Global Head of Customer Implementation Management
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København K
We offer
An exciting opportunity where you will be responsible for the customer implementation journey and for the global implementation management community on-boarding new customers across Maersk.
You will ensure the success of customer implementations and the transparency around that as well as the acceleration of LnS growth & conversion.
You will also be leading the implementation strategy, framework, tools and training.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities
• Own and optimize the global implementation methodology covering various products within the Maersk scope
• Set strategy for optimal usage of our implementation capacity across products and ensure we maximize throughput in terms of number of implementations and Gross Profit/volume/revenue
• Ensure there is a clear implementation manager allocation methodology across geographies, products and customers
• Ensure customers have a smooth on-boarding journey and tools are in place to measure this
• Design framework / operating system for an ongoing dialogue between Sales and Implementation teams in Areas with regard to the active sales pipeline and conversion
• Ensure smooth dialogue with Platform, Functional and Business Product Owners around customer technology requirements, either related to EDI / api or customer-specific development needs on the platforms
• Create visibility around customer implementation journeys (upcoming, current, past) incl success ratios and lessons learned
• Evaluate opportunities to commercialize and/or monetize Customer Implementation Management roles
• Design off-boarding / exit methodology to ensure customers have a phenomenal last memory of working with Maersk and to ensure our last $ of revenue is invoiced.
We are looking for
The ideal candidate will have at least 10 years of experience in an international logistics environment, thorough knowledge of end-to-end logistics processes and products/services as well as solid industry experience with insight into customer and market developments.
You have the ability to create and roll-out functional strategy and have the right balance between strategic and tactical items whilst applying a process and customer mind-set.
Furthermore you have the:
• Ability to convert complex processes into tangible outcomes
• Ability to lead and motivate the team for success
• Ability to collaborate across platform teams and various CS teams in Maersk.
You are an empathic person with strong interpersonal skills, a team player, good at coaching and motivating as well as have a pro-active and can-do attitude. You are a self-driven, analytical, meticulous and structured person.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 22.12.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
- Fredag den 04. februar 2022
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