Team leader for 's Customer Support Center, Taastrup
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Taastrup
WHO YOU ARE
At IKEA we’re obsessed with our customers! We’re now looking for a new team leader for our Customer Support Center. We’re looking for you who wants to create extraordinary customers experiences through others and motivated about leading business and people to meet the customers’ needs of today and tomorrow. You are excited to lead a team of 15 to 20 coworkers, where the team consists of part-time and full-time coworkers, who handle inquiries from all IKEA DK's customers via telephone, mail and chat, while also having some managerial and administrative tasks.
We prefer that you:
• Have experience of leading and managing a team within the contact center industry
• Can prioritize and organize work and the work of others in order to make the most efficient use of the time available
• Demonstrate a special interest in finding solutions for customers and for operational issues;
• Are quick and quick to implement structured solutions in line with IKEA procedures;
• Pay attention to detail, rigor and precision;
• Are fluent in English and Danish
WHAT YOU'LL BE DOING DAY TO DAY
The main purpose of the role is to create a culture of customer obsession and an environment of trust, encouraging transparency, constructive criticism, honesty and team feedback, committing them to the objectives of IKEA. On a day to day basis you’ll contribute to the operational implementation of the Customer Support Center action plan in order to meet its objectives, and ensure regular coaching of team members through knowledge, trust and motivation.
More specifically you will:
• Ensure that routines and information are updated in order to guarantee the productivity and quality of individual and team work
• Contribute to building the teams competence, supporting and training employees in accordance with the agreed development plans
• Participate actively in the recruitment processes for new employees
• Monitor the results (KPI’s) of the section and of the employees individually
• Ensure strong cooperation between the remaining areas of the Customer Support Center and the other units of IKEA DK
OUR TEAM WITHIN IKEA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
APPLY NOW!
In this role you’ll be reporting to the Operations Manager, Marianne Kortbæk.
For questions or inquiries regarding the recruitment process, please contact Senior Recruiter Anna Clante at [email protected].
The role is located in the IKEA Taastrup, Copenhagen.
We will be interviewing continuously so send in your application to us and latest within 1st August 2020
WHY YOU WILL LOVE US
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
WHAT WE ALL HAVE IN COMMON
At IKEA we’re obsessed with our customers! We’re now looking for a new team leader for our Customer Support Center. We’re looking for you who wants to create extraordinary customers experiences through others and motivated about leading business and people to meet the customers’ needs of today and tomorrow. You are excited to lead a team of 15 to 20 coworkers, where the team consists of part-time and full-time coworkers, who handle inquiries from all IKEA DK's customers via telephone, mail and chat, while also having some managerial and administrative tasks.
We prefer that you:
• Have experience of leading and managing a team within the contact center industry
• Can prioritize and organize work and the work of others in order to make the most efficient use of the time available
• Demonstrate a special interest in finding solutions for customers and for operational issues;
• Are quick and quick to implement structured solutions in line with IKEA procedures;
• Pay attention to detail, rigor and precision;
• Are fluent in English and Danish
WHAT YOU'LL BE DOING DAY TO DAY
The main purpose of the role is to create a culture of customer obsession and an environment of trust, encouraging transparency, constructive criticism, honesty and team feedback, committing them to the objectives of IKEA. On a day to day basis you’ll contribute to the operational implementation of the Customer Support Center action plan in order to meet its objectives, and ensure regular coaching of team members through knowledge, trust and motivation.
More specifically you will:
• Ensure that routines and information are updated in order to guarantee the productivity and quality of individual and team work
• Contribute to building the teams competence, supporting and training employees in accordance with the agreed development plans
• Participate actively in the recruitment processes for new employees
• Monitor the results (KPI’s) of the section and of the employees individually
• Ensure strong cooperation between the remaining areas of the Customer Support Center and the other units of IKEA DK
OUR TEAM WITHIN IKEA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
APPLY NOW!
In this role you’ll be reporting to the Operations Manager, Marianne Kortbæk.
For questions or inquiries regarding the recruitment process, please contact Senior Recruiter Anna Clante at [email protected].
The role is located in the IKEA Taastrup, Copenhagen.
We will be interviewing continuously so send in your application to us and latest within 1st August 2020
WHY YOU WILL LOVE US
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
WHAT WE ALL HAVE IN COMMON
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Taastrup.
Jobbet er oprettet på vores service den 8.7.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Taastrup
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Statistik over udbudte afdelingsleder i Taastrup over tid
| Dato | Alle jobs som afdelingsleder |
|---|---|
| 7. januar 2025 | 5 |
| 6. januar 2025 | 5 |
| 5. januar 2025 | 6 |
| 4. januar 2025 | 6 |
| 3. januar 2025 | 6 |
| 2. januar 2025 | 7 |
| 1. januar 2025 | 7 |
| 31. december 2024 | 8 |
| 30. december 2024 | 8 |
| 29. december 2024 | 8 |
| 28. december 2024 | 8 |
| 27. december 2024 | 8 |
| 26. december 2024 | 8 |
| 25. december 2024 | 8 |
| 24. december 2024 | 8 |
| 23. december 2024 | 8 |
| 22. december 2024 | 8 |
| 21. december 2024 | 8 |
| 20. december 2024 | 8 |
| 19. december 2024 | 9 |
| 18. december 2024 | 7 |
| 17. december 2024 | 4 |
| 16. december 2024 | 5 |
| 15. december 2024 | 5 |
| 14. december 2024 | 5 |
| 13. december 2024 | 5 |
| 12. december 2024 | 5 |
| 11. december 2024 | 5 |
| 10. december 2024 | 6 |
| 9. december 2024 | 6 |
| 8. december 2024 | 6 |