Service Management Consultant

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

København S

We invite you to bring your Service Management skills into play as you influence the value created by the Support Functions to the Ramboll Business Units. To succeed in this role you must have the drive to simplify, improve and digitise processes, with a focus on improving productivity for the end-user. You must have experience in both process improvement and in implementing processes in an ITSM tool, preferably ServiceNow. Are you our new Service Management Consultant? Click the apply button to send your application.

Inviting bright minds

Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.

You will join our newly formed Service Management department, a part of Global Business Services.

As our new Service Management Consultant, you will be part of a service-minded, value-focused team that is working to professionalise Service Management across the global support functions. You will be working primarily with business support functions such as HR, Finance, Legal, FM, Procurement and Communications, and helping to shape their needs concerning Service Catalogues, and design and implementation of their Service Management tool requirements such as Service Requests, Case Management and Self-Service Portal. You will also work closely with the IT Department, prioritising stories for the Sprint process and ensuring testing and release of end-user functionality. This is an opportunity to join the team at a crucial stage in the development of Service Management at Ramboll, and help to shape the future of the discipline.

Your key tasks and responsibilities will be:

  • Shape incoming demand from stakeholders
  • Design and implement request fulfilment items in ServiceNow by developing stories to be included in ServiceNow development sprints
  • Work with service owners to refine and add/retire Services in the Service Catalogue
  • Keep the catalogue up to date and accurate
  • Work with IT development team to prioritise sprints
  • Project manage improvement initiatives
  • Identify and develop continuous service improvements
  • Build and maintain relationships with stakeholders
  • Facilitate process workshops for managers and employees
  • Support and contribute to ongoing transitions and transformations
  • Participate in the development of SLAs and KPIs that drive performance
  • Produce, maintain and monitor performance reporting
  • Stay up to date with new developments in user-facing ServiceNow capabilities

Your starting point for constant growth

From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:

  • Bachelor's or master's degree in a business, finance or IT discipline
  • Experience of (IT or E) Service Management in a large, complex organisation
  • Experience with live catalogue implementation in an ITSM tool, preferably ServiceNow
  • Experience working with common Service Management frameworks and best practice, such as ITIL, VeriSM, ISO/IEC 20000
  • Understanding and experience of how to use and interpret data and in creating service dashboards
  • Permission to work in Denmark

Personal qualities that will help you succeed in this role include:

  • Highly skilled at building relationships to partner with stakeholders to drive organizational priorities and programs
  • A self-fuelled drive to simplify and improve processes, with a focus on improving productivity for the end-user.
  • The ability to communicate effectively with business stakeholders at all levels of the organisation.
  • The ability to manage in an ever-changing landscape with shifting priorities
  • Fluent in verbal and written English

Welcome to our Support Organisation

In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing the common ground for the development and servicing of clients and markets.

Ramboll in Denmark

Ramboll is a leading engineering, architecture and consultancy company founded in Denmark in 1945, with 16,500 employees globally. In Denmark, we are 3,500 colleagues delivering innovative solutions within Buildings, Transport, Water, Environment & Health, Energy and Management Consulting. We invite you to contribute to a sustainable future, working in an open, collaborative and empowering culture.

How to apply

Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.

Deadline: 10.06.2021


Information og data

Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".

Arbejdsstedet er beliggende i København S.

Jobbet er oprettet på vores service den 15.2.2021, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Afdelingsleder
  • København S

Lignende jobs

  • Nordic Head of Education - Dermatological Beauty D...

    Calling all innovators, disruptors, and dreamers! Join L’Oréal, the world's #1 beauty company present in over 150 markets. For over 100-years, we’ve been transforming, fueled by data, tech, i..
    • Afdelingsleder
    • København
    Få mere info
  • Senior Management Partner to Head of Personal Bank...

    Job ID: 27143 We are looking for a Senior Management Partner to support the Head of Personal Banking DK (PeB DK) and Country Senior Executive for Denmark (CSE DK), Mads Skovlund Pedersen. This is..
    • Afdelingsleder
    • København S
    Få mere info
  • Head of Personal Banking Legal DK

    Job ID: 26778 We are looking for a leader to join the legal department in one of the largest banks in the Nordics. You’ll be leading a team of highly skilled lawyers supporting the business ar..
    • Afdelingsleder
    • København S
    Få mere info
  • Head of Global Academy

    We are seeking a creative and experienced leader to our Global Academy in digital dentistry education to develop and support the strategic development and implementation of learning and trainings s..
    • Afdelingsleder
    • København
    Få mere info

Statistik over udbudte jobs som afdelingsleder i København S

Herunder ser du udviklingen i udbudte afdelingsleder i København S over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal afdelingsleder.

Se flere statistikker her:
Statistik over udbudte afdelingsleder i København S over tid

Dato Alle jobs som afdelingsleder
8. november 2024 13
7. november 2024 12
6. november 2024 13
5. november 2024 12
4. november 2024 11
3. november 2024 13
2. november 2024 13
1. november 2024 13
31. oktober 2024 14
30. oktober 2024 14
29. oktober 2024 16
28. oktober 2024 16
27. oktober 2024 14
26. oktober 2024 14
25. oktober 2024 11
24. oktober 2024 13
23. oktober 2024 13
22. oktober 2024 13
21. oktober 2024 12
20. oktober 2024 12
19. oktober 2024 12
18. oktober 2024 13
17. oktober 2024 13
16. oktober 2024 14
15. oktober 2024 13
14. oktober 2024 15
13. oktober 2024 14
12. oktober 2024 14
11. oktober 2024 14
10. oktober 2024 15
9. oktober 2024 14