Operations and Customer Care Coordinator
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København Ø
Operations and Customer Care Coordinator
About the job
Our team:
Join sanofi Denmark as Operations and Customer Care Coordinator. In this position, you will play a key role in ensuring product supply to patients in the Nordics, by managing warehouses, logistics flows, and order-to-invoice processes for one or more Nordic countries.
You will work diligently to meet business objectives through strong customer service and support processes, clearly defined order-to-invoice processes, and efficient logistics and 3rd party warehouse management - all with high level of compliance and process robustness.
The team is structured as a virtual organization as the team supports activities across the Nordic markets, regardless of where they sit physically.
No travel will be required in this permanent role.
Main responsibilities:
- Daily sales and stock movement processes including month-end processes (reconciliation, reporting, accounting).
- Operational coordination, coordination with distribution centers, and management of 3PLs.
- Master Data Management, related to customers, flows, and products.
- Stock count and returns/destruction management.
- Reporting and analytics.
- Participation in continuous improvement initiatives within operations and customer care.
- Ensure compliance in all processes according to internal and external guidelines and support proper documentation of tasks performed.
- Ad hoc tasks related to supply chain.
About you
- Business University Degree is preferred.
- Experience within operational responsibilities in Customer Service and Supply Chain Management in international company is an advantage.
- Skills within Order-to-cash processes, customer interaction and lead/continuous improvement projects preferable.
- Experience in accounting standards.
- Written and spoken English required. One or more Nordic languages is a strong advantage.
- Act as a leader to live sanofi’s values of Play2Win Behaviors: Stretch, Take Action, Act for Patients and Customers, Think sanofi First.
- Team player and have an open communication.
- Accountable, takes ownership of tasks and decisions, success, and failures.
- Capable to work effectively within a highly complex environment.
- Forward thinking with a proactive mindset.
- Disciplined to work highly accurate based on a strict calendar of activities.
Pursue progress. Discover extraordinary.
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
At sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København Ø.
Jobbet er oprettet på vores service den 22.4.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København Ø
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