Manager for Customer Service Operations
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Virum
Are you motivated by helping pharma and biotech companies succeed in their digital transformation by delivering advanced IT services? And do you possess the leadership-, people-, and technical skills to head up a service team of experts within Customer Service Operations? Then you might be our new Customer Service Manager at NNE.
Work with us
Our Customer Service team is focused on supporting and optimizing Pharmaceutical and Biotech production facilities by utilizing our insights and by staying on after project completion. We have a unique level of experience within Manufacturing Execution Systems (MES), Operational Equipment Efficiency (OEE), Serialization, Barcode equipment (GxP devices).
Standardisation & optimisation of our service delivery is a key activity in our Customer Service business, when bringing in our next generation IT services such remote Mobile Device Management (MDM), Cloud computing, etc.
What you will do
The Customer Service Manager reports to the Director for Manufacturing IT and has responsibility of a team of 15-20 FTE’s delivering IT services including the helpdesk responsible for first level support of incoming incidents. You will be part of our Manufacturing IT management team and play an active role in the strategic development of the department and services delivered.
You will be located at our headquarter in Virum and will head a team of motivated and inspired Service Delivery Managers, Engineers and Technical supporters, ensuring that the day-to-day technical operations meet our Service Level Agreements and the business is monitored with effective KPI’s and metrics for the benefit of our clients.
The way you lead
As Manager of Customer Service Operations, you will be responsible for the following:
Who you are
On a personal level, this position requires strong commitment and ability to make decisions, often in a high pressure and a political environment. It requires the ability to be self-motivated, structured and targeted with a high degree of flexibility.
Furthermore, you are a strong collaborator who thrive on coordinating your department’s efforts with the Technical disciplines, Sales, and Service Management. You have excellent communication- and stakeholder management skills with a special focus on our customers’ needs.
Your qualifications
If you have any questions about the job, please contact Director Thomas Sichmann, +45 3079 0476.
Deadline of application is 30 September 2021
We will invite to interviews on a running basis.
Work with us
Our Customer Service team is focused on supporting and optimizing Pharmaceutical and Biotech production facilities by utilizing our insights and by staying on after project completion. We have a unique level of experience within Manufacturing Execution Systems (MES), Operational Equipment Efficiency (OEE), Serialization, Barcode equipment (GxP devices).
Standardisation & optimisation of our service delivery is a key activity in our Customer Service business, when bringing in our next generation IT services such remote Mobile Device Management (MDM), Cloud computing, etc.
What you will do
The Customer Service Manager reports to the Director for Manufacturing IT and has responsibility of a team of 15-20 FTE’s delivering IT services including the helpdesk responsible for first level support of incoming incidents. You will be part of our Manufacturing IT management team and play an active role in the strategic development of the department and services delivered.
You will be located at our headquarter in Virum and will head a team of motivated and inspired Service Delivery Managers, Engineers and Technical supporters, ensuring that the day-to-day technical operations meet our Service Level Agreements and the business is monitored with effective KPI’s and metrics for the benefit of our clients.
The way you lead
As Manager of Customer Service Operations, you will be responsible for the following:
- Lead a team of motivated employees by maturing and extending the service capabilities of the team
- Take overall responsibility for delivery to customers in accordance with approved Service Level Agreements
- Responsible for compliance with relevant processes e.g. change control, configuration management, GxP, etc.
- Ensuring a high level of customer (user) satisfaction and close cooperation with Our clients and NNE colleagues
- Manage and develop the requested competencies in the department
- Being active in driving Innovation to operational excellence and aftersales.
- Ensure quality, cost effectiveness and performance of services delivered, P&L responsible
- Clearly communicate with our clients and internal stakeholders.
Who you are
On a personal level, this position requires strong commitment and ability to make decisions, often in a high pressure and a political environment. It requires the ability to be self-motivated, structured and targeted with a high degree of flexibility.
Furthermore, you are a strong collaborator who thrive on coordinating your department’s efforts with the Technical disciplines, Sales, and Service Management. You have excellent communication- and stakeholder management skills with a special focus on our customers’ needs.
Your qualifications
- You have +3 years of leadership experience as Manager, Team Leader, Service Delivery Manager or Project Manager in either the IT service, engineering- or pharmaceutical industry.
- You hold a relevant M.Sc. or B.Sc degree in Engineering or IT
- You have a strong technical insight in pharmaceutical production establishment, preferably in finished products manufacturing/facilities.
- You have experience with sales of technical project services.
- Preferably, you have experience with service desk operations (ITIL or similar)
- Proficiency in Danish and English, both written and spoken, is required.
If you have any questions about the job, please contact Director Thomas Sichmann, +45 3079 0476.
Deadline of application is 30 September 2021
We will invite to interviews on a running basis.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Virum.
Jobbet er oprettet på vores service den 4.8.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Virum
- Torsdag den 30. september 2021
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Statistik over udbudte jobs som afdelingsleder i Virum
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Statistik over udbudte afdelingsleder i Virum over tid
| Dato | Alle jobs som afdelingsleder |
|---|---|
| 25. december 2024 | 5 |
| 24. december 2024 | 5 |
| 23. december 2024 | 5 |
| 22. december 2024 | 5 |
| 21. december 2024 | 5 |
| 20. december 2024 | 5 |
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| 17. december 2024 | 3 |
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| 12. december 2024 | 3 |
| 11. december 2024 | 4 |
| 10. december 2024 | 4 |
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| 8. december 2024 | 6 |
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| 5. december 2024 | 5 |
| 4. december 2024 | 5 |
| 3. december 2024 | 5 |
| 2. december 2024 | 5 |
| 1. december 2024 | 5 |
| 30. november 2024 | 5 |
| 29. november 2024 | 4 |
| 28. november 2024 | 5 |
| 27. november 2024 | 4 |
| 26. november 2024 | 4 |
| 25. november 2024 | 5 |