Head of CRM Excellence
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København Ø
As we’re embarking on new market adventures in Client Engagement, we’re looking for a commercially oriented CRM expert to lead us towards targeted and structured sales execution to ensure the highest possible yield of our sales efforts.
This is your chance to join a young, dynamic sales organization in a large, stable but equally dynamic company with great client offerings and a good market position. We still have room for improvement and a great growth potential which we intend to realize now. You’ll get a key role in this and given the exposure to both VP level and sales management we also expect you to develop yourself both personally and professionally along the way.
Main responsibilities
This is a process management role, where you as the leader of a team of 3 will be expected to facilitate our sales process through proper CRM adaption by driving sales excellence through data-driven CRM. In this lies the task of ensuring that our CRM is set up to support the DFDS Way Of Selling – our common sales approach.
More specifically, this means:
Preferred professional profile
We’re looking for a person with solid experience with process management to ensure a good sales structure, good people skills to ensure that the supportive team is thriving, and the sales organization adopts the strategy. Therefore, we also expect you to be a good strategist with a targeted mindset. More specifically you have:
Preferred personal profile
You have the impatience to want results quickly and the stamina to be in it for the long run. This mindset is important to succeed in our kind of organization. You enjoy working and managing multiple stakeholders at multiple levels. It gives you energy to challenge the structures around you – even if you do not succeed in the first place. You enjoy managing a team of great colleagues, knowing that you will drive this together.
APPLY NOW!
If you find the job interesting and you fulfill the expectations, please submit your CV and application in English. We will evaluate applications on an ongoing basis. All applications will be treated confidentially.
Please contact Director, Head of Client Engagement Klaus Erik Hansen at [email protected] for questions about the position. The position will be filled as soon as possible.
DFDS is committed to equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age and citizenship.
This is your chance to join a young, dynamic sales organization in a large, stable but equally dynamic company with great client offerings and a good market position. We still have room for improvement and a great growth potential which we intend to realize now. You’ll get a key role in this and given the exposure to both VP level and sales management we also expect you to develop yourself both personally and professionally along the way.
Main responsibilities
This is a process management role, where you as the leader of a team of 3 will be expected to facilitate our sales process through proper CRM adaption by driving sales excellence through data-driven CRM. In this lies the task of ensuring that our CRM is set up to support the DFDS Way Of Selling – our common sales approach.
More specifically, this means:
- Develop, plan and deliver the CRM strategy across the company encouraging customer retention and customer loyalty
- Identify the business requirements to the desired CRM platform structure ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle
- Be the CRM Business driver, meaning working closely with all departments to ensure the CRM works effectively for all aspects of the company
- Monitor and maximize customer lifetime value strategies ensuring maximum profitability
Preferred professional profile
We’re looking for a person with solid experience with process management to ensure a good sales structure, good people skills to ensure that the supportive team is thriving, and the sales organization adopts the strategy. Therefore, we also expect you to be a good strategist with a targeted mindset. More specifically you have:
- Several successful years of sales management experience
- Experience from structuring CRM
- Experience with increasing CRM adoption
- Experience from managing commercial and senior management stakeholders
Preferred personal profile
You have the impatience to want results quickly and the stamina to be in it for the long run. This mindset is important to succeed in our kind of organization. You enjoy working and managing multiple stakeholders at multiple levels. It gives you energy to challenge the structures around you – even if you do not succeed in the first place. You enjoy managing a team of great colleagues, knowing that you will drive this together.
APPLY NOW!
If you find the job interesting and you fulfill the expectations, please submit your CV and application in English. We will evaluate applications on an ongoing basis. All applications will be treated confidentially.
Please contact Director, Head of Client Engagement Klaus Erik Hansen at [email protected] for questions about the position. The position will be filled as soon as possible.
DFDS is committed to equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age and citizenship.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København Ø.
Jobbet er oprettet på vores service den 29.11.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København Ø
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