Senior Customer Implementation Excellence Partner
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København K
Opportunity
With the continued growth of Maersk’s products and service offerings the number of customer implementations managed by Maersk Customer Implementation Management (CIM) is constantly increasing.
In order to further strengthen our implementation methodology, tools, templates and processes we are looking for a passionate project management professional.
Objective of this role is to empower the global CIM community through capability building and equipping them with an industry best implementation methodology that is designed around our integrator vision.
* Owns the customer implementation methodology, the capability building and adoption in the global implementation community.
* Leading global initiatives to further strengthen Maersk’s customer implementation methodology, tools, templates and processes ensuring a seamless on-boarding experience for our customers.
* Acts as the global sparring partner/consultant for Maersk Customer Implementation Managers for ongoing projects.
* Drives centralization and governance of the customer implementation management processes.
* Owns global customer implementation performance reporting.Methodology
- Support the methodology with a practical and user-friendly toolbox that can be easily adopted by the implementation community and used for large, medium and small projects.
- Identify re-occurring challenges in the implementation process and address those gaps involving regional and area heads of customer implementation.
- Lead assigned initiatives to strengthen specific areas in the implementation process as well as seamless hand-over prior project initiation respectively post implementation closure.
- Standardizing and consolidating best practices and processes across regions to manage and deliver projects.
- Maintain documentation incl. version control, wiki’s, training material and other resources on internal shared drives.
- Ensure project management tools foster effective collaboration and project execution.
- Conduct annual internal quality checks on selected projects validating if project management protocols have been followed and to identify re-training needs.
Reporting & Performance Management
- Conduct performance analysis to identify areas for improvement, including volume conversions, project timeline performance, quality, risk analysis and capacity management.
- Coordinate changes to the Global Customer Implementation dashboard and global management reports.
Implementation Community
- Roll-out methodology changes across the global CIM community.
- Create a “Center of Excellence” to nurture project management practitioners and share knowledge of industry best practice.
- Setup a way for the regional teams to measure adoption and compliance of the methodology in their region.
Capability building
- Develop a global standard on-boarding plan for new joiners.
- Support the global customer implementation community learning journey by building skills and capabilities in terms of Maersk & Product knowledge, Project Management as well as for Transformation & Leading Change.
- Train all implementation managers in the methodology and toolbox and develop way to test their knowledge and possible internal certification.
- Combine different training methods from self-paced on-demand e-learning, virtual and on-site workshops.
- Support and coach the implementation managers leading the larger customer implementations.
Commercial & Growth
- Develop the methodology to become a sales differentiator.
- Act as the sparring partner/consultant for pursuit teams on our largest commercial L&S pursuits.
- Standardize and expand standard commercial support documentation including case studies.
Customer Transformation Partner
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 4.10.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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