System Administrator (ServiceNow)
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
Udlandet
Company Description
IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
Job Description
The System Administrator (ServiceNow) provides services and support to enable the business to leverage our ServiceNow cloud application platform. This includes maintaining the stability and usability of the system through configuration, development, and administration including upgrades, patching and integrations. The Systems Administrator - ServiceNow is focused on operational excellence and automation to continuously bring value and efficiencies across the organization. You will work with ServiceNow Application Specialists, Architects, Developers, and end-users to maintain the stability, integrity, and security of our various ServiceNow instances.
Work consists of managing, triaging and resolving items in the work queues (e.g. incidents, enhancements requests, access requests); configuring core ITSM, CSM, ITOM & CMDB modules including the service catalog and service portal; participating in platform clones, patching and upgrades; building workflows; managing instance security, user/group access; creating and maintaining operational process and technical documentation; automating and improving standard support and fulfilment processes.
Essential Duties and Accountabilities:
Qualifications
Essential:
Desirable:
Kilde: Jobnet.dk
IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
Job Description
The System Administrator (ServiceNow) provides services and support to enable the business to leverage our ServiceNow cloud application platform. This includes maintaining the stability and usability of the system through configuration, development, and administration including upgrades, patching and integrations. The Systems Administrator - ServiceNow is focused on operational excellence and automation to continuously bring value and efficiencies across the organization. You will work with ServiceNow Application Specialists, Architects, Developers, and end-users to maintain the stability, integrity, and security of our various ServiceNow instances.
Work consists of managing, triaging and resolving items in the work queues (e.g. incidents, enhancements requests, access requests); configuring core ITSM, CSM, ITOM & CMDB modules including the service catalog and service portal; participating in platform clones, patching and upgrades; building workflows; managing instance security, user/group access; creating and maintaining operational process and technical documentation; automating and improving standard support and fulfilment processes.
Essential Duties and Accountabilities:
- Build, maintain, and utilize a thorough knowledge of ServiceNow, best practices, and system administration best practices and guidelines.
- Instance cloning; A-Z process including communication, planning, preparation, follow ups, clone execution, post clone support etc.
- Instance upgrade; A-Z process including communication, planning, preparation, follow ups, upgrade execution, post upgrade support etc.
- Assist and coordinate ESM release management and UAT process on regular basis.
- Triage, resolve and close ESM related incidents and requests on a daily basis.
- Understand and work with Incident, Request, Change, Problem, Users/Groups/Roles access processes and be able to guide others in these processes.
- Develop and/or enhance KB articles for both platform and frontend user.
- Troubleshoot technical & process issues, resulting in timely resolution or escalation of user incidents.
- Create and maintain library of technical and process documentation related to system administration.
- Mentor and guide more junior staff.
Qualifications
Essential:
- Certified ServiceNow System Administrator (CSA)
- Relevant ServiceNow micro certifications.
- 3-4 years experience with ServiceNow
- Excellent communication and collaboration skills in English language
- Bachelor’s degree in Computer Information Technology or related field (or equivalent training / experience)
- Ability to work in a fast-paced, ever changing environment
Desirable:
- ITIL v3/4 Foundations Certification
- Experience with Agile development methodology
- Knowledge in Configuration Management CMDB
- Knowledge in ITOM
- Knowledge in Customer Service Management
- Fundamental understanding of IT infrastructure management
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 6.5.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Udlandet
- Mandag den 01. juli 2024
Lignende jobs
-
Teknisk Support Agent i Letland
Fri kontaktBrænder du for at hjælpe og løse tekniske problemer for kunder? Færdes du sikkert i IT-systemer og har et alment kendskab til computere? Vi leder lige nu efter en teknisk support-agent til en stilling hos Nets i Letland. Du kender måske Nets fra Nem-ID og MitID, som de fleste danskere bruger i hverdagen.Få mere info- IT-supporter
- Udlandet
-
Danish speaking Technical Support in Athens
Are you a fluent Danish speaker who is tech savvy and has a passion for service? Would you like to work for an international company in sunny Greece? If you are looking for a change and would lik..Få mere info- IT-supporter
- Udlandet
-
Teknisk support søges til spændende mulighed i Tje...
Er du klar til et nyt eventyr og en unik karrieremulighed? Vi leder efter en engageret medarbejder til teknisk support, der ønsker at arbejde i smukke Tjekkiet. Dette er din chance for at udvikle d..Få mere info- IT-supporter
- Udlandet
-
Linux Systems Administrator, Managed Services - Re...
Company Description IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions,.Få mere info- IT-supporter
- Udlandet
Statistik over udbudte jobs som it-supportere i Udlandet
Herunder ser du udviklingen i udbudte it-supporter i Udlandet over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal it-supportere i Udlandet.
Se flere statistikker her:
Statistik over udbudte it-supportere i Udlandet over tid
| Dato | Alle jobs som it-supportere |
|---|---|
| 22. november 2024 | 5 |
| 21. november 2024 | 5 |
| 20. november 2024 | 4 |
| 19. november 2024 | 5 |
| 18. november 2024 | 4 |
| 17. november 2024 | 4 |
| 16. november 2024 | 4 |
| 15. november 2024 | 4 |
| 14. november 2024 | 4 |
| 13. november 2024 | 5 |
| 12. november 2024 | 5 |
| 11. november 2024 | 5 |
| 10. november 2024 | 5 |
| 9. november 2024 | 5 |
| 8. november 2024 | 6 |
| 7. november 2024 | 5 |
| 6. november 2024 | 5 |
| 5. november 2024 | 5 |
| 4. november 2024 | 4 |
| 3. november 2024 | 5 |
| 2. november 2024 | 5 |
| 1. november 2024 | 5 |
| 31. oktober 2024 | 5 |
| 30. oktober 2024 | 3 |
| 29. oktober 2024 | 3 |
| 28. oktober 2024 | 3 |
| 27. oktober 2024 | 3 |
| 26. oktober 2024 | 3 |
| 25. oktober 2024 | 3 |
| 24. oktober 2024 | 3 |
| 23. oktober 2024 | 3 |