Service Design Manager, Landside Transportation
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København K
Would you like to own the improvement of our global service design within Landside Transportation to drive a better customer and employee experience?
Then this unique new role may be the right one for you.
A unique opportunity to drive growth of our Landside Transportation product family through improving the service design around our cross-functional processes to give both our customers and employees a better experience.
In this role, you will experience a large degree of freedom to shape the content of the role as you see fit.
Besides focusing on creating value for our customers and the business, a key priority is to drive personal and professional development for our people to prepare for further career progression.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Reporting to the Head of Growth for Landside Transportation, you will as the Service Design Manager be responsible for driving improvements of our cross-functional processes that involves our customers and local organizations, for example customer buying and booking journeys, to ensure a better experience for both our customers and employees.
Key tasks will include but aren’t limited to:
o Translate identified customer needs with relevant angle of Landside Transportation and ensure we have the optimal processes to deliver on those
o Create and maintain an overview of relevant processes and assess the current performance to identify and prioritize changes
o Drive changes together with relevant stakeholders, e.g., functional, business, and/or platform product owners
o Own/improve the collaboration model and be HQ focal point towards Landside Transportation’s setup in our Global Service Center.
The ideal candidate will have a relevant educational background combined with solid experience from a similar role, e.g., within Product Management or Continuous Improvement.
Furthermore you:
• Are passionate about customers and able to put them in the center of your approach
• Work in an outcome-oriented way and maintain the big picture, while still understanding the details
• Can apply strategic and structured thinking to identify the required outcomes from the customer needs identified
• Can navigate a complex stakeholder landscape in a very large company and drive change without direct authority
• Have a curious mindset and are eager to learn
• Have strong communication skills in English – verbal as well as written – and you have experience with facilitation, e.g., workshops
• Have a high personal drive to keep both the ambition level and pace high in a sometimes hectic environment
• Able to review processes to optimize for customer experience, e.g., obtained within management or process consulting.
Then this unique new role may be the right one for you.
We offer
A unique opportunity to drive growth of our Landside Transportation product family through improving the service design around our cross-functional processes to give both our customers and employees a better experience.
In this role, you will experience a large degree of freedom to shape the content of the role as you see fit.
Besides focusing on creating value for our customers and the business, a key priority is to drive personal and professional development for our people to prepare for further career progression.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities
Reporting to the Head of Growth for Landside Transportation, you will as the Service Design Manager be responsible for driving improvements of our cross-functional processes that involves our customers and local organizations, for example customer buying and booking journeys, to ensure a better experience for both our customers and employees.
Key tasks will include but aren’t limited to:
o Translate identified customer needs with relevant angle of Landside Transportation and ensure we have the optimal processes to deliver on those
o Create and maintain an overview of relevant processes and assess the current performance to identify and prioritize changes
o Drive changes together with relevant stakeholders, e.g., functional, business, and/or platform product owners
o Own/improve the collaboration model and be HQ focal point towards Landside Transportation’s setup in our Global Service Center.
We are looking for
The ideal candidate will have a relevant educational background combined with solid experience from a similar role, e.g., within Product Management or Continuous Improvement.
Furthermore you:
• Are passionate about customers and able to put them in the center of your approach
• Work in an outcome-oriented way and maintain the big picture, while still understanding the details
• Can apply strategic and structured thinking to identify the required outcomes from the customer needs identified
• Can navigate a complex stakeholder landscape in a very large company and drive change without direct authority
• Have a curious mindset and are eager to learn
• Have strong communication skills in English – verbal as well as written – and you have experience with facilitation, e.g., workshops
• Have a high personal drive to keep both the ambition level and pace high in a sometimes hectic environment
• Able to review processes to optimize for customer experience, e.g., obtained within management or process consulting.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 29.4.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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