Technical Product Support Analyst
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København S
We are looking for a German-speaking Technical Product Support Analyst to be a part of our Global Customer Support Team in our Copenhagen office. This position is responsible for providing advanced helpdesk support to our clients in our third level support department utilizing Atlassian Suite as the primary helpdesk tools. Along with solving our clients most crucial problems, the position will also offer exciting possibilities and prospects for the future as we are currently entering new markets.
Duties and Responsibilities
The following represents a list of essential duties and responsibilities. Other duties may be assigned as required.
Competencies, Traits and Experience
Required language proficiency:
Soft Skills
The following are the soft skills we are looking for in our ideal team member:
Other Skills and Abilities:
The following skills would be an advantage but are not required to start in the position:
About Exerp:
Great place to work certified - 4 years in a row
We are an industry-leading, international team of talented and easy-going professionals who thrive in a supportive, diverse culture of trust and mutual respect. As industry leaders, we take pride in sharing our expertise and knowledge within the sector and we value being generous – with time, intelligence and knowledge.
We combine technical expertise and know-how, world-class experience, innovation and a burning desire to bring out the best in our people and our business partners.
We integrate our expertise, our experience, our systems, our values and our people with those of our customers. This is achieved by listening and exploring possibilities; by integrating learnings and knowledge. It requires collaboration and trust. When challenges arise, we are responsive, calm, pragmatic and have the experience and creativity to find the right solutions – and to apply the lessons learned along the way.
We got here by blending traditional Nordic values like hard work, trust and not taking ourselves too seriously, with razor-sharp professionalism, deep specialist knowledge and hard-earned experience. We believe that to work with the best, you must be the best. This means we never stop learning and improving what we do – and how we do it.
Our clients are some of the largest and best-known fitness chains in the world. They have strong brands and loyal customers who demand a cost-effective, seamless experience – from taking out a membership, to signing up for a spin class, to processing monthly payments. Our customers rely on us to streamline their business and do it quietly, smoothly and with expert attention to detail.
Our workplaces reflect our culture and allow us to live our values while servicing our clients’ needs. The environment – whether in Copenhagen, Odense, West Palm Beach, Sydney or anywhere else in the world – is modern, well-equipped, relaxed, open and welcoming. We create shared places where people interact, connect, share and have the freedom to let their creativity loose.
At the same time, we provide the best tools and the right space for our specialists to work efficiently and expertly. Whether it’s a chat by the coffee machine or a transatlantic brainstorm in our video conference rooms, we work with passion, energy and style.
If you have any questions regarding this jobposting, please contact
Lau Reinholdt Kjeldsen[email protected]Application deadline:11. August 2019
Kilde: Jobnet.dk
Duties and Responsibilities
The following represents a list of essential duties and responsibilities. Other duties may be assigned as required.
- Analyze and resolved often complex client issues/questions and involve the appropriate resource internally until the problem is solved.
- Participate in our Major Incident response team.
- Proactively prevent our clients problems based on early detection monitoring.
- Develop long lasting relationships with our client stakeholders and key super users.
- Be an important part of our move into the new European markets.
- Advise client’s super users on how to optimize their configuration of the system to simplify or implement their business decisions.
- Develop a productive relationship with colleagues in the Support department both locally as well as Globally - US and AUS offices.
- Responsible for reviewing and learning the latest functionalities of the support systems.
- Maintain user documentation and internal knowledge base.
- Participate as needed in implementation projects with our coming clients.
- Provide on-site training or assistance in conjunction with our Project & Account team and Consulting team.
- Special projects from time to time to ensure best in class Customer Support.
Competencies, Traits and Experience
- Bachelor degree or superior relevant work experience.
- At least 3 years of experience of working in an IT support or similar Client facing role ideally supporting software applications.
- Excellent communication skills both written and verbally through all levels of organizations both internally and externally.
- Understanding of technical solutions, business processes and have an analytic and methodic approach in problem solving.
- Strong organizational skills with ability to multi task and prioritize deadlines in a fast-paced environment.
- Extensive knowledge of the Microsoft Office suite, particularly Excel.
- Familiarity with databases and datasets for extraction and conversion into useful business information.
- Knowledge of HTML and SOAP web services.
- Hardware peripherals and network troubleshooting.
- Ability to travel up to 15% annually.
Required language proficiency:
- German: Full professional proficiency.
- English: Full professional proficiency.
Soft Skills
The following are the soft skills we are looking for in our ideal team member:
- Enjoys having daily contact with our clients.
- Ability to lead client status calls.
- Ability to work both independently and in a collaborative team environment.
- Pro-active and eager to learn both independently and from experienced colleagues.
- General solid interest in IT.
Other Skills and Abilities:
The following skills would be an advantage but are not required to start in the position:
- Experience writing SQL queries.
- Experience reading and analysing Java code.
- Knowledge or experience of the Health and Fitness industry.
- Knowledge or experience of Scrum and Agile Methodologies.
- Experience with billing and collection processes, simple accounting, account receivables and financial reporting.
About Exerp:
Great place to work certified - 4 years in a row
We are an industry-leading, international team of talented and easy-going professionals who thrive in a supportive, diverse culture of trust and mutual respect. As industry leaders, we take pride in sharing our expertise and knowledge within the sector and we value being generous – with time, intelligence and knowledge.
We combine technical expertise and know-how, world-class experience, innovation and a burning desire to bring out the best in our people and our business partners.
We integrate our expertise, our experience, our systems, our values and our people with those of our customers. This is achieved by listening and exploring possibilities; by integrating learnings and knowledge. It requires collaboration and trust. When challenges arise, we are responsive, calm, pragmatic and have the experience and creativity to find the right solutions – and to apply the lessons learned along the way.
We got here by blending traditional Nordic values like hard work, trust and not taking ourselves too seriously, with razor-sharp professionalism, deep specialist knowledge and hard-earned experience. We believe that to work with the best, you must be the best. This means we never stop learning and improving what we do – and how we do it.
Our clients are some of the largest and best-known fitness chains in the world. They have strong brands and loyal customers who demand a cost-effective, seamless experience – from taking out a membership, to signing up for a spin class, to processing monthly payments. Our customers rely on us to streamline their business and do it quietly, smoothly and with expert attention to detail.
Our workplaces reflect our culture and allow us to live our values while servicing our clients’ needs. The environment – whether in Copenhagen, Odense, West Palm Beach, Sydney or anywhere else in the world – is modern, well-equipped, relaxed, open and welcoming. We create shared places where people interact, connect, share and have the freedom to let their creativity loose.
At the same time, we provide the best tools and the right space for our specialists to work efficiently and expertly. Whether it’s a chat by the coffee machine or a transatlantic brainstorm in our video conference rooms, we work with passion, energy and style.
If you have any questions regarding this jobposting, please contact
Lau Reinholdt Kjeldsen[email protected]Application deadline:11. August 2019
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Konsulent", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 22.7.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Konsulent
- København S
- Søndag den 15. september 2019
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