Product Manager
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København K
Opportunity
Join Maersk's Customer Enablement Team!
At Maersk, our Customer Enablement team is all about making the shipping experience smooth and hassle-free. We enable our customer experience teams to handle customer queries, resolve issues quickly. Our goal is to simplify the logistics journey for our customers.
We offer digital tools, easy shipment management, custom notifications to keep customers updated, and where needed streamlined customer support for fast and efficient service. Join us to help make logistics easier and more efficient for our customers!
About the Role: Maersk is seeking a dynamic and experienced Product Owner to join our Customer Experience Enablement Team. The ideal candidate will be responsible for developing innovative products and processes that enhance customer experience by identifying potential products, generating product requirements, and developing delivery strategies. The role will in particular focus on driving proactive resolution and reducing the number of systems our customer experience teams use to deliver benefits for our customers and us.
Key Responsibilities:
- Product Development: Identify potential products by conducting research, generating product requirements, determining specifications, development timetables, and time-integrated plans for product introduction.
- Customer Insights: Determine customers' needs and desires by specifying the research needed to obtain market information.
- Product Line Recommendations: Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
- Market Competition Assessment: Assess market competition by comparing the company's product to competitors' products.
- Market Data Analysis: Assess product market data by calling on customers with the change community and evaluating results.
- Professional Development: Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Team Contribution: Contribute to the team by collaborating effectively and supporting team goals.
Process Management:
- Process Design: Accountable for process design at L3-L5 levels and maintaining an up-to-date Process Map for the associated processes.
- Process Objectives: Establish definitions of process objectives, targets, and measurements to enable assessment and improvement of process maturity and operational success.
- Continuous Improvement: Drive continuous improvement of processes based on input from frontline execution.
- Standardization and Automation: Achieve L3-L5 standardization and automation goals, including specific process performance indicators.
- Process Documentation: Design and document L3-L5 processes and corresponding documentation.
Qualifications:
- Customer Experience or Service knowledge
- Proven experience in product development and process management
- Strong analytical skills and ability to assess market competition.
- Excellent communication and teamwork skills.
- Ability to drive continuous improvement and process standardization.
- Knowledge of process design and risk management.
Who You are?
- Excellent written and verbal communication skills.
- Proven ability to influence cross-functional teams without formal authority.
- Excellent teamwork skills.
- Strong stakeholder management skills.
- Willing and able to travel as needed. (1-2 weeks per year)
Why Maersk? At Maersk, we offer a collaborative and innovative work environment where you can make a significant impact on our customer experience. Join us to be part of a team that values continuous improvement, professional growth, and customer-centric solutions.
Apply Now! We’re excited to see what you’ll bring to the team.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 12.2.2025, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- 12.02.2025
- Afdelingsleder
- København K
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Statistik over udbudte afdelingsleder i København K over tid
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