BtB Retention & Customer Success Manager
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København S
At Mutonic, our mission is to make our customers purchasing experience an easy and simple journey. Mutonic is a market developed platform and we keep improving and innovating, always trying to offer a better solution within procurement of IT hardware.
The Retention & Customer Success Department plays a vital role in our goal to help customers in new an inspired ways. By staying in touch with our customers, and constantly being aware of their goals and progress their use of our platform our Retention & Customer Success Department helps us deliver an easy and connected experience for each customer.
Responsibilities
- Planning and onboarding process
- Customer segmentation
- Execution on a customer success plan
- Using metrics to measure customer experience and make sure they are getting value of the platform.
- Reduce churn and thrive revenue, identify new opportunities with assignet accounts and ensure growth attainment at each account.
- Collaborate with customers and internal stakeholders to continuosly improve customer experience.
To get most possible succes in this role, we expect you to
- Be naturally empathetic and able to actively listen to customers and empathizing with them.
- Be strong communicator with a positive mindset, learning from experience, staying motivated and keeping customers motivated.
- Have cognitive flexibility, meaning being able to adapt your behavior to new and unexpected situations and being capable of considering multiple aspects of a situation at once.
- Have exceptional technical, analytic, organizational and presentation skills.
- Have problem solving skills and ability to anticipate problems and figure out potential solutions.
- Have a drive to push ahead, finding new initiatives and learning new things.
- Have a hihg level of commitment and sense of responsibility.
- Have minmum 3 years' experience in Customer Success or Retention.
- Have experience owning retention, churn rate, ad upsells.
- Excellent written and verbal communication skills in Danish and English.
We offer
flexible and inclusive work enviroment, where everyone is valued as individuals, with great opportunities to be inspired by a dynamic yeam, learn more, make great value and develop your career.
Central location, in Fields, Ørestad.
Attractiv salary package.
Interviews will be held on an ongoing basis, both online and in person, until we find the right person for the job.
Kilde: Jobnet.dk
The Retention & Customer Success Department plays a vital role in our goal to help customers in new an inspired ways. By staying in touch with our customers, and constantly being aware of their goals and progress their use of our platform our Retention & Customer Success Department helps us deliver an easy and connected experience for each customer.
Responsibilities
- Planning and onboarding process
- Customer segmentation
- Execution on a customer success plan
- Using metrics to measure customer experience and make sure they are getting value of the platform.
- Reduce churn and thrive revenue, identify new opportunities with assignet accounts and ensure growth attainment at each account.
- Collaborate with customers and internal stakeholders to continuosly improve customer experience.
To get most possible succes in this role, we expect you to
- Be naturally empathetic and able to actively listen to customers and empathizing with them.
- Be strong communicator with a positive mindset, learning from experience, staying motivated and keeping customers motivated.
- Have cognitive flexibility, meaning being able to adapt your behavior to new and unexpected situations and being capable of considering multiple aspects of a situation at once.
- Have exceptional technical, analytic, organizational and presentation skills.
- Have problem solving skills and ability to anticipate problems and figure out potential solutions.
- Have a drive to push ahead, finding new initiatives and learning new things.
- Have a hihg level of commitment and sense of responsibility.
- Have minmum 3 years' experience in Customer Success or Retention.
- Have experience owning retention, churn rate, ad upsells.
- Excellent written and verbal communication skills in Danish and English.
We offer
flexible and inclusive work enviroment, where everyone is valued as individuals, with great opportunities to be inspired by a dynamic yeam, learn more, make great value and develop your career.
Central location, in Fields, Ørestad.
Attractiv salary package.
Interviews will be held on an ongoing basis, both online and in person, until we find the right person for the job.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 25.1.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København S
- Tirsdag den 21. marts 2023
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