term relationships with diverse colleagues

• Collaborative working style, fostering cooperation and teamwork to find solutions

• Experience with large-scale organizational change efforts

• A proactive, ‘let’s get it done’ attitude geared towards continuous improvement

• Flexibility and adaptability to operate in a fast-paced, developing project environment, taking ownership and setting directions with minimal guidance

• Resilience: the change process, is anything but straightforward; accepting uncertainty and bouncing back from setbacks while keeping your enthusiasm is a tall order, but we need it

• Fluency in English

You have been reading so far, we’re are glad to see you are interested. If you could see yourself in this role and are keen to be part of the journey to establish a world-class Process Management & Employee Experience function at Maersk, we look forward to hearing from you!