Service Management Consultant
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København S
We invite you to bring your Service Management skills into play as you influence the value created by the Support Functions to the Ramboll Business Units. To succeed in this role you must have the drive to simplify, improve and digitise processes, with a focus on improving productivity for the end-user. You must have experience in both process improvement and in implementing processes in an ITSM tool, preferably ServiceNow. Are you our new Service Management Consultant? Click the apply button to send your application.
Inviting bright minds
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.
You will join our newly formed Service Management department, a part of Global Business Services.
As our new Service Management Consultant, you will be part of a service-minded, value-focused team that is working to professionalise Service Management across the global support functions. You will be working primarily with business support functions such as HR, Finance, Legal, FM, Procurement and Communications, and helping to shape their needs concerning Service Catalogues, and design and implementation of their Service Management tool requirements such as Service Requests, Case Management and Self-Service Portal. You will also work closely with the IT Department, prioritising stories for the Sprint process and ensuring testing and release of end-user functionality. This is an opportunity to join the team at a crucial stage in the development of Service Management at Ramboll, and help to shape the future of the discipline.
Your key tasks and responsibilities will be:
Your starting point for constant growth
From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:
Personal qualities that will help you succeed in this role include:
Welcome to our Support Organisation
In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing the common ground for the development and servicing of clients and markets.
Ramboll in Denmark
Ramboll is a leading engineering, architecture and consultancy company founded in Denmark in 1945, with 16,500 employees globally. In Denmark, we are 3,500 colleagues delivering innovative solutions within Buildings, Transport, Water, Environment & Health, Energy and Management Consulting. We invite you to contribute to a sustainable future, working in an open, collaborative and empowering culture.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
Deadline: 10.06.2021
Inviting bright minds
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.
You will join our newly formed Service Management department, a part of Global Business Services.
As our new Service Management Consultant, you will be part of a service-minded, value-focused team that is working to professionalise Service Management across the global support functions. You will be working primarily with business support functions such as HR, Finance, Legal, FM, Procurement and Communications, and helping to shape their needs concerning Service Catalogues, and design and implementation of their Service Management tool requirements such as Service Requests, Case Management and Self-Service Portal. You will also work closely with the IT Department, prioritising stories for the Sprint process and ensuring testing and release of end-user functionality. This is an opportunity to join the team at a crucial stage in the development of Service Management at Ramboll, and help to shape the future of the discipline.
Your key tasks and responsibilities will be:
- Shape incoming demand from stakeholders
- Design and implement request fulfilment items in ServiceNow by developing stories to be included in ServiceNow development sprints
- Work with service owners to refine and add/retire Services in the Service Catalogue
- Keep the catalogue up to date and accurate
- Work with IT development team to prioritise sprints
- Project manage improvement initiatives
- Identify and develop continuous service improvements
- Build and maintain relationships with stakeholders
- Facilitate process workshops for managers and employees
- Support and contribute to ongoing transitions and transformations
- Participate in the development of SLAs and KPIs that drive performance
- Produce, maintain and monitor performance reporting
- Stay up to date with new developments in user-facing ServiceNow capabilities
Your starting point for constant growth
From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:
- Bachelor's or master's degree in a business, finance or IT discipline
- Experience of (IT or E) Service Management in a large, complex organisation
- Experience with live catalogue implementation in an ITSM tool, preferably ServiceNow
- Experience working with common Service Management frameworks and best practice, such as ITIL, VeriSM, ISO/IEC 20000
- Understanding and experience of how to use and interpret data and in creating service dashboards
- Permission to work in Denmark
Personal qualities that will help you succeed in this role include:
- Highly skilled at building relationships to partner with stakeholders to drive organizational priorities and programs
- A self-fuelled drive to simplify and improve processes, with a focus on improving productivity for the end-user.
- The ability to communicate effectively with business stakeholders at all levels of the organisation.
- The ability to manage in an ever-changing landscape with shifting priorities
- Fluent in verbal and written English
Welcome to our Support Organisation
In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing the common ground for the development and servicing of clients and markets.
Ramboll in Denmark
Ramboll is a leading engineering, architecture and consultancy company founded in Denmark in 1945, with 16,500 employees globally. In Denmark, we are 3,500 colleagues delivering innovative solutions within Buildings, Transport, Water, Environment & Health, Energy and Management Consulting. We invite you to contribute to a sustainable future, working in an open, collaborative and empowering culture.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
Deadline: 10.06.2021
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 15.2.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København S
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