Remote Service Delivery Manager (ITIL, Six Sigma), Dublin, Ireland

David Kennedy Recruitment are delighted to be representing one of the worlds finest Infrastructure businesses in their search for a Remote SDM (Service Delivery Manager) for their Dublin Shared Service centre.

You will manage the service delivery to one or more multi-Country client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.

Main duties

• Consistent and measured delivery of service to contracted SLA.
• RSDM is accountable for robust contract P&L management on line with agreed Business Case and Financial Plans targets. RSDM understand P&L mechanics and manage internal and external contributors.
• Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers).
• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base
• In conjunction with the CADM or SDM Level 2, ensures resources, capabilities and capacity to meet both existing and new business demand.
• Ensures processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance.
• Ensures timely and accurate escalation of client service problems and incidents to within appropriate timescales.
• Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit

Requirements

Criteria

• Minimum education Bachelor degree and preferably relevant professional qualifications eg ITIL, Lean Six Sigma, PMI
• Fluent English and having a European language would be a huge advantage
• Experience of having successfully operated at prime customer contact levelService delivery coordination experience having lead high quality service delivery to customer(s)
• Familiar with P&L management and contractual budgetExperience of having designed and implemented productivity as well as customer satisfaction improvements.
• Strong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services.
• Experience working in a virtual environment.
• Strong presentation skills with experience of presenting to senior customer representatives.
• Proven experience of /supplier management
• Minimum Demonstrated ability to work collaboratively - within a matrix management environment
• Minimum Experienced in integrating customer and operational requirements into supplier relationships, including delivery partnerships

I am seeking a candidate ideally already in Dublin with a minimum of 24-36 months in a similar role. If this sounds like you please contact me for more information

Offer

Startup role.. Please note there is no relocation package, ideally this candidate is based already in Ireland ideally Dublin and has English + other languages.

Highly Competitive package available

If your interested in discussing please contact me on +44 74 23525456 or email [email protected]

Online application

https://www.europelanguagejobs.com/jobs/remote-service-delivery-manager-itil-six-sigma-114298.html

(ism EURES Belfast)

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Kilde: Jobnet.dk