Customer Service Director Denmark
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Greve
MAN is owned by Volkswagen and a part of the TRATON-group which provides us a stable framework and considerable resources to re-develop and use the potentials coming up through digitalization, automation and electrification.
Through everything we are doing we aim to revolutionize customer experience in our industry. Our trucks, busses and vans are world class and award winning in their respective segments and right now we are focusing towards creating unique and inspiring customer experiences in both customer service & sales business.
The job includes responsibility for all customer service activities, including spare parts, repair & maintenance, technical training, operation of our own branches in Denmark and the operational steering of our private partners.
We are looking for you who has / is:
You will be responsible for:
What do we offer you?
The values at MAN are team spirit, customer focus, integrity, determination and respect. These values are ingrained in our culture and in our every-day activities. Our values help us to share knowledge and act as guidance in our decision-making. To further an open-door policy, we believe that in order to efficiently share knowledge and continuously learn about what’s going on in the organization, we need social meetings with informal agenda. This way we can make sure that we always have time to work on internal relations and information sharing. In order for you to thrive and shine with us you need to be curious, solution-oriented and whole-heartedly believe that your good idea will be even better by sharing it with a colleague.
The application deadline is August 20th, 2021.
Through everything we are doing we aim to revolutionize customer experience in our industry. Our trucks, busses and vans are world class and award winning in their respective segments and right now we are focusing towards creating unique and inspiring customer experiences in both customer service & sales business.
The job includes responsibility for all customer service activities, including spare parts, repair & maintenance, technical training, operation of our own branches in Denmark and the operational steering of our private partners.
We are looking for you who has / is:
- Strong customer service steering and customer service management skills
- Curious on technology and willing to continuously learn and develop for the future
- High customer focus and orientation
- Experiences in technical and workshop service management in automotive industry preferred
- Great financial and business understanding with lateral thinking-abilities
- Strong negotiation and communication skills to all stakeholders
- Min. 5 years’ leadership experience & strong leadership skills
- Strong analytical, strategical/ entrepreneurial thinking and decision making
- Team player with the ability to enable and motivate employees
- Fluent in Danish & English
- Overall steering of the customer service business and of Danish market together with Sales Director, directly reporting to our Managing Director for Scandinavia
- Full P&L responsibility (operating profit) for customer service incl. branches (all branch managers directly reporting to you)
- Developing, aligning and implementing the Danish customer service strategy and executing the agreed strategy
- Strengthening and growing the market position of all customer service activities in the Danish market
- Defining and setting targets for branches, private partners and NSC functions, ensure implementation and provide close follow up or countermeasures (if required)
- Creating a unique and inspiring customer experience across all touchpoints together with Sales functions
You will be responsible for:
- Overall steering of the customer service business and of Danish market together with Sales Director, directly reporting to our Managing Director for Scandinavia
- Full P&L responsibility (operating profit) for customer service incl. branches (all branch managers directly reporting to you)
- Developing, aligning and implementing the Danish customer service strategy and executing the agreed strategy
- Strengthening and growing the market position of all customer service activities in the Danish market
- Improving digitalization within customer service management (e.g., focusing on digital products / solutions, digitalizing processes to improve service efficiency and customer satisfaction)
- Defining and setting targets for branches, private partners and central functions, ensure implementation and provide close follow up or countermeasures (if required)
- Creating a unique and inspiring customer experience across all touchpoints together with Sales functions
What do we offer you?
- Newest technology in all our products.
- Actual tangible possibilities to make a difference and build something new.
- High levels of autonomy and decision-making.
- Competitive salary and benefits and one of the top pensions and insurance agreements.
The values at MAN are team spirit, customer focus, integrity, determination and respect. These values are ingrained in our culture and in our every-day activities. Our values help us to share knowledge and act as guidance in our decision-making. To further an open-door policy, we believe that in order to efficiently share knowledge and continuously learn about what’s going on in the organization, we need social meetings with informal agenda. This way we can make sure that we always have time to work on internal relations and information sharing. In order for you to thrive and shine with us you need to be curious, solution-oriented and whole-heartedly believe that your good idea will be even better by sharing it with a colleague.
The application deadline is August 20th, 2021.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Greve.
Jobbet er oprettet på vores service den 4.8.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Greve
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Statistik over udbudte jobs som kundeservicemedarbejdere i Greve
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Greve over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Greve over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 30. juni 2024 | 9 |
| 29. juni 2024 | 9 |
| 28. juni 2024 | 9 |
| 27. juni 2024 | 9 |
| 26. juni 2024 | 8 |
| 25. juni 2024 | 8 |
| 24. juni 2024 | 7 |
| 23. juni 2024 | 8 |
| 22. juni 2024 | 8 |
| 21. juni 2024 | 8 |
| 20. juni 2024 | 8 |
| 19. juni 2024 | 8 |
| 18. juni 2024 | 8 |
| 17. juni 2024 | 8 |
| 16. juni 2024 | 8 |
| 15. juni 2024 | 8 |
| 14. juni 2024 | 8 |
| 13. juni 2024 | 7 |
| 12. juni 2024 | 7 |
| 11. juni 2024 | 7 |
| 10. juni 2024 | 7 |
| 9. juni 2024 | 7 |
| 8. juni 2024 | 7 |
| 7. juni 2024 | 7 |
| 6. juni 2024 | 7 |
| 5. juni 2024 | 7 |
| 4. juni 2024 | 8 |
| 3. juni 2024 | 8 |
| 2. juni 2024 | 9 |
| 1. juni 2024 | 8 |
| 31. maj 2024 | 8 |