Global Support Agent - Ballerup
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Ballerup
The Global Support Agent role is to assist all our customers with questions or problems of technical nature in French, German and English. The Global Support agent owns the customers questions and problems and is responsible for day to day support activities like answering emails, calls, and providing guidance. The ideal candidate has extensive customer service skills, is highly technical and feel comfortable employing these skills in a high-volume technical environment. The Global Support Agent addresses client concerns, complaints, and questions in a professional and friendly manner.
Competencies
• Fluent in English, German or/and French
• Strong skill set and analytical aptitude, experience with Hardware, Software applications, IT Networking Knowledge, RF knowledge including strong DECT and Bluetooth knowledge
• Testing experience
• Creative-thinker and problem-solver
• Willingly accepts direction to adapt role to organization or team changes
• Seeks opportunities to learn from others who have more experience and tenure in the organization
• Able to organize and manage highly-detailed processes effectively
• Excellent organizational skills as well as oral and written communication skills
• Focus on customer satisfaction and in providing results which enforce create loyalty
• Uses performance targets and goals to drive personal accountability
• Able to quickly learn company systems and tools
• Strong on relationship-building
• Attention to detail; self-directed; self-starter; expert problem solver
• Able to work independently and with a team, to maintain a strong work ethic,and to promote a positive work atmosphere
Education and/or experience
• Understanding of Sennheiser and Sennheiser Communications products and the competitive landscape preferred
• A couple of years of practical & demonstrated experience in UC/telecommunications
• Technical background
• Knowledge and technical understanding of software applications/interfaces, audio theory, RF,
DECT and Bluetooth wireless technology
• Knowledge in Networking (IP, Switches and setting up environments)
• Excellent oral and written communication skills
• Proficient PC skills including Microsoft Office
Application & Contact
We will start interviewing as soon as we have qualified candidates and the start date is preferably in Q2 2020. Please attach your motivated application and a current CV in English only and notice we only accept applications through our online recruitment system.
If you have any questions regarding the job, please contact Head of Global Support and Service, Andrés Figueroa, +45 2117 0118.
The company is a powerful joint venture between the German electro acoustics specialist Sennheiser electronic GmbH & Co. KG and internationally renowned Danish hearing health care company Demant Holding Group. The joint venture draws on the experience of the two parent companies that are both global technology leaders in their respective fields.
Established in 2003, Sennheiser Communications A/S has been developing award winning headsets for business professionals and the gaming community from the headquarters in Copenhagen, Denmark. The success builds on more than 150 years of combined sound heritage, on the latest technologies, and most of all, on our team of committed experts and professionals.
Sennheiser Communications specializes in combining high-end audio and sound reproduction quality with leading hearing aid and advanced digital signal processing technologies for state-of-the-art communication products for call centers, office applications, as well as headsets for gaming and mobile devices.
More information about Sennheiser Communications at www.senncom.com
Kilde: Jobnet.dk
Competencies
• Fluent in English, German or/and French
• Strong skill set and analytical aptitude, experience with Hardware, Software applications, IT Networking Knowledge, RF knowledge including strong DECT and Bluetooth knowledge
• Testing experience
• Creative-thinker and problem-solver
• Willingly accepts direction to adapt role to organization or team changes
• Seeks opportunities to learn from others who have more experience and tenure in the organization
• Able to organize and manage highly-detailed processes effectively
• Excellent organizational skills as well as oral and written communication skills
• Focus on customer satisfaction and in providing results which enforce create loyalty
• Uses performance targets and goals to drive personal accountability
• Able to quickly learn company systems and tools
• Strong on relationship-building
• Attention to detail; self-directed; self-starter; expert problem solver
• Able to work independently and with a team, to maintain a strong work ethic,and to promote a positive work atmosphere
Education and/or experience
• Understanding of Sennheiser and Sennheiser Communications products and the competitive landscape preferred
• A couple of years of practical & demonstrated experience in UC/telecommunications
• Technical background
• Knowledge and technical understanding of software applications/interfaces, audio theory, RF,
DECT and Bluetooth wireless technology
• Knowledge in Networking (IP, Switches and setting up environments)
• Excellent oral and written communication skills
• Proficient PC skills including Microsoft Office
Application & Contact
We will start interviewing as soon as we have qualified candidates and the start date is preferably in Q2 2020. Please attach your motivated application and a current CV in English only and notice we only accept applications through our online recruitment system.
If you have any questions regarding the job, please contact Head of Global Support and Service, Andrés Figueroa, +45 2117 0118.
The company is a powerful joint venture between the German electro acoustics specialist Sennheiser electronic GmbH & Co. KG and internationally renowned Danish hearing health care company Demant Holding Group. The joint venture draws on the experience of the two parent companies that are both global technology leaders in their respective fields.
Established in 2003, Sennheiser Communications A/S has been developing award winning headsets for business professionals and the gaming community from the headquarters in Copenhagen, Denmark. The success builds on more than 150 years of combined sound heritage, on the latest technologies, and most of all, on our team of committed experts and professionals.
Sennheiser Communications specializes in combining high-end audio and sound reproduction quality with leading hearing aid and advanced digital signal processing technologies for state-of-the-art communication products for call centers, office applications, as well as headsets for gaming and mobile devices.
More information about Sennheiser Communications at www.senncom.com
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kommunikationsmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 10.2.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kommunikationsmedarbejder
- Ballerup
- Tirsdag den 10. marts 2020
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Statistik over udbudte jobs som kommunikationsmedarbejdere i Ballerup
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Statistik over udbudte kommunikationsmedarbejdere i Ballerup over tid
| Dato | Alle jobs som kommunikationsmedarbejdere |
|---|---|
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