Manager Global Technical Support
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København
Sales and Marketing
Xellia is looking for a motivated, experienced, and dynamic Manager to lead the Global Technical Support (GTS) team. The Global Technical Support function is part of our International Business Operations department, which is responsible for providing technical support to all Xellia’s customers around the world. The team consists of five highly engaged pharmacists and engineers who represent the main point of contact for our customers for all technical matters related to Xellia’s products (both API and finished products). On a daily basis, the team works in close collaboration with the regional sales team, as well as key internal stakeholders such as Regulatory Affairs, Quality, R&D, Launch, Customer Service, etc. The Global Technical Support manager will be responsible for leading, developing and inspiring our passionate team through Xellia’s very exciting growth journey.
About the job
As Global Technical Support Manager, you will:
- lead and develop our team of academics, ensuring that proper KPIs and development plans are in place and in line with Xellia’s goals and strategies.
- facilitate the collaboration internally in the GTS team and coordinate main tasks with the rest of the organization, including the sales team, QA, Regulatory Affairs, R&D, Launch, Supply Chain and Operations.
- work with the team to ensure timely and appropriate support to the customers’ technical inquiries.
- contribute to the development of the overall business unit strategy, i.e. representing the customers’ needs, and the implementation.
- ensure that customers are well-represented by the GTS team in Xellia’s internal projects, as part of the project teams, and contribute with the project’s execution.
- ensure that processes and systems are in place to support effective and efficient team performance.
- ensure proper training and knowledge-sharing within the team, so they are equipped to provide support to our customers and our internal stakeholders.
Your profile and skills
The ideal candidate holds an academic degree within e.g. Pharmacy, Chemical Engineering, Medicinal Chemistry, Biotechnology or similar and has the following competencies/experiences:
- 8+ years of experience from the pharmaceutical industry and solid understanding of cGMP requirements and different regulations.
- 3- 5 years of leadership experience preferably from working in an international environment and/or with a multi-cultural team.
- Good understanding of manufacturing process of fermentation-based APIs and/or sterile injectable manufacturing.
- Excellent verbal and written communication English skills along with strong customer service skills.
- The ability to work in a dynamic and multi-cultural environment and handle several tasks at same time.
- Is highly accountable, structured and positive person.
Xellia offers you
The opportunity to work in a very international environment and with a team of very talented and engaged people. and to be part of a very dynamic and high-paced work culture.
Deadline and contact info
Please send us your application no later than 10 July, 2020
For further information on the job, please contact Arianna Pesci, Senior Manager Business Operations at 29926627, [email protected]
Xellia Pharmaceuticals is owned by Novo Holding A/S and is a specialty pharmaceutical company leading in the development, manufacture and supply of anti-infective treatments. Headquartered in Copenhagen, Denmark, Xellia has global facilities in Europe, North America, and Asia, currently employing over 1700 people. With over 100 years of industry experience in developing last resort treatments for infectious diseases, Xellia is focused on the supply of products which not only save lives, but also improve and enhance patients’ quality of life. Together with us, you can help lead the fight against bacterial infections.
Read more about Xellia Pharmaceuticals here
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 9.7.2020, men kan have været deaktiveret og genaktiveret igen.
- IT-supporter
- København
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