Customer Insight Manager (Efficiency and SuperSaver)
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København K
Maersk is the largest shipping and container logistics company in the world. A $30bn organisation with over 79,000 people, we ship roughly 20% of the world’s container freight.
We’re bringing our organisation together to become an integrated container shipping and logistics company, fundamentally re-thinking how we do business. Improving our customer experience is a core priority.
New products and services are an integral part of this change; this role is instrumental to bring the customer view into the team that focuses on our important freight forwarder customers.
This means supporting across a range of strategic and day-to-day decisions, such as shaping the commercial strategy and creating outstanding digital experiences.
We need a customer insights manager to help shape this future and support the development of our freight forwarder digital sales and customer experience plan.
Joining Maersk will embark you on a great journey with career development in a global organisation.
As an insights manager you will gain broad business knowledge of the company’s activities globally, as well as understand how customer centricity is transforming the transport and logistics business.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
You will be responsible for continuing to mature and deliver a strong insight capability within the Efficiency and SuperSaver team, which is leading the transformation of how Maersk sells to and serves freight forwarder customers. Your work will be ongoing, generating deep contextual understanding to help drive a continuous improvement culture. You will foster ongoing research relationships with the people our services touch, thereby ensuring we can run up-front research alongside current development initiatives.
You will support the Efficiency and SuperSaver transformation strategy by recognizing and consolidating where customer insights can influence, maintaining the research pipeline and managing different research streams with a pragmatic way of working.
You will work alongside the Efficiency team, connecting with other functions to create and activate powerful insights. Key stakeholder functions include digital sales, marketing activation, digital platform (Maersk.com) and Ocean teams. You will fuel the understanding that drives our digital transformation and help provide the evidence of its viability.
You will deal with knotty, challenging problems requiring strategic thinking. Your ability to coach and foster collaboration will be key, along with an ability to present and enlighten others about your findings, at the top and bottom of the organisation.
The ideal candidate will be familiar with the full customer insight toolkit and be expert in one or more skills (e.g., qualitative or quantitative, analytics, etc.).
Furthermore you:
• Are digital-savvy, with an understanding of how digital technologies and experiences are transforming B2B selling and customer experience
• Are a people person that builds strong relationships and recognises and incorporates the perspectives of others.
• Are able to shape the insight approach appropriately for the context at hand.
• Deliver in-line with the expectations you set.
• Are are as happy shaping the strategic direction as you are mucking-in.
• Are confidently and defensibly able to present your direction.
• Believe in an evidence-based, continuous improvement culture.
• Are happy in an environment that is undergoing large change.
We’d like you to provide an understanding of your style of work with your application to be able to talk through at interview.
We’re bringing our organisation together to become an integrated container shipping and logistics company, fundamentally re-thinking how we do business. Improving our customer experience is a core priority.
New products and services are an integral part of this change; this role is instrumental to bring the customer view into the team that focuses on our important freight forwarder customers.
This means supporting across a range of strategic and day-to-day decisions, such as shaping the commercial strategy and creating outstanding digital experiences.
We need a customer insights manager to help shape this future and support the development of our freight forwarder digital sales and customer experience plan.
We offer
Joining Maersk will embark you on a great journey with career development in a global organisation.
As an insights manager you will gain broad business knowledge of the company’s activities globally, as well as understand how customer centricity is transforming the transport and logistics business.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities
You will be responsible for continuing to mature and deliver a strong insight capability within the Efficiency and SuperSaver team, which is leading the transformation of how Maersk sells to and serves freight forwarder customers. Your work will be ongoing, generating deep contextual understanding to help drive a continuous improvement culture. You will foster ongoing research relationships with the people our services touch, thereby ensuring we can run up-front research alongside current development initiatives.
You will support the Efficiency and SuperSaver transformation strategy by recognizing and consolidating where customer insights can influence, maintaining the research pipeline and managing different research streams with a pragmatic way of working.
You will work alongside the Efficiency team, connecting with other functions to create and activate powerful insights. Key stakeholder functions include digital sales, marketing activation, digital platform (Maersk.com) and Ocean teams. You will fuel the understanding that drives our digital transformation and help provide the evidence of its viability.
You will deal with knotty, challenging problems requiring strategic thinking. Your ability to coach and foster collaboration will be key, along with an ability to present and enlighten others about your findings, at the top and bottom of the organisation.
We are looking for
The ideal candidate will be familiar with the full customer insight toolkit and be expert in one or more skills (e.g., qualitative or quantitative, analytics, etc.).
Furthermore you:
• Are digital-savvy, with an understanding of how digital technologies and experiences are transforming B2B selling and customer experience
• Are a people person that builds strong relationships and recognises and incorporates the perspectives of others.
• Are able to shape the insight approach appropriately for the context at hand.
• Deliver in-line with the expectations you set.
• Are are as happy shaping the strategic direction as you are mucking-in.
• Are confidently and defensibly able to present your direction.
• Believe in an evidence-based, continuous improvement culture.
• Are happy in an environment that is undergoing large change.
We’d like you to provide an understanding of your style of work with your application to be able to talk through at interview.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 8.4.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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